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2011 BMW 5 Series - Alignment Problems (pulling to right)

75 messages,  Last post on Oct 09, 2011 at 9:23 AM

You are in the BMW 5-Series Forum.

What is this discussion about? BMW 5 Series, Performance Mods, Sedan

Messages Page 4 of 8

#26 of 75 I was CHEATED with a defect by kctang

Sep 13, 2010 (7:50 am)

Dang, I should have reviewed this alignment issue before I drove out the new 2011 528 last Saturday. I complained to the sale rep about "steering pulling to the right" during test drive. He told me that it just needs software fix or adjustment. I assumed that the "QUALITY" BMW has the resolution already for this DEFECT. Apparently they don't. The issue still exists after I took the car home. I am really disappointed and mad. BMW is supposed to provide quality cars to consumers. They should have stopped selling this type of defect vehicle until the issue is fixed. What a shame to them.

#27 of 75 Problems with 5series BMW by collie20

Sep 13, 2010 (5:22 pm)

I also purchased a 2011 528 bmw and have the same pulling to the right problem that the rest of you are talking about. I was told that it is a software problem and the dealer will have the software at the end of the month. But my car also has ANOTHER PROBLEM! The settings in the display screen have changed to Dutch instead of English and this is the second time in less than a month that this has happened. They said a software problem, seems to be what everything is today. They fixed it and it was fine for 2 weeks and now happened again. I want to CUSTOMIZE my BMW to speak ENGLISH!!!!!I Has anyone else had this problem??? Please respond.

#28 of 75 Re: Problems with 5series BMW [collie20] by wengel

Sep 13, 2010 (7:16 pm)

Replying to: collie20 (Sep 13, 2010 5:22 pm)
Just so you know BMW does not apply the "so called" software fix until they have played with the struts, tires & springs on your car...if the car is not corrected after that than they apply the software fix.
 
My car (2011 528i) seems to be much better, but I still feel their is problems with the stering column. Really not sure what to do at this point.
 
BMW Corp will NOT get involved...as I mentioned before they told me to stop calling. Might be because they BMW North America Customer Service already has an "F" rating with Better Business Bureu (I am not joking). Thank god for my dealership which is awesome. They are completely working with me to get resolved or indicated they will be my biggest supporter to help get the car returned.
 
To all that have bought a 2011 5 Series - I seriously hope you bought from a creditable and customer service orientented dealership, because BMW NA will do NOTHING to help you!!!

#29 of 75 Problems with 5 Series Alignment by wengel

Sep 14, 2010 (3:09 pm)

The software fix is out - on my repair order it reads "Puma Case #XXXXXX set up for IRAP Session"...this is lingo is Greek to me, but that it what BMW calls it. Additionally, prior to installing the software fix...they (again quoting from my work order) "Performed front axle adjustments, removed and reinstalled both complete front springs struts with new positioning specs".

#30 of 75 Re: Problems with 5 Series Alignment [wengel] by kirstie_h HOST

Sep 15, 2010 (10:19 am)

Replying to: wengel (Sep 14, 2010 3:09 pm)
Is this a NEW software fix, or the same one you previously reported? I'm curious to know if owners are finally getting satisfactory resolution to this issue.

#31 of 75 Re: Problems with 5series BMW [wengel] by flame2

Sep 15, 2010 (6:22 pm)

Replying to: wengel (Sep 13, 2010 7:16 pm)
sorry to hear about your continuing alignment problem, and the sorry state of affairs
re BMW North America's horrible customer service, which I also experienced. I was
lucky...returned my 535i Lemon, and got my money back after almost 8 weeks of
trying to get straight answers. I think that we should all alert the media re the alignment problems, and the shoddy way we all were treated by BMW NAmerica.
Their reputation is not deserved, despite the advertising blitz they are doing. Public deserves the Truth, so lets get going by calling, writing, emailing all the auto mags, and newspaper features that have built up the 535i and BMW...the truth hurts, but it
may bring about a dramatic change in their quality control, as well as their Customer
Service. Its worth a try, especial;ly since the 535i SHOULD be making all of us Happy, instead of angry, frustrated and sad...it is potentially a great car.

#32 of 75 BMW Pulling to the Right by jeretta

Sep 16, 2010 (6:18 pm)

I'm interested to find out if BMW has been able to 'fix' anyone's 2011 BMW that is pulling to the right. Also, would like advice on process for getting BMW to buy back the car. I too bought a 2011 BMW 535i and it is now in for repair for the third time. The first time, wheels were aligned and tires rotated. (2 days) No change. The second time, struts and springs were replaced, a software fix applied, wheels aligned, tires rotated...(5 days) AND no change. At that point they said they had done all they knew to do and I asked in writing for a 'buy back.' The reply was that they had to be given four chances to repair it before the Lemon Law applied. It is now in for the third time and the steering shaft is being replaced. I am very uncomfortable with all of these experimental repairs. I also have issues with the voice on the navigation system being too low and the radio has words for the channels instead of numbers (random words like 'air', 'the', 'station', 'luke', etc.) The Lemon Law in Oklahoma is 'four times in for repair' or a total of 30 days (within one year of purchase). I agree with another post that we shouldn't have to be subjected to BMWs engineering science experiment after spending this much money on a new vehicle. If anyone's story has ended in success, please advise. BMW's commercial just came on the TV and states "Everything is perfectly engineered -- everything is perfectly balanced." Maybe the media would be interested in our story!!

#33 of 75 Re: BMW Pulling to the Right [jeretta] by james27

Sep 16, 2010 (10:20 pm)

Replying to: jeretta (Sep 16, 2010 6:18 pm)
I don't think there is a 'national' lemon law, so call your state people or read the text of the one that was adopted by your state (assuming it has one, most do). It will state what has to happen, and how to step through the right hoops to make it happen. Keep good documentation, it could take awhile.

#34 of 75 2011 535i BMW defects by ado5

Sep 24, 2010 (2:31 pm)

This is my worst nightmare experience with BMW 2011 535I: I bought it from southern California BMW dealer in the afternoon. The next morning I found there are so far 5 defects:
1. windshield water leaking
2. Bad leather seat (small hole on the driver's leather seat edge)
3. Uneven gap between hood and bumper
4. Missing haft of the black sticker on the driver side, don't even know when the car was born
5. The trunk is hard to close (try 5-6 times before it can be closed)
 
I think this car subjects to "buy back" or "lemon". If anyone can provide information to help me out "how to" process for "buy back" or "lemon".
 
As today, the car is in the dealer service. Service consultant told me that he has to wait for BMW North America coming over to inspect the black sticker. He also told me that he has to order the leather seat, which will take at least a month to deliver from Germany.
 
I am very upset with the situation. I do not know why BMW delivering the worst 50K car to the consumers...
Thanks,

#35 of 75 Re: 2011 535i BMW defects [ado5] by james27

Sep 24, 2010 (3:14 pm)

Replying to: ado5 (Sep 24, 2010 2:31 pm)
Most lemon laws are triggered by a problem being unfixed after multiple attempts, or the vehicle being out of service at the dealer's for more than x number of days. Your one attempt to resolve delivery issues (it's always a good idea to check the car before you sign on the bottom line, and a good dealer should have fixed the obvious things before he offered it for delivery!) does not constitute grounds for activating the lemon law. Now, if they can't fix things within the prescribed timeframe, then you have grounds to return it. Until then, there is no legal recourse until you've triggered the steps in the law. That law should be available on your state's DMV website or attorney general's page.

Messages Page 4 of 8

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