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GMC Acadia Transmission Problems
597 messages, Last post on May 16, 2013 at 1:55 PM
You are in the GMC Acadia Forum.What is this discussion about? GMC Acadia, Transmission, SUV
Go to NHTSA to file a safety complaint.
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#588 of 597 Re: Brand New 2011 GMC Acadia - Transmission not so great! [mksip] by misc23
May 14, 2013 (1:19 pm)
Replying to: mksip (May 13, 2013 12:42 pm)
mksip - Please let us know how your experience with gmcustsvc goes. All the information I have points to it just being a way to appear GM is doing something for customers while just trying to get them to not post bad things about GM.
#589 of 597 GMC Transmission Issues by kgandlg
May 14, 2013 (2:00 pm)
I posted in here yesterday regarding our 2007 transmission. Took it to our local mechanic to get fixed and fancy the fact that transmissions for the Acadia are on BACK ORDER! You don't say! In the meantime we also filed a complaint with the following (since GM refuses to take any action):Office of Defects Investigation (ODI)
National Highway Traffic Safety Administration (NHTSA)
U.S. Department of Transportation (DOT)
All of these departments have been fantastic!
#590 of 597 ACADIA problems by sportskidsmom5
May 15, 2013 (8:21 am)
We have a 2009 GMC ACADIA. While under extended warranty that covered the transmission, we took it back 3 times and were told nothing was wrong. Within a couple of months of expiration on that warranty, the transmission went out completely along with the catalytic converter and 3 timing chains to the tune of $7000. I called and wrote the dealership and GMC. No one responds. I googled ACADIA and found pages of complaints on the transmissions. I want to know who to contact next? There is no recall I know of, GMC stands behind nothing, and I have to pay $7000 for something covered under and extended warranty I already paid for and could not use. Never, ever buy anything GMC. I am to the point of getting it fixed, painting it yellow and writing LEMON on it to drive by the dealership everyday.#591 of 597 Re: ACADIA problems [sportskidsmom5] by zewman
May 15, 2013 (8:45 am)
Replying to: sportskidsmom5 (May 15, 2013 8:21 am)
I had the same problem with my Acadia in October of 2012 and posted a comment at that time. I filed a complaint with the national transportation safety administration, as I truly feel this is a safety issue. They tell me if they receive enough complaints they can investigate and force a recall so my advice to everyone on this forum is to file a complaint with them. I will also say to stay persistant with GM. Their customer service is TERRIBLE and if it wasn't for working with an excellent dealership I know I would have never received any compensation. The GM rep tried to get around paying for it (it was 4 months out of warranty) and luckily my service manager had records and was on our side. Also it was recommended to us to stay active on recalls because if gm cares at all about their customers and they issue a recall we will get our money back we paid out of pocket for the transmission! I traded my Acadia within 3 months of the repair (2 days after I spent 1200$ on tires the transmission went out) with new tires and I still couldn't be happier to get rid of it. I will never buy GM again and neither will my husband. Im much happier paying for a toyota I can drive instead of making payments on a vehicle at the dealership for repairs a month every year!
#592 of 597 Re: ACADIA problems [sportskidsmom5] by misc23
May 15, 2013 (1:52 pm)
Replying to: sportskidsmom5 (May 15, 2013 8:21 am)
GM knows they have a problem with these early transmissions on the Acadia but complaining to a government agency about a company that is still mostly owned by the government puts the owners of this vehicle in a no win situation. The government forces recalls of toyotas for floor mat problems but GM has these vehicles out there and there is nothing.
- mbrown4111 (May 16, 2013 1:55 pm)
Replies to this message:
#593 of 597 Re: ACADIA problems [sportskidsmom5] by gmcustsvc
May 16, 2013 (10:55 am)
Replying to: sportskidsmom5 (May 15, 2013 8:21 am)
Hi sportskidsmom5, I am very sorry to hear about your issue and can understand your frustration. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia
gm.com "Attn Crystal" in the subject header please. Look forward to hearing from you. Crystal L-GM Customer Care
#594 of 597 Re: ACADIA problems [sportskidsmom5] by gmcustsvc
May 16, 2013 (10:55 am)
Replying to: sportskidsmom5 (May 15, 2013 8:21 am)
Hi sportskidsmom5, I am very sorry to hear about your issue and can understand your frustration. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia
gm.com "Attn Crystal" in the subject header please. Look forward to hearing from you. Crystal L-GM Customer Care
- acadiablues1 (May 16, 2013 11:04 am)
Replies to this message:
#595 of 597 Re: ACADIA problems [gmcustsvc] by acadiablues1
May 16, 2013 (11:04 am)
Replying to: gmcustsvc (May 16, 2013 10:55 am)
It's just fabulous to see GM customer service is even picky with their replays on forums such as these (insert heavy sarcasm here). I just talked to my transmission guy about my 2007 Acadia & he has had the car for 2 weeks... Yup - it's the faulty wave plate - and every shop he's talked to says the same thing 'oh you have an Acadia in... It's ALWAYS the wave plate'. I have never been so embarrassed to drive a GM. What a disgrace. A known problem that they aren't even warning consumers about... Just letting you break down for a known issue. $3500 later... Ill have my mom car back that I'm not confident will get us from point a to point b.
#596 of 597 Re: Never been so disappointed and frustrated in my life [misc23] by acadiablues1
May 16, 2013 (11:09 am)
Replying to: misc23 (May 09, 2013 12:30 pm)
Thank you for your reply. Yes... Parts & service etc are quoted at $3500. I never was contacted by customer service.
#597 of 597 Re: ACADIA problems [misc23] by mbrown4111
May 16, 2013 (1:55 pm)
Replying to: misc23 (May 15, 2013 1:52 pm)
Same story different verse GM is very sorry but not that sorry$$$
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