Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
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#732 of 801 Re: Door locks [gmcustsvc]
Apr 03, 2013 (1:21 pm)
I have a 2008 Chevrolet Tahoe. It has had door lock problems on 3 doors. It was repaired under warranty and a few days after warranty. It has been a major problem! It is a problem again! Each time it happen's the driver side
back door is always invoked! I have two young granddaughter's I have on most
days picking up and taking to different activities. The lock on the back door is a safety problem! It stays unlocked when I lock the Tahoe or it locks and we can't use the door! We ride with the door in-locked, dangerous for child, or locked and can not open it. A major concern in a fire or wreck! Seeing all of the folks having
a problem Chevrolet needs to recall or just fix this problem each time it comes in.....Otherwise do it if it was brought in during warranty!
#733 of 801 Re: Door locks [gmcustsvc]
Apr 05, 2013 (10:35 am)
I have a 2009 Suburban. Driver door started acting up intermittently quite a while back. It has gradually worsened and other door locks acting up now too. Went to dealership today and driver door, front passenger door, and rear passenger door all need replaced. Multiple instances of multiple locks failing on the same vehicle indicates a design issue or faulty part, not within the usual expectations of repair for vehicles that are 4-5 years old. Replacement is expensive, especially when you multiply the repair costs by 2, 3, or even 4 repairs!
Apr 07, 2013 (12:13 pm)
I have a 2005 Tahoe and yesterday I astarted having trouble with the door locks. When I hit the button on the keyless entry only the front doors will lock or unlock and even when I use the button on the drivers door the back doors and the tailgate will not unlock. Could this purely be a problem with a bad fuse or transfer circuit? It seems that this Taho has two, one for locking and one for unlocking, but the front doors still work. This is a safety issue I would think because the tailgate can only be opened/unlocked in this way as there is no key hole in the tailgate.
#735 of 801 Re: Door locks [nate2013]
Apr 08, 2013 (9:26 am)
I can certainly take a look into your issue. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com "Attn Crystal" in the subject line. I look forward to hearing from you:-)
Crystal L. - GM Customer Care
#736 of 801 Door locks - 2008 Yukon Denali
Apr 08, 2013 (6:58 pm)
I just recently discovered a problem with our recently acquired Yukon's door locks and see here that it seems to be a more widespread issue. It currently is effecting 3 out of the 4 doors.... the rear passenger door is the only one functioning 'properly'.
I've seen a lot of questions on this board about is GM going to do anything about this in way of a recall, etc. Well, are they? It seems to me there is a defect that could effect safety in several cases.
#737 of 801 Re: Door locks [gmcustsvc]
Apr 08, 2013 (8:33 pm)
I took my 2008 chevrolet Tahoe in this afternoon! They don't seem to know there is a problem even though previous service came up on their computer screen! I also carried copies! The customer service agent had me wait while four in front of me were taken care of. That would not normally be a problem for me. The ladies and I got into a conversation about the wait. We all had the same guy. There were 2 others customer service agents sitting there doing NOTHING. My turn The Agent says, This will not be covered. You owe $174.44 today. For us to verify if there is a problem." We had just stood out at the Tahoe with him pointing out more lock problems to me. The point GM/ Chevrolet need to official address this PROBLEM! Waiting to see how it all turns out! 731-735 I hope you had it easier and had good results!
#738 of 801 2008 Tahoe lock failure
Apr 15, 2013 (5:33 pm)
Ive had my Tahoe for less than 2 years (purchased used from dealership) and I've had 3 of the 4 door actuators went bad. The dealership wants to charge in $120 each to just take apart the doors and look at it! What a joke! I've always dreamed of being a Tahoe owner but having these issues and the lack of service from Chevy has been a nightmare. This is just one of the issues I've had. The dash board cracked out of no where by the passengers side airbag and the radio back light burnt out as well. For what I paid for my Tahoe I can't afford the repairs!
#739 of 801 Re: 2008 Tahoe lock failure [btaney]
Apr 15, 2013 (6:38 pm)
Hey btaney I feel your pain. I have a 2008 Tahoe Hybrid. My door locks went bad too and received no help either, but I must say if you work with the girls from Chevy that will reply to your post. My dash cracked in almost the exact same spot. After providing my info a district manager contacted me and scheduled an appointment at my local dealer for the service manager to inspect it. A few days later the dist. manager called me and informed me that the service manager ordered a replacement dash and Chevy will cover all the cost. I was kinda shocked, but very satisfied with the outcome. Wish you luck.
#740 of 801 Re: 2008 Tahoe lock failure [btaney]
Apr 16, 2013 (12:58 pm)
Could you please email us at socialmediagm.com ATTN: Amber. We'd like to assist you in seeking some type of resolution with the issue you're having with your door locks.
GM Customer Care
#741 of 801 2008 Tahoe lock Failures
Apr 19, 2013 (4:11 pm)
I have an 08 tahoe with 53,400 miles on it, within the last week I have had three out of four door lock actuators stop working. I thought I would look online to see if anyone else had this problem, Its depressing to see that so any people have had the same issues. I can understand parts failing but when 2,3, & 4 actuators fail at the same time and its obviously a inferior part that should never have been put into a $50,000 vehicle. Now I have to spend $125 for each failed part plus the labor at $100 an hour I am not very happy at this point especially after just spending $500 for another problem. Does anyone know if there is a way to test the actuator to see if it is bad and its not some other issue? Its no wonder people buy Toyota's and honda's