Last post on Mar 05, 2013 at 9:19 AM
You are in the Honda Pilot
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Honda Pilot, SUV
#12 of 32 Re: Pilot 2010 Glitchy Moonroof [fish23]
Jul 14, 2010 (7:17 pm)
they said they knew about the problem and they have a fix.... but they wanted the VIN for my vehicle (had none).
It is concerning to say the least that they have not been more communicative to dealers and consumers with this issue.
#13 of 32 moonroof won't close on 2011 pilot
Jul 27, 2010 (6:19 am)
i just bought my 2011 touring pilot a month ago and the moonroof won't close without me pushing the windguard down from the top of the roof. It seems there is a problem with the sensor and the plastic windguard. I brought it in this morning and the service guy forced it closed by pushing it in and said, "there!" as if there was nothing wrong with it! Of course I left it there and demanded it to be fixed. I am waiting on the guy who sold it to me to give me a call back. So far I am dissatisfied with Honda's response on this matter. Don't buy a pilot without testing the moonroof many times!!
#14 of 32 Re: moonroof won't close on 2011 pilot [wendygirl276]
Jul 27, 2010 (7:38 am)
Just picked up my pilot and problem seems to be fixed. Service dept. acknowledged the moonroof problem with the 2010 and 2011 models and updated the moonroof software. Guess i will have to wait and see.
#15 of 32 Re: moonroof won't close on 2011 pilot [wendygirl276]
Jul 28, 2010 (5:29 pm)
My dealer is in Sandusky Ohio. I am still waiting to hear again from our dealer. I know the person I'm waiting on( from their service dept.) personally, and trust I'm not getting the run-around. However, do not allow them to push you out the door about this! In fact, I check in about this again w/ my dealer, and he said that there are three other people on the list with the same problem. I am up to my lid with this whole situation. If you can, have them program the mooroof to "manual mode". This way, you won't have to "fuss" w/ it. Yet, we're going to be stepping up the tempo with the manager very soon.
#16 of 32 New TSB on this issue
Jul 29, 2010 (9:01 am)
Honda just issued (7/27/10) a TSB on this moonroof issue. It can be fixed by a software update. Check the Piloteer.org website or do a search for TSB 10-030. Print it out, take it back to your dealer, and tell them to fix it.
#17 of 32 Re: New TSB on this issue [pilotdawg]
Jul 31, 2010 (6:27 am)
I called the Corp. Customer Service, and they told me the info. was released just two days prior to my call. I asked the person to note my call which, my call in April was added as well. They said that they then send a message to the service dept. of our local dealer to brief them on our conversation. This helps on the customers' side, in that, Honda does look at surveys and evaluations in order to give incentives to the employees. My local dealer has scheduled us for this updated software, and we hope this does the trick. Thanks for your response- I appreciate it.
#18 of 32 Re: Pilot 2010 Glitchy Moonroof [bmrpilot]
Aug 13, 2010 (10:15 am)
I have a 2010 EX-L pilot, and just received a "recall notice" from Honda to schedule/bring-in the pilot to re-program the moonroof control unit - to fix the not closing(reversing on closure attempt) and battery drain of the moonroof control unit. Sounds like Honda has a fix. Faulty Engineering by either Honda, incomplete testing by Honda, Honda can do better!
#19 of 32 Pilot moonroof
Aug 26, 2010 (6:45 pm)
For the last several weeks, Honda dealers have had access to a programming unit to update the software in the moon roof motor. The reprogramming takes less than half an hour to perform. If you had a reprogram attempted before this, you need to have it redone. You should also receive a recall letter from Honda telling you to have this performed.
#20 of 32 Honda Moonroof leaking one year into it
Apr 04, 2011 (3:03 pm)
To let everyone know; the glitch in the moonroof was solved as far as the retraction that was happening. It took over six months and multiple visits to the dealer to solve this problem. Our last visit was this past fall. We did not use it of course during the winter - not even to test it - becaue of the potential for ice busting something. Now that the weather has broke (no pun intended) , we find that the moonroof is leaking! I tried it one time two days ago when having it at the dealer for our 10k mile service. It worked fine, however, that must have jared it out of wack. One time I tried it. Disappointed is an understatement at this point. The manager of our dealer seems (to say the least) indifferent to the issue, even given the extensive history. Seriously , do we have a chance at a "lemon"?
#21 of 32 Re: Honda Moonroof leaking one year into it [fish23]
Apr 04, 2011 (8:04 pm)
Ouch . I sent mine to the dealer and they changed something in the programming and it functions. Now the only annoyance is that it isn't automatic; you have to hold the open/close switch until it closes all the way.