Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#652 of 801 Re: 2009 Chevy Tahoe Rear Hatch Door Issue [jbo723]
Nov 12, 2012 (10:49 am)
We're sorry to hear about the troubles you're having with your Tahoe's rear hatch. If you decide to work with a GM Dealership and want for us to work through that process with you, please don't hesitate to contact us at socialmediagm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
#653 of 801 Re: 2008 GMC Yukon XL door lock actuators broken
Nov 14, 2012 (6:13 pm)
I have seen many post on this site as well as other sites about broken door lock actuators. I have a 2008 Yukon XL that I bought new. First, the drivers door lock stopped working and since I was out of warranty I had to pay almost $300 for the part and labor. Now the front passenger lock does not work and both of the locks in the back only work intermittently. I contacted my dealer who contacted their GM rep, only to be told that GM wouldn't help me out with this. Simultaneously, I contacted GM with an email of my own, to which I was told that they were "backing the dealer and rep" and would NOT help me out. Really? If I want my door locks to work I am going to have to spend another $900 for a total of $1,200 - on door locks!!! This is a known failure (just look on the internet), yet they refuse to help. So consider this a warning if you own this car or are thinking about buying one.
#654 of 801 Re: 2008 GMC Yukon XL door lock actuators broken [mmoran1234]
Nov 18, 2012 (12:01 pm)
Next in line with door lock problems. Has anyone replaced the actuator themselves. If so how difficult and where to buy the actuator
#655 of 801 Re: 2008 Chevy Tahoe Door Locks Problem [gmcustsvcsarah]
Nov 27, 2012 (12:22 pm)
Thanks Sarah... I'm getting the problem fixed tomorrow and GM will pick up $500 of the $800 bill. I'm fine with that. I appreciate your help.
#656 of 801 Re: Positive response from GM on Door locks???? [hufnagel]
Nov 27, 2012 (12:32 pm)
GM is picking up $500 of the $800 bill for me.
#657 of 801 Re: 2008 Chevy Tahoe Door Locks Problem [gary_san_diego]
Nov 27, 2012 (12:47 pm)
Lucky guy, I got the shaft on a 900+ bill. And they don't work for $$%. Stick at least once a week if not more.
#658 of 801 Re: 2008 Chevy Tahoe Door Locks Problem [gary_san_diego]
Nov 28, 2012 (6:03 am)
Great news! If you should ever need any further assistance we're available to you.
Have a great holiday season!
Sarah, GM Customer Service
#659 of 801 2009 tahoe door lock issue
Nov 28, 2012 (7:11 am)
i had 2 of my door locks fixed this past January i had ask for all 4 to be changed but the dealer refused stating theyonly change the ones not working at the time. If the locks are clearly defective i did not understand why they did not fix problem completely. I called the dealer recently because SURPRISE another lock is broken and they stated i would have to pay $80 because my vehicle is 3 years olds and mileage. This would have never been an issue if they would corrected the problem in January(all 4 locks). I have yet to understand why they would not treated as a recall issue and corrected the problem then. Its apparent by all the complaints just on this website should have been a recall issue. i would appreciate GMC fixing all my locks as it should have been the first time.
#661 of 801 I am so Furious GM Has a major problem on their hands.
Dec 04, 2012 (6:50 am)
My family owns 2 2008 Suburbans and a 2009 Tahoe, all 3 vehicles are overseas. I was not aware of this site untill today. A few months ago one of the Suburbans was involved in a small accident with a baby sitting in the back seat. Both rear doors had been acting up a few months before the accident and would sometimes remain locked. On that fateful day when the accident occurred we tried getting the baby out but both doors would not open, due to the number of people gathering around the accident scene (the accident occured in Africa) we panicked and ended up breaking the window in order to get the baby out. In the process the baby was injured. It was a terrible day for us. I had contacted GM in the USA a few weeks prior to the accident and was told there were no reports or recalls for faulty door locks. Interestingly, the second Suburban developed the same problems, I ended up ordering the locks from the USA and had them air freighted. Just this morning I got a call from my wife telling me that her 2009 Tahoe has the same problem. I went online and found this site. I have written GM and am so extremely furious and frustrated, I cannot comprehend that they would knowingly ignore such a major problem and design flaw. Had the vehicle caught fire during the accident we could have very well lost the baby due to the doors not unlocking. I defenitely think this calls for Legal action against GM, this is criminal on their part.