Last post on Nov 15, 2013 at 5:17 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Audio, Auto Repair, SUV
#79 of 123 Wait...There's hope for me maybe!
Oct 10, 2011 (8:04 am)
So my husband and I decided one last ditch effort to have our Equinox fixed by GM. The car is out of warranty (has 104K miles on it). The extended warranty that I purchased ran out at 75K miles, but as of August, we started having issues with the car overheating again and the air not working, which was the first time that the air didn't work. In the past, it had always been the heat.
I had been going rounds with the same dealer for almost 3 years to get it fixed since the same problem has been happening since it was under the regular 3/36 warranty. I spoke to multiple GM people and eventually got no where. After talking with a mechanic friend, he suggested we try and take it to a different dealer, which we did.
We took ever single maintenance record that we had, including any notes from the first 2 dealers to look at it (I say 2 dealers because the first dealer was bought out) Actually, We only had on record in our personal files. We had to hound the dealer to hand over all of the records from work that had been done on the car. They didn't want to turn them over and tried talking their way out of it a couple of times.
In the meantime, the new dealer, which we have never done business with before looked at the car and diagnosed that the head and the gasket were bad. Not only did he say that is was due to the first 2 chevy dealerships flushing the system and replacing the thermostat multiple times, but that they were just putting a bandaid on the actual problem and it in turn made it worse. So within 24 hours of having the vehicle, this new service manager received GM's approval to basically rebuild the entire engine for FREE. No JOKE, I'm at a loss for words!
He had to price it out for GM and we were told it would have cost us $3400 to have it fixed if we would have had to pay out of pocket. This guy had the vehicle for 24 hours and totally took care of us, the other dealer was trying to screw us. We don't have the Equinox back yet as they said it would take a week, but the moral of my story is to keep trying.
My husband and I were at our breaking point, we decided that we were going to pay a $85 diagnostic fee one last time in hopes of this dealer actually agreeing with us or trade it in. We almost bit the bullet on a 2011 Mazda CX9 three weeks ago, but I'm so glad we didn't because I really don't want the car payment!
BE persistent, try another dealer....We knew we had the "Evidence" if you will to make a case, but clearly the other dealership was not in the business of helping people!
#80 of 123 Re: Wait...There's hope for me maybe! [holdn5]
Oct 10, 2011 (11:22 am)
hi, i;a, sorry you are having this problem, but i know what you are going through, i had the same, and it all comes from the dexcool they used, it totally killed everything it went through, so that means engine, heat and cooling systems. if you look on comsumer affairs.com and put in our car and year you will see how many others have the same things, some states are trying to get a class action going, as for me i went with toyota, one i know you keep up on what needs to be done, it run forever, good luck
#81 of 123 And the Saga Continues
Oct 27, 2011 (12:04 pm)
So after my last post about finding a dealer that would cover the head gaskets, the drama continues.
He did in fact receive the gaskets in to replace under warranty, but then realize upon further investigation that the problem was stemming from the engine block. He realized that if he changed the gaskets, they may blow again in 3 months due to the problem.
He got the approval from GM to order a BRAND NEW motor, which was replaced 2 weeks ago. After driving the car home that day, we still had NO Heat so the heating/cooling issue we've had for 4 years didn't get fixed by the replacement of the new engine.
He went again and got GM to approve coverage on a part that he thought would help the heater core since that is what he believed to be the problem. The part was replaced today and guess what, STILL NO HEAT or AIR. Now, he wants to replace the heater core, but GM will only cover 25% of the core.
I don't believe we should pay for the core. Clearly, they agree that there is an issue that should have been fixed correctly teh first time or they wouldn't have replaced the engine nor would have ordered a part to try and fix the core first.
I'm not sure where to go from here! SO FRUSTRATING! Albeit, we have a new engine.
#82 of 123 Re: And the Saga Continues [holdn5]
Nov 01, 2011 (8:17 am)
I’m sorry to hear that the series of repairs has not resolved your heat concern. We’d like to follow up with you and your dealership – please email Christina your name, contact info, VIN, mileage, and the name of your dealership.
GM Customer Service
#83 of 123 Re: And the Saga Continues [gmcustsvc]
Nov 02, 2011 (5:09 am)
Who is Christina and what is her email address?
#84 of 123 Re: And the Saga Continues [holdn5]
Nov 02, 2011 (8:15 am)
Christina is a GM Customer Service Representative, and she can be reached at socialmediagm.com
GM Customer Service
#85 of 123 Re: And the Saga Continues [holdn5]
Nov 14, 2011 (5:53 am)
So this will be my last post on this thread, I wanted to update to let you all know what the final outcome was because quite frankly, I'm done being upset over the situation.
We ended up paying $550ish to have the heater core replaced and that was with GM discount and the dealer taking some additional money off.
After getting a follow up email from "Christina" the GM rep from this site, I was put in contact with another GM customer service rep that looked futher into our case. Her "research" results were as follows:
- The engine was replaced because it was a prodcution flaw and only for that reason.
- Any work that a GM dealer did on the vehicle up until now was "good willed," which I find funny because it was all done while under warranty, thus nothing was GOOD WILLED. GM owed that to us.
- She was extremely sorry that the first dearler that we took the vehicle to didn't "dig deep enough" to uncover the problem while it was under warranty, but that's not GM's fault, thus they won't cover any additional costs for replacing the heater core.
I do want to point out that the last dealer and service manager that we dealt with was fabulous and if we were going to purchase another GM vehicle, it would definitely be from him.
That being said, when driving this weekend it was warmer out and I was hot so I turned on the air and guess what........IT DOESN'T WORK.
GM can kiss my backside and can kiss the $30-35K that we're planning to spend on purchasing a new vehicle in the next six months good bye.
As I've said in previous posts, we've always been GM people and have owned multiple GM vehicles, but after being treated the way we have with this vehicle, I'm done and if I'm done, then my husband is done as well and I can guarantee that!
#86 of 123 Help I'm locked out!
Dec 29, 2011 (2:33 pm)
My 05 Equinox just locked itself!!! With the key inside! Any ideas how do get in??? I have a spare ignition key but no "opener" I'd be greatful for any ideas! Thanks!
#87 of 123 Re: Help I'm locked out! [annebriggs]
Dec 29, 2011 (2:57 pm)
call a locksmith and get the door opened. Make sure he checks the key (the ignition key will work in the door, as long as it hasn't corroded, which it likely has). Once he gets it working again, use that key every week at least once to keep the lock functional.
#88 of 123 2005 Equinox...Junker at 70,000
Jan 22, 2012 (8:32 pm)
Bought my Great American Chevrolet Equinox ,Great car body.. it had 50,000 miles ran great looked nice with the exception of the paint coming off the consule, at 53,000 troubles started..smell of antifreeze in car, oily film on windshield(heater coil) Vibrations in front end (break roters and calipers) car over heating (miss diagnosed by dealer as bad thermostat even though I asked a check of head gasket) (resurfaced heads and replaced head gaskets) now transmission clunks when starting to drive. What did the dealership say when I asked them if they had any of these troubles ..Oh no! these problems are unique to my car. When I mentioned this site..oh their just a few people that would complain even if the lighter not working was the problem.....Offer to help with costs, none coming..Did I mention I never go more than 10 miles over the speed limit? Chevrolet Representitives Have no more integrity than Ford or Congress ..I have the feeling I live in a mushroom house...