Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#594 of 801 Re: 2009 GMC Yukon door lock actuators broken [dennisubr]
Aug 05, 2012 (1:58 pm)
Here's another "pearl of GM wisdom", you have to buy the whole locking mechanism, not just the actuator so the part is around 3 bills instead of 30-40 dollars for the actuator on a site like advancedautoparts.com.
If you're handy and can take the door apart I'd recommend going that route. In fact I'm pretty sure the parts from Dorman carry a lifetime warranty. Only one you cannot do yourself is the rear tailgate actuator, I haven't found one online yet.
One other thing I'd report it on the government website as a safety issue. Like not being able to get your door open with a baby in the backseat isn't a "safety issue". Not in GM's eyes obviously.
#595 of 801 Re: 2009 GMC Yukon door lock actuators broken [dennisubr]
Aug 06, 2012 (6:09 am)
Good morning Dennis,
We would be happy to look into this further with you. Please send the following information to socialmediagm.com and we'll get started: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership.
Sarah, GM Customer Service
#596 of 801 Re: 2008 GMC Yukon Denali Door Lock Actuators [lsimpson2]
Aug 10, 2012 (3:47 pm)
Hello! I have a 2008 GMC Yukon Denali as well. Both passenger side door power locks are not working. I have 4 kids, so this is verry frustrating. Has there been a recall on this yet? I need to get this repaired ASAP. Any assistance would be appreciated. Thanks!
#597 of 801 Suburban Rear Hatch Failure
Aug 10, 2012 (8:04 pm)
After experiencing all four of door lock failures on my 2008 Suburban, am I surprised that I am now dealing with the rear hatch actuator failure?? Absolutely not!! GM's name and reputation are now synonymous with with any adjective describing poor quality and poor customer service.
GM is in the vehicle "making & selling" business. They are not the least bit concerned about the consumer or their product after the purchase.
They are well aware of the issues that thousands are experiencing and I've been told that there is no current recall, nor will there be a recall on defective actuators.
I contacted GM, and one of their CSR, "Glen", has been so helpful in trying to assist me in contacting my local GM dealership to make an appointment for a $110.00 diagnostic test and following costly repairs, " ALL AT MY EXPENSE!"
Excuse me, do you really think I need GM's help to do something I am perfectly capable of doing myself? Assuming I have the $700-$800 it's going to cost to repair my rear hatch actuator? Which, incidentally, I don't happen to have.
Thank you, AGAIN, GM for not taking care of your once loyal customers. I will not purchase another GM product.
#598 of 801 2005 Tahoe lift gate failure
Aug 13, 2012 (11:39 am)
So after having my 05 Tahoe for a few months my lift gate and the glass are stuck in the lock position. There is no manual key hole in the button, which I find odd that some models of the same year has them and some dont. I was told by Kuni Chevrolet it would cost $150 to test the actuator and about $325 to replace it. I explained to them the actuator works and you can hear it trying to lock or unlock when you hit the remote entry button. I filed a complaint with the NTSB since I have a 3rd row of seats and in my eyes with a loaded vehicle passengers in the back can not get out the back. There is no manual way either to open the lift gate or glass from the inside as well. I find my Tahoe is now an over priced 4 door peace of crap since the point of having an SUV is the ease of accessing the cargo area which I am now locked out of . I have been told that it is a quick cheap fix which GM should fix free of charge instead of making owners cough up hundreds of dollars to parts they do not need.
Aug 13, 2012 (12:03 pm)
I just had my 2nd lock actuator replaced on our 2008 Yukon out of warranty for no cost. It was a simple procedure similar to what I did for the 1st one that went out. Call the GM service number tell them about the problem and get a case #. Have them call your favorite dealer and arrange to have them see the truck. The dealer's service dept confirmed that it was the actuator just by flicking the switch with no lock action. They took my case # and put it in the shop for repair. The part was in stock. 60 minutes later it was finished and I was on my way. No sweat, no hassles. Thank you very much.
#600 of 801 Re: Suburban Rear Hatch Failure [jmbcc2008]
Aug 13, 2012 (1:14 pm)
What is your case number, jmbcc2008? If you were to email that to us at socialmediagm.com, we would be happy to check into this.
Sarah, GM Customer Service
#601 of 801 Re: 2008 GMC Yukon Denali Door Lock Actuators [branflake75]
Aug 13, 2012 (3:57 pm)
Good evening branflake75,
We would be happy to look into this further; please send an email to socialmediagm.com with the following information: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership. My coworker Christina, who responds to incoming emails from Edmunds, will assist you further.
Sarah, GM Customer Service
#602 of 801 2008 Chevrolet Tahoe Door Lock
Aug 15, 2012 (10:44 am)
It appears that I am not the only one that is having this issue with the door locks. I have had the back 2 door locks replaced a couple years back and now my front driver side door lock actuator will not work. The local dealership has offered to pay 1/2 of the cost, but $200 seems like a lot of money to pay for an issue that they have already fixed twice. I have been a life long Chevrolet person (Eurosport/Corsica/Illumnia/Trailblazer and now Tahoe) and this is the most problems I have had out of a vehicle (cracked dashboard, broken door locks, inside trim buckling)......very frustrating.
#603 of 801 Re: Thank you GM [warren_seale]
Aug 15, 2012 (12:17 pm)
Thank you for taking the time to post your experience with GM Customer Assistance. If you have any other questions comments or concerns please feel free to contact us!
GM Customer Service