Last post on Nov 02, 2013 at 5:11 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, Engine, SUV
#33 of 88 Re: GMC Acadia - oil filter pieces [dparobek]
Apr 23, 2012 (1:52 pm)
Unbelievable. These stories are identical to what just happened to me last week. 2008, Engine is shot, dealer tells me warranty void due to aftermarket oil filter, $5500. Even though I've been using the same filter for the past 4 years with no issues. However, I may have been a beneficiary of forums like this. I was just notified today that GM will be replacing my engine under warranty. But I assume it could easily happen again. I guess I'll be forced use GM for servicing to avoid any possible issues like this in the future.
#34 of 88 Re: GMC Acadia - oil filter pieces [berg3]
by Stever@Edmunds HOST
Apr 23, 2012 (2:12 pm)
What kind of filter were they concerned about? Something typical off the shelf like a Fram or something a bit more exotic?
#35 of 88 Re: GMC Acadia - oil filter pieces [berg3]
Apr 24, 2012 (5:17 am)
I'm glad to hear that everything worked out in the end for you! Hope that the repair process goes well!
GM Customer Service
#36 of 88 Re: GMC Acadia - oil filter pieces [steve_]
Apr 24, 2012 (5:25 am)
Standard off the shelf
#37 of 88 Re: GMC Acadia - oil filter pieces [gmcustsvcsarah]
Apr 24, 2012 (5:27 am)
Thank you Sarah. I hope so too. If it doesn't, I will surely let you know
#38 of 88 Re: GMC Acadia - oil filter pieces [berg3]
Apr 24, 2012 (10:15 am)
Don't think you need to use a GM dealership for service. Since they can't force you to use an OEM oil filter (that's against the law) seeing that you're driving an Acadia, you might consider using AC Delco oil filters as it will help your case should you have another catastrophic oil filter failure the next time around.
#39 of 88 Re: GMC Acadia - oil filter pieces [obyone]
Apr 25, 2012 (1:44 am)
In theory I know you're right. I read somewhere on Edmunds that said afterrmarket parts can't be used to void a warranty. But it sounds like people are having to get lawyers to defend that position. I'd rather just avoid it completely and have the peace of mind. It's exactly what these companies want you to do, which is unfair. The same reason why they make it impossible to change a headlamp (takes me about 45 seconds to change one on my 4Runner).I'm sure there's a forum for that somewhere. What a scam. Thanks for the advice.
#40 of 88 My GMC 2010 ACADIA CAUGHT ON FIRE
Oct 11, 2012 (3:59 am)
I WOULD NEVER TOUGHT THAT MY NEW USED 2010 ACADIA WOULD CATCH ON FIRE WHILE DRIVING MY KIDS TO SCHOOL . I WAS SO HAPPY WHEN I FIRST GOT IT . I TOOK THE ACADIA TO A MARK CHRISTOPHER DEALERSHIP BECAUSE WHEN I BOUGHT IT I WAS TOLD IT WAS STILL UNDER FACTORY WARRANTY AND THEY KEPT GIVING ME THE RUN AROUND WERE NOT WILLING TO HELP ME AT ALL THEY JUST WANTED MONEY . EVEN WHEN I TRIED TO DO IT TROUGH MY INS BECAUSE THEY TOLD ME THAT IF I SUBMITED A CLAIM WITH MARK CHRISTOHER MANUFACTOR THAT THEY CAN TAKE UP TOO 200 DAYS AND THERE IS NO WAY THAT I CAN BE WITHOUT MY SUV FOR THAT LONG AND KEEP PAYING FOR IT EVERY MONTH. I AM TOTALLY DISAPPOINTED AND I TOUGHT MARK CHRISTOPHER WOULD OF BEEN ABLE TO HELP IT SEEMED AS IF IT WOULD OF BEEN BETTER FOR ALL OFF US TO BURN OR EXPLODE IN THE VEHICLE AND THEN THEY WOULD OFF TAKEN SOME ACTION.
#41 of 88 Re: My GMC 2010 ACADIA CAUGHT ON FIRE [ojitosverdes]
Oct 11, 2012 (7:01 am)
We're happy to look into this further with you, ojitosverdes. Please email us at socialmediagm.com with more details, including your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealership.
Sarah, GM Customer Service
#42 of 88 2007 Acadia Engine Died
Jan 06, 2013 (5:59 am)
Wow! We too are experiencing the same problems as others on this forum. Our 2007 Acadia had the timing chain snap right before Christmas. Had it towed to Marty's GMC, where they informed us the engine was shot and they could replace it for approximately $7,000!
We were just out of warranty, and so opened a case with GM customer service. Case Number
Regional GM Manager went to dealership to inspect the engine and told us we had missed one oil change and the engine was too sludged up for them to do anything for us.
We then had a GM Technician from another dealership inspect the engine and he told us it was clean. Don't know where to turn next, but feels like we are being taken advantage of as others have been on this forum.
GM needs to step up and resolve these issues.