Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#77 of 801 2009 Suburban Same Door Lock Problem
Apr 21, 2011 (2:15 pm)
We have a 2009 Suburban that we bought last May 2010 (Certified Used Car). When we first
looked at the vehicle I noticed that the right rear door lock did not work and told the salesperson. We ended up buying the vehicle a few weeks later and they apparently had fixed it.
Starting in December the the right rear stopped working, then soon afterwards the front right, and then the rear left. So only the driver's door lock works now. We drive a lot so it was out of the original warrenty and certified used car does not cover it. Currently have 60,000 miles, started going out at 38,000 miles. Finally took it todealer to have it looked at as it is a pain with two kids in car seats to have to roll down the windows to unlock the doors and is dangerous when they do not lock. Anyway, got the estimate and dealer wants $850 to fix the three and got charged $75 to tell me that.
I asked the Service person if they did a lot of this lock repairs and he told me "you are the third one that has came in today." Wow was all I could say.
I think Chevy needs to recall this.
I have turned it in to the NTSB as a safety issue. They recomend that anyone who has the problem do the same. There are two many of these problems with a too high cost to fix for GM to not help out.
#78 of 801 Good Suggestion
Apr 22, 2011 (5:25 am)
I also contacted NHTSA to report this problem as I believe it to be a safety issue as well. Here is the contact information and I encourage all to do the same. If you go to their website you can submit an email directly, or if you prefer, call them.
NHTSA Contact Information
1200 New Jersey Avenue, SE
Washington, DC 20590
Toll-Free: 1-888-327-4236 / Hearing Impaired (TTY): 1-800-424-9153 / Media inquiries: 202-366-9550
USDOT General Information Main Switchboard (including personnel locator): 202-366-4000 / Monday-Friday, 8:30am-5:30pm Eastern, excluding Federal Holidays.
VEHICLE SAFETY HOTLINE
Please use the toll-free number above to report suspected safety defects in your vehicle, vehicle equipment, and child safety seats. You can also obtain information about air bags, highway safety, and the proper use of child safety seats.
Remember to always buckle up, never drive when impaired, and ensure that child safety seats are installed and used properly.
Here is my email :
Dear NHTSA :
I own a 2008 Chevy Tahoe Hybrid with 26k miles. The front door lock actuators failed at 12k miles and were replaced under warranty. The rear door lock actuators failed at 25k miles. The faulty door lock actuators prevent locking or unlocking of the doors from the drivers seat. As I have small children, I feel it is a safety issue to drive with unlocked doors. After researching this issue I’ve discovered the problem to be widespread on a number of Chevrolet vehicles. Please reference the following internet forum discussions :
I suggest the NHTSA look into this issue and mandate the installation of a more reliable door lock actuator. Please let me know how I can be of further assistance in this matter.
FYI - I did receive a call and email from GM regarding my post shortly after making it. The representative who called provided instructions on how to schedule a service visit at the dealer. I already know how to do that, what I was asking for is a FIX to the problem, not merely another faulty replacement door lock actuator. I was contacted again shortly after via email by another representative who said :
The best way to make GM aware is to have a case set up with GM Customer Assistance.
Either you can call and do this or I can do it for you. Please let me know how you
would like to proceed.
GM Customer Service
I asked her to set up a case for me regarding this, will let you know if anything comes of that … c’mon GM, fix this problem. This truck is great but we need working door locks!
#79 of 801 Re: Good Suggestion [a2t]
Apr 22, 2011 (7:22 am)
Thanks for attaching all of the NHTSA contact information, I should have done that. Hopefully all of those that have the same problem will turn this matter in. If enough people act, it will get taken care of.
I also love the Surburban, in fact it is the third one that I have owned and the others did not have any major problems and I drove the other two for over 200,000 miles. We traded a Toyota Sequia in when we got this new Suburban that had 175,000 miles and it never had one problem and the certified used car warrenty was 100,000 miles bumper to bumper. We decided to give the suburban another try for the room.
Just can't really stomach paying $1,000 to have the door locks fixed.
#80 of 801 Re: 2008 Tahoe - door lock actuator issue
Apr 27, 2011 (6:50 pm)
I just got back from my dealership - to have my door lock fixed (twice now). Luckily I'm under 36,000 miles. GM definitely has an issue that should be taken care of. May I suggest some type letter to all owners stating that GM will take care of these locks up until 72,000 miles --- or else replace all locks with something DECENT! Other than that - I love my 2008 Tahoe (except the overdesigned auto temp control). PLEASE give us basic slide controls on the higher end models. I need simplicity - not confusion.
#81 of 801 Re: 2008 Tahoe - door lock actuator issue [kgutzke1]
Apr 28, 2011 (6:10 am)
Glad it was at least repaired under warranty. I received a email back from NHTSA saying they are looking into it. Will update when I hear more.
GM reps : do you have anything to report to us regarding switching to more reliable door lock actuators yet ?
RE : auto climate control – I think its kind of nice, whats difficult to understand ? Set it to temp, chose A/c or no, Aux (rear) or no, pretty simple (when its working correctly). No ones doing slide cables anymore, but yes those are simple to work with. You might need to step back a few decades (or a few more decades if it’s a Mercedes)
Anyone see the latest from consumer reports naming Tahoe hybrid the Worst Vehicle for 2010 ? I can see beating up on it from a price standpoint, the truck is $10K too expensive, but its not a bad vehicle. If fuel hits $5/gal it will make a lot more sense over a 12 mpg Expedition. Hope GM gets the nagging issues taken care of…
#82 of 801 Re: 2008 Tahoe - door lock actuator issue [kgutzke1]
Apr 28, 2011 (6:39 am)
If you have not already done so, you should turn it in to the NHTSA using the links in the posts above. It is a short process.
#83 of 801 Fix Instructions
Apr 28, 2011 (6:39 am)
If anyone has any broken door lock actuators and can send them to me, I want to take a look. We’re thinking about re-designing these. We (GruvenParts.com) specialize more in VW/Audi/BMW stuff (theres plenty of similar junk on those cars). But since I also own a 2008 tahoe hybrid, I might look into a better door lock actuator solution (if GM does what I think GM will do - nothing ) Please email me directly – paul at gruvenparts dot com
Also, here is the repost from earlier where someone posted some repair instructions :
the driver door lock was a little involved however the rear passenger is straight forward , you have to be careful removing the inside door panel, to not break the clips (they are $8 a piece at the dealer here)
15 for $15 through Auveco most parts places carry their Generic Gm oem # for clip is 11519031 auveco # is 20616
anyway I digress the panel is removed by first removing a cover piece behind the door handle use a plastic utensil ,
doesn't scratch, there are two bolts there remove them,
then take off the plastic door lock cap,
pull up on the small tab and then it lifts right off ..
now you can pulloff the interior panel start at the top on both sides and pry off carefully ,
again use a plastic set of tools you can buy a cheapset for a couple of bucks,
as you pull the panel out also pull up because it is hooked over the window sill.
the only thing still attached will be the door handle cable you can either take it off using needle nose pliers to crimp the clip a bit to remove it ,
or you can leave the panel dangling to the side. To get the old lock out undo the 2 screw on the side of the door and then from the inside youcan slide the whole mechanismout enough to see the connections initially and undo them and then slip the entire mechanism out reverse to install new actuator .
the new gm actuator is $230 I found a wrecker who removed them from a 2007 denali for $50 and he offered to install it for another $50 a great deal in retrospect. Don't be intimidated the job sound s more involved then itis . Even for a Gm tech its an hour to hour and half job at over $100 an hour you can save yourself a good chunk of change .... if you have any further questions just ask.....good luck.
Last step : Contact www.safercar.gov to suggest a recall.
#84 of 801 Re: 2008 Tahoe - door lock actuator issue [a2t]
Apr 29, 2011 (1:31 pm)
I am not aware of any such information regarding switching door lock actuators at this time. I would be happy to look into such information. In order to so, I will need you to contact me by email with the VIN. Thank you in advance.
Tricia, GM Customer Service.
#85 of 801 Re: All four locks replaced free of charge [carolinapt]
May 02, 2011 (11:42 am)
All 4 of my door locks went out as well. Took it back to dealer (that we bought it from BRAND NEW) They said that they could fix it but would cost app. $80. each lock. So quess what, I did not get them fixed......I have 4 children and feel that it is a safty hazard...I like my doors to lock when I put it in drive, Such a shame to spend $40,000 on a vehicle and things like that to go out......
#86 of 801 Re: 2008 Tahoe - door lock actuator issue [gmcustsvc]
May 02, 2011 (12:21 pm)
Tricia, GM Customer Service:
Can you advise me on how to set up a case with GM Customer Serivce for this issue?