Last post on Nov 02, 2013 at 5:11 PM
You are in the GMC Acadia
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GMC Acadia, Engine, SUV
#69 of 88 Engine Seized on 2010 Acadia SLT
Jun 24, 2013 (11:32 am)
Hello everyone! I am very upset and scared waiting on the dealership to get back to me on what the heck went wrong with my car. I was driving uphill on the highway yesterday when my wheel locked and the car shut off. Thankfully I had just barely hit the exit. Tried jumpstarting and the car made a rattling noise but would not turn on. Had to get it towed to my home. I find out I still have a limited bumper to bumper warranty (expiring in August) on this certified pre-owned vehicle (purchased October 2012). Which I'd thought of the Roadside Assistance last night and not paid out of pocket for towing. In any event, dealership instructed me to call GMC Roadside Assistance and car was picked up at my home and taken to dealership. Just got a call back this afternoon and they said 'your engine seized. We wont really know what caused it until tomorrow so can't get you a rental just yet. There was metal in the oil'. I hope this was not their way of implying that I could have somehow caused this to happen. They provide all the maintenance on my vehicle. It is up to date. Oil life was still at 80%. I am sick to my stomach as to what they are going to call me back with tomorrow. Anyone think they know what could have happened here? They just had my car in their shop 2 weeks ago for that recall (hose leak). Praying whatever it is is covered under warranty.
#70 of 88 Re: Engine Seized on 2010 Acadia SLT [magetro]
Jun 24, 2013 (6:57 pm)
The same thing happened to my wife and I on Thursday. GMC called today and said the oil had metal shavings in it. I too am afraid they are trying to imply owner negligence. Not sure what to do/feel. We had to prove that we had our oil changed regularly. We were told that we were 3 quarts low on oil. Just earlier in the week I checked to see that our oil life was at 51%. No oil light or check engine light came on at all. They told us that they would make a determination tomorrow on whether or not we would be covered by warranty. I do find it very odd that the same excuse/reasoning is being used with two different GMC customers on the same day. Ours is a 2011 and we did buy it from the dealership. This seems to me to be a very odd coincidence.
#71 of 88 Re: Engine Seized on 2010 Acadia SLT [philncas]
Jun 25, 2013 (4:32 am)
Exact story. I will circle back later with response from GMC dealer's service dept. please let me know what you are told. Something isn't right here. My car was just fine prior to me taking it in to them for that water pump recall repair. May be a coincidence but odd same thing happened to you.
One thing I did do was send an email to GMC yesterday (socialmediagm.com) informing them of my issue and dealership response. I have yet to receive a confirmation or reply but perhaps you should do the same? Wouldn't hurt to log your issue with GM as well.
#72 of 88 Re: Engine Seized on 2010 Acadia SLT [magetro]
Jun 25, 2013 (6:55 am)
GM's 3.0 or 3.6 liter engines have severe problems after 50k miles. Check out Edmunds Cadillac CTS engine problem forum. The Cadillac CTS has the same engines as the Acadia. The 3.6 liter engine has 3 timing chains. The timing chains have a tendency to stretch leading to catastrophic engine failure. My guess is that it has something to do with the timing chains. Good luck.
#73 of 88 Re: Engine Seized on 2010 Acadia SLT [magetro]
Jun 25, 2013 (7:10 pm)
I'm sorry to hear that you had to have your vehicle towed to the dealership. I understand that unexpected repairs can be extremely inconvenient. Please keep us updated on the vehicle prognosis.
GM Customer Care
#74 of 88 Re: Engine Seized on 2010 Acadia SLT [magetro]
Jul 08, 2013 (12:02 pm)
On Saturday we were driving home from the beach when our 2010 Acadia with 61k miles died. The engine quite, the dash lit up and that was all she wrote. Lights still worked etc, but the engine would only click. We had it towed for $300 to our local dealership and they just called to tell us the engine has seized. I'm gathering all of our oil change records now (all have been done at the dealership or at the local Sunoco station) and then we find out where to go from here. How strange that there have been three of these incidents in less than a month!
#75 of 88 Re: Engine Seized on 2010 Acadia SLT [nnylidoj]
Jul 08, 2013 (12:22 pm)
My engine was replaced under warranty. I am not confident that all is well now. Got my vehicle back with new engine Wednesday evening. Saturday 'Service Stabilitrak' light comes on and off sporadically. Later 'check engine' light and low tire pressure indicators. In addition car is a bit sluggish starting up. I had OnStar run a diagnostics and was told an engine misfire was detected (Code P0300). They suggested I not accelerate too quickly, tow any heavy things (trailer or similar) and take it back to GMC for servicing within 7 days. I took it back today. They said whatever was causing the engine misfire must have pushed or cleared itself because trouble code was non-existent today. Hesitated starting is a result of battery. I now need a new battery and new tires. I've had this car 8 months. This is crazy. What else will I need to replace soon? I am at 55k miles and until 2 weeks ago all was well. Sounds like this is the mark where these cars start having issues (after 50k)
#76 of 88 Re: Engine Seized on 2010 Acadia SLT [nnylidoj]
Jul 08, 2013 (4:52 pm)
I am sorry to hear that your engine has failed. You should still be within your vehicle Powertrain Warranty-- so under normal circumstances, this would be fully covered. Please let us know if there is anything we can do to assist through this time.
GM Customer Care
#77 of 88 Re: Engine Seized on 2010 Acadia SLT [gmcustsvc]
Jul 10, 2013 (5:09 am)
Thanks Amber. Just heard back from the dealership (love the service team at Jeff D'Ambrosio in Oxford, PA) and they found metal throughout the engine. We just had to show all maintenance records and the engine is being replaced under the Powertrain Warranty. A bit nervous about a new engine but fingers crossed all ends well.
#78 of 88 Re: Engine Seized on 2010 Acadia SLT [nnylidoj]
Jul 10, 2013 (1:05 pm)
Glad to hear that the dealer service team has been such a great help to you. We trust that the dealership will have your vehicle back to you in proper working order. If you have any concerns, please don't hesitate to reach out to us. We'll be happy to contact your dealership for you to get any extra details. Please keep us posted.
GM Customer Care