Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#617 of 801 Re: 2008 Chevrolet Tahoe Door Lock [gmcustsvcsarah]
Aug 23, 2012 (1:41 pm)
Well, I heard back from GM and just as all of you have stated before after several emails back and forth they stated there is nothing they can do to help. What a waste of time and a disappointment for a minor issue that GM could easily cover when it occurs in a goodfaith effort to mainitain customer loyalty and trust. I guess I'm old fashioned but I expect more out of a $40,000 car and top ten Fortune 500 company. Here is the exact post I got from GM:
Thank you for your update. At this time there isn't much that I can do. If you have any other concerns, please feel free to email me directly and I can look into things further at that time. I apologize for your frustrations and inconvenience.
GM Customer Service
#618 of 801 Re: $5 Door Lock fix! [compulynx]
Sep 04, 2012 (5:34 pm)
In your post regarding the wiring adaptation for the new actuator, you noted you cut the existing wires and left enough to splice them back together for future needs.
Would it work to strip the insulation off the existing 2 wires for the actuator and then tap into those wires for the new actuator, creating a T?
The last update you sent listed a new link for Ebay to by a 6 pack of actuators. Has anyone used them and do you think they will survive a couple years of use? I'm assuming they are also made in China.
Thanks in advance for your timely reply!
#619 of 801 Door Locks
Sep 04, 2012 (7:54 pm)
I have now had all of my door locks replaced. Thank God for the extended warranty that something told me to buy when I purchased my 2008 Tahoe. I have neVER had the need for an extended warranty before. Our 2000 GMC Sierra takes a licking and keeps on ticking, but I don;t think I will purchase a CHEVY product any time soon. I will be trading in my Tahoe before the extended warranty expires. It is a shame, because it rides nice when running properly. The dealership (Freeway Chevy) knows me by name, which is sad. The dealership is great, but the product is not. My husband told me that his company, a long time chevy buyer, is now going to purchase Ford work trucks because the chevy trucks they have are experiencing some type of wiring problems on the new trucks. This is a shame because they purchase many trucks every year. This is a shame. We were going to cosign for our daughter to purchase a malibu, but due to the poor quality of chevy lately, we are now looking at Honda and Nissan products. We have always been firm believers in buying American, but not when you are losing this kind of money.
#620 of 801 Re: 2009 GMC Yukon door lock actuators broken [jaginblue]
Sep 06, 2012 (7:08 am)
We have a 2009 yukon denali xl have the same issue, iam in the process of replacing the third actuator out of 4. i contacted GM for the safey concern more than anything, all they were worried about is if was serviced at a GM dealer or else were, if it was not done by a GM service then it would not be recorded in the national database. So what i did, and would recomend to you and to all else that have this issue. file a complaint with the NHTSA regarding this matter. this helps determine weither it will be a safety recall or not.
See GM has this lock actuator failure classified under a "NON-safety" safety issue. If my family cannotget out of the vehicle in an emergency it is a "major safety" safety issue.
And as for what the "gmcustsvc" sai, I will let you know what my dealership said "there is no recall, over warranty mileage, no warranty coverage, payment is out of pocket" was over warranty by only 1000 miles when the first actuator failed
#621 of 801 Re: 2009 GMC Yukon door lock actuators broken [rojoro]
Sep 09, 2012 (11:12 am)
I am happy to report that my dealer, Gearhart Chevrolet in Denville NJ was able to convince GM to repair my two passenger side locks under warranty - My 2009 Yukon Hybrid has 62,000 miles on it. Unfortunately, the driver lock is now acting up. Fingers crossed!
#622 of 801 Re: 2009 GMC Yukon door lock actuators broken [jaginblue]
Sep 12, 2012 (7:21 am)
We're glad to hear that you're moving towards a resolution on the door lock matter with your dealership, jaginblue! Thank you for posting an update.
All the best,
GM Customer Service
#623 of 801 Re: 2009 GMC Yukon door lock actuators broken [gmcustsvcsarah]
Sep 13, 2012 (6:29 am)
We have a 2009 Suburban LT and 3 out of 4 actuators failed and we have 58k miles. We contacted GM and set up a case and then spent $99 for a diagnosis. Then after a few weeks were told that we are out of waranty. So obviously I knew when we started we were out of warranty so GM basically screwed us out of $99.
I then contacted one of these GM people on this site and the response I received was:
Thank you for your update. I apologize for your frustrations. I have brought your situation to the attention of my superiors. At this time I am unable to overturn the resolution of your District Specialist; however, I have documented your dissatisfaction. I apologize for your frustrations and inconvenience.
GM Customer Service
I am wondering if anyone was actually helped by these GM Customer Service agents? This is a safety issue. My child began chocking and he was sitting in the back seat on the passenger side. I was standing outside the car and couldn't get to him. I had my keys in my hand but both passenger side locks wouldn't work and there is not key hole to manually open the door. I ended up running to the drivers side of the car and was able to help him but it could have very easily become tragic. I bought this car used a year ago and I wish I had bought a Ford.
#624 of 801 Door locks stopped working
Sep 16, 2012 (4:30 pm)
I own a 2008 Suburban LT, with 48,000 miles. A couple of weeks ago the passenger door lock stopped working, and today the Driver side lock also stopped working. After looking through all the posts, I feel fortunate I made it as long as I did. It sounds like the back two are not far behind, great. The only other problem I have had is the chrome on the interior door handles have begun to pull away, and are very sharp. Two people have cut their hands on them when trying to open the door. It sounds like there is nothing to do to get them fixed, but any advise would be helpful. Thanks
#625 of 801 Re: Door locks stopped working [hufnagel]
Sep 17, 2012 (2:56 am)
I to have cut my hand couple of times from the driver side interior door handle because of the chrome peeling off. GM needs to stop cutting damn corners and stop putting cheap crap on these vehicles we pay a lot of money for. Shame on you GM. Recall these damn cheaply made locks.
#626 of 801 Re: Door locks stopped working [hufnagel]
Sep 17, 2012 (5:40 am)
Good morning hufnagel,
We would be happy to look into this further for you (both the door locks and the handles); please email us the following information at socialmediagm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service