Last post on Jun 19, 2013 at 8:11 AM
You are in the Chevrolet Malibu
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Chevrolet Malibu, Electrical, Sedan
Dec 31, 2008 (1:43 pm)
Did you or the listmate find a solution to the 2007 Malibu shake issue yet?
Here's an update:
I bought my 2007 Malibu 4 cyl new in December 2007. At about 2400 miles I noticed a vibration or shake in the front end when I accelerate.. It happens at 15 mph regardless of shifting, usually after warmup.
This problem was not seen to occur on 2005 or 2006 models. They changed the motor mounts on the 2007 Malibu (although they may have done this on same late-model 2006 models). There is a GM Bulletin about this: 060601025 November 06 - (NHTSA Item Number - 10020726). In February 08 I visited a dealer who went through the "lower motor mount tightening procedure" and this had no affect and the issue is still there.
In June 08, I went to a second dealer, dropped off the car for service. They said that they drove it with the head mechanic and they swore they never felt anything (!?)
On my third visit (back to the first dealer) in October 08, the head of service noticed it, drove some 2005 and 2006 versions and they did not shake. He found another 2007 model (from their Enterprise Car Rental affiliate) and it vibrated too. He called GM and they are aware of it but there is no official recall and they won't approve the dealer to replace anything. They gave the the stock answer of "This is how this powertrain will likely operate." I left disgusted. No one wants a new car that shakes. I can drive cars with 150,00 miles on them that don't vibrate!
I contacted the national Chevy customer service center and they pushed the issue up to another level. After 5 days (!) they called me back, (because of a weekend and they called an incorrect number) to keep repeating that this may be a "characteristic" of the vehicle. I said no, it's a DEFECT. He wanted me to go to a dealer for the FOURTH TIME. I said for what? He kept insisting and I requested a loaner which he balked at. After contacting the local delaer to arrange it he came back and said that the service manager said another visit will be a waste of everyone's time if GM doesn't approve of replacing any parts.
The customer service rep said a final decision will be made next week by the local GM rep. When I asked for a summary of my calls and visits, he refused.
What are the chances that they will offer a buy back? Have any of you, or your friends, had to deal with the automaker via the Better Business Bureau or with a Lemon Law attorney? I've heard bad things about both but If they don't repair the car or offer a buy back what is my next step? How do I prepare?
Any help is appreciated and Happy New Year everyone!
#38 of 70 Re: [sneakyuser]
Jan 07, 2009 (2:49 pm)
I got pretty much the same thing. Dealer became hostile towards me and GM stated they had satisfied my states laws(NY). The dealership also stated that this car met GM specs. No wonder GM is going under and asking for tax payer money, producing a product like this they should go under. Filed for lemon law but the attorney generals office refused it. I did have a very reputable repair shop check it out and they found that there was excessive play between the right axle and where it goes into the transmission. It feels to me like a machined part that is out of balance. Bottom line is they probably have a lot of these cars and it will be very expensive to repair them all. The options I see available are1) all band together and go to the attorney generals office 2) trade the car in and hope the value isn't lowered because of the vibration (shouldn't - it meets GM specs.) 3) and last of all hire an attorney and spend untold amounts of money. doesn't look good.
Did the GM rep get back to you yet. If so what was the final decision?
PS- I did contact a no fee lemon law attorney, he also refused it. Not a slam dunk for him to get his money.
#39 of 70 Re: [winz]
Jan 09, 2009 (12:33 pm)
Try the local BBB...you can file a claim on line.....I did with a vehicle back in 03...sent a nice letter to the dealership owner..outlined my problem....his employees answers .....and told him I was filing with BBB and researching the state lemon law......throw a little sugar on it..dont go into it with an attitude....see what kind or response you get....
I also let my salesman and the sales manager know what I was doing and wasnt satisfied.....
Jan 10, 2009 (1:15 am)
"Try the local BBB...you can file a claim on line.....I did with a vehicle back in 03...sent a nice letter to the dealership owner..outlined my problem....his employees answers .....and told him I was filing with BBB and researching the state lemon law......throw a little sugar on it..dont go into it with an attitude....see what kind or response you get....
I also let my salesman and the sales manager know what I was doing and wasnt satisfied..... "
What results did you get after filing with the BBB? How did the dealer respond and what fix did you receive?
Jan 10, 2009 (1:46 am)
"Bottom line is they probably have a lot of these cars and it will be very expensive to repair them all. The options I see available are1) all band together and go to the attorney generals office 2) trade the car in and hope the value isn't lowered because of the vibration (shouldn't - it meets GM specs.) 3) and last of all hire an attorney and spend untold amounts of money. doesn't look good.
Did the GM rep get back to you yet. If so what was the final decision? "
I contacted the Customer Service number on 12/26/08 and would you believe they still have not resolved the issue! After calling me back on the wrong number, and trying to get me to go back to the dealer for the 4th time (even the dealer said this is a waste of everyone's time) and saying he has to speak with the Zone Rep, he was supposed to call me on Friday but didn't (although I did receive a voice mail but no one left a message). The only progress is he confirmed with the Zone Rep that no repair will be performed and the vehicle shake is a "Characteristic."
So, my only hope (with GM) is for a buy-back or trade. If not I will have to go the BBB route. But first, I am going to visit AAMCO and two more local shops to get written evaluations of the condition and their repair opinions/ cost estimates.
If I must I'll take them to small claims court, altough the maximum awarded is $7500.00. I was thinking on filing a claim for the devaluation of the vehicle and the unnecessary costs I will have to absorb to get another car - $600.00 delivery charge, local taxes, transfer fees, licensing, etc.
There is no way I will sit still for this. This is grand larceny by GM. If we purchased an HD TV with bad pixels or a washer/ dryer with a flaw, the manufacturers would stand by the warranty. But car makers can be the judge of what THEY consider to be normal? No, no, no.
If all of the methods to get renumeration fail, I plan on doing some sort of publicity stunt. We can locate (online) disgrunted GM/Chevrolet owners to get together and tape segments on how they were mistreated and why they used to buy American cars but will never do so again. Reporters are always looking for news stories and the public is aware of automakers asking us to bail them out. This is the perfect follow-up to why they caused their own problem. In the 1970s, US car makers had 90% of the market. Now, it's about 40%.
If enough of us did this, contacted the media and put up a great-looking, 10-minute Youtube video, it would get spread around and cause others to notice and reconsider buying from GM in the future. Locally, a dozen or more current, disatisfied owners could form a car parade, with service records and and attract all sorts of negative media attention for GM. This could continue city-by-city until it was just too embarrassing for them.
Even if we did not receive direct renumeration from GM, it would be satisfying to know that they didn't get away with this crap this time. I want your ideas on this plan.
I'll post my results from their final decision next week.
#42 of 70 Re: [sneakyuser]
Jan 10, 2009 (8:57 am)
I filed the paperwork with the BBB for arbitration....sent same to the dealership owner.....with all my other documentation from the service department...names of the regional rep, my GM customer service rep and case number..and explained my issues to him and what I expected to happen.....giving them one final opportunity to make things right
got a nice response back from him stating he would make things right....and within 72 hours they took the vehicle back and replaced it with another one of the same level, with a few more options on it than the original model, since it was the end of the model year......at no cost to me....
my problem was they couldnt get a check engine light to ever go out and stay off...after 5 attempts.....now this was a brand new vehicle with lest than 200 miles on it.....it took me three months to get to this point....but I drove away satisfied....and still own the vehicle today...5 years later..and 115K on it
Jan 10, 2009 (12:25 pm)
A friend of mine that has been successful in Small Claims Court suggested us to do this:
Have documentation of all of GM service center trips and phone calls to the national customer service line (with their final say that they will not repair the car for you.
Also have a copy of the GM Bulletin Number: 060601025 about the 2007 Malibu shake (available inline).
Then, get several local repair outlets, like AAMCO, Pep Boys, etc. to give you a written evaluation that the car does have a shaking drivetrain defect (it is not a "CHARACTERISTIC") and an estimate (on the high side, like the entire transaxle needs replacing).
File a claim against the local Chevy dealer with the Small Claims Court, GM should be served and they will likely lose.
Sound like a plan?
I'm going to do it.
#44 of 70 Re: 2007 Malibu Vibration Problem [1988fierogt]
Jun 07, 2011 (10:30 am)
I have a 2007 Malibu that has the same problem, and it will just keep getting worse, trade the car in!!! Mine currently is in the shop with (54,000)miles, and I have just been told that the motor is bad! A car should definitely last longer than 54,000 miles do some research on these cars and consumer complaints, trade it in for a honda or something in my opinion.
#45 of 70 Re: 2007 Malibu Vibration Problem [mm24sirstins]
Jul 06, 2011 (2:21 pm)
I traded my 2007 malibu in for a nissan last sept. before bigger problems developed. This problem cost me thousands of dollars. The treatment I received from GM was belligerent and just rude. Good Luck out there.
#46 of 70 Re: 2007 Malibu Vibration Problem [sneakyuser]
Oct 10, 2011 (4:22 pm)
Hey - Did you ever resolve your vibration problem? I ignored long enough and just put up with it until about 8 months ago when my steering was clicking loudly. The car was still under warranty at the time. I took it in the dealer and they remove spline of the steering column and re-lube. Since then the vibration went away.
I think what it was that the steering column supposedly slides up and down the spline and should damp the vibration input from the wheels, however this spline was sticking and transferring the vib into your steering wheel. What do you think? Would like to hear back if you still have the car?