Last post on Apr 11, 2013 at 6:47 AM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, Audio, Auto Repair, SUV
#75 of 119 Re: Totally Happy with my 2005 Equinox! [steve_]
Sep 24, 2011 (12:40 pm)
How are you doing, it has been awhile!
Boy, You jump on this pretty quick!
Just letting the American public know I'm having good luck with my Equinox as well as other people too.
And to keep to the menu, I do want to let the Equinox people know that they should replace the spark plug wires at around 50K miles. The symptoms of spark plug wires going bad is poor acceleration, hesitation, and misdiagnosed transmission problems.
Have a nice day!
#76 of 119 UPDATE Re: My Lemonox [starsmyles]
Sep 27, 2011 (6:54 am)
I took the vehicle to Emerson Chevorlet in Auburn Maine. It stalled x1 while driving there. A couple of days after dropping it off to them, I called to check in. They were astonished that we were able to drive it there, as now it does not drive more then 30 feet without losing power.
They initially said it was the transmission, however they were asking for more time to look at it. I approved. It was the transmission. I brought up my concerns with rain affecting the drivability and they replied they were not sure because the car would not work long enough for them to check into this. I called the dealership where I bought the vehicle from asking for them to give me a different vehicle and take the lemon back. They dragged their feet (I do not blame them..I do not want it either)
I just paid 145 dollars to chevy to release it from their garage to have it transfered to a place to replace the transmission.
The dealership paid for the tow and has agreed to pay 1/2 the cost of fixing the vehicle.
I continue to pay the payments and the full coverage insurance on this vehicle that I have not had since May. At this point in time, I am unhappy with the dealership and with GM.
If my car does not run safely and I have to continue to pay for it I am going to invest in a lot of yellow baloons and go on a campaign.
#78 of 119 Re: UPDATE Re: My Lemonox [starsmyles]
Oct 01, 2011 (6:19 am)
hi, sorry you are having problems with your car, i did last year so i traded it in for a toyota, i know there are alot of site where people want to go after gm, but all this happened when the government did the big buyout aid, and so since it was a government own the car companies, at the time, they don;t have to do a recall, nice trick, wish you luck...
#79 of 119 Wait...There's hope for me maybe!
Oct 10, 2011 (9:04 am)
So my husband and I decided one last ditch effort to have our Equinox fixed by GM. The car is out of warranty (has 104K miles on it). The extended warranty that I purchased ran out at 75K miles, but as of August, we started having issues with the car overheating again and the air not working, which was the first time that the air didn't work. In the past, it had always been the heat.
I had been going rounds with the same dealer for almost 3 years to get it fixed since the same problem has been happening since it was under the regular 3/36 warranty. I spoke to multiple GM people and eventually got no where. After talking with a mechanic friend, he suggested we try and take it to a different dealer, which we did.
We took ever single maintenance record that we had, including any notes from the first 2 dealers to look at it (I say 2 dealers because the first dealer was bought out) Actually, We only had on record in our personal files. We had to hound the dealer to hand over all of the records from work that had been done on the car. They didn't want to turn them over and tried talking their way out of it a couple of times.
In the meantime, the new dealer, which we have never done business with before looked at the car and diagnosed that the head and the gasket were bad. Not only did he say that is was due to the first 2 chevy dealerships flushing the system and replacing the thermostat multiple times, but that they were just putting a bandaid on the actual problem and it in turn made it worse. So within 24 hours of having the vehicle, this new service manager received GM's approval to basically rebuild the entire engine for FREE. No JOKE, I'm at a loss for words!
He had to price it out for GM and we were told it would have cost us $3400 to have it fixed if we would have had to pay out of pocket. This guy had the vehicle for 24 hours and totally took care of us, the other dealer was trying to screw us. We don't have the Equinox back yet as they said it would take a week, but the moral of my story is to keep trying.
My husband and I were at our breaking point, we decided that we were going to pay a $85 diagnostic fee one last time in hopes of this dealer actually agreeing with us or trade it in. We almost bit the bullet on a 2011 Mazda CX9 three weeks ago, but I'm so glad we didn't because I really don't want the car payment!
BE persistent, try another dealer....We knew we had the "Evidence" if you will to make a case, but clearly the other dealership was not in the business of helping people!
#80 of 119 Re: Wait...There's hope for me maybe! [holdn5]
Oct 10, 2011 (12:22 pm)
hi, i;a, sorry you are having this problem, but i know what you are going through, i had the same, and it all comes from the dexcool they used, it totally killed everything it went through, so that means engine, heat and cooling systems. if you look on comsumer affairs.com and put in our car and year you will see how many others have the same things, some states are trying to get a class action going, as for me i went with toyota, one i know you keep up on what needs to be done, it run forever, good luck
#81 of 119 And the Saga Continues
Oct 27, 2011 (1:04 pm)
So after my last post about finding a dealer that would cover the head gaskets, the drama continues.
He did in fact receive the gaskets in to replace under warranty, but then realize upon further investigation that the problem was stemming from the engine block. He realized that if he changed the gaskets, they may blow again in 3 months due to the problem.
He got the approval from GM to order a BRAND NEW motor, which was replaced 2 weeks ago. After driving the car home that day, we still had NO Heat so the heating/cooling issue we've had for 4 years didn't get fixed by the replacement of the new engine.
He went again and got GM to approve coverage on a part that he thought would help the heater core since that is what he believed to be the problem. The part was replaced today and guess what, STILL NO HEAT or AIR. Now, he wants to replace the heater core, but GM will only cover 25% of the core.
I don't believe we should pay for the core. Clearly, they agree that there is an issue that should have been fixed correctly teh first time or they wouldn't have replaced the engine nor would have ordered a part to try and fix the core first.
I'm not sure where to go from here! SO FRUSTRATING! Albeit, we have a new engine.
#82 of 119 Re: And the Saga Continues [holdn5]
Nov 01, 2011 (9:17 am)
I’m sorry to hear that the series of repairs has not resolved your heat concern. We’d like to follow up with you and your dealership – please email Christina your name, contact info, VIN, mileage, and the name of your dealership.
GM Customer Service
#83 of 119 Re: And the Saga Continues [gmcustsvc]
Nov 02, 2011 (6:09 am)
Who is Christina and what is her email address?
#84 of 119 Re: And the Saga Continues [holdn5]
Nov 02, 2011 (9:15 am)
Christina is a GM Customer Service Representative, and she can be reached at socialmediagm.com
GM Customer Service