Last post on Dec 05, 2013 at 8:57 AM
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#580 of 801 Re: Addressing Door Lock Concerns [gmcustsvcsarah]
Jul 17, 2012 (9:21 am)
Just looking through a few threads here to find out details about how I can rebuild my own door actuators with quality parts. My car was out of warranty about 1000 miles. CSR I was assigned to was worthless. When I tried to go back to GM a take a different route, I was sent back to the same CSR. spent the week with friends at the beach. 2 are car shopping and I shared my story with them. My wife is likely to buy a car this month. Not even looking at anything GM. Lexus GX470 has a similar price tag and much better reliability. 58 pages on this thread alone should be a message to GM. How your company reacts to such issues will no doubt set you on your way to whatever level of success you make for yourselves.
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'cacchevrolet.com' Service Request: 71-1074853245 6/14/2012 8 KB
8 days later and things are worse for me. Reggie would call me once a day and if I couldn’t answer, he would just schedule another call for the next business day during his meager 3 hour workday. After finally connecting with him, there was little he could do except to “escalate” my request. The next rep did get the sales manager from Smokey Mountain on the phone in a 3-way call. Glenn, I think his name was tried to get me to accept less expensive alternatives to the Factory Service Manual I was promised, but eventually agreed to send a book by Merc? Hope that is what the dealers use because that’s what I was promised. I guess I’ll see if it arrives. Meanwhile, my lock and handle are broken and I’m begging people not to pull on the cheap plastic door handle which is broken because they’re trying to open a locked door. The second area rep that helped with the manual is in a different area than where I currently live, so he has to “escalate” my request to another rep. Seems like the only escalation is the time taken to get someone on the phone as the third rep took 2 days to call me. When he did, I was told that I could take my car to Steve Raymond Cheverolet and that they would charge me for diagnosis and then make a decision. NO THANKS. I’ll get $150 in and they’ll have me in a corner. Really disappointed in the quality of this car. My friend with a 2007 Tahoe LTZ says he’s replaced the trim around his windows twice, cheap plastic was his account. Might be just his opinion, but he did work on jet engines for years when he was younger so his opinion counts more than most. I have noticed two pieces of interior trim that seem loose on my car as well. According to my internet research, the lock actuator problems are caused by cheap Chinese motors used in their production. There are plenty of stories of all 4 of them failing on a car in a 1-1/2 year time period. Well short of my expectations and incredibly disappointing in a luxury SUV with a $58K sticker price.
At this point, I am going to repair my car myself. I have no intention of returning to Steve Raymond (or any other GM dealership) unless OEM parts are my only option. Had to unsubscribe for all of the spam encouraging me to shop for a new Chevy as a result of my inquiry. At least I got a laugh.
#581 of 801 Re: '08 Tahoe- Rear door locks [mbrowning76]
Jul 19, 2012 (10:26 am)
I have a 2008 Tahoe, i am a stay at home mom so don't drive it everyday. My first door lock crapped out and was covered under the basic warranty. The next 2 went out ( at separate times) and were covered by the extended warranty. When the 3rd went out i asked the dealer to change out the actuator (i think that's what they said the problem was) on the final door. I told the service department that the likelihood that they used the same crap parts for all 4 door was very high and it was only a matter of weeks before #4 crapped out. "sorry, if it's not broke we don't fix it" It didn't matter that i had to schedule appointments for 3 separate incidents for the same issue and the inconvenience and the failure for of the vehicle to meet expectations. Of course 2 months later i was back, paying out of pocket for something i knew was going to break and ticked off that they didn't fix it when they had the chance, and off course the attitude i get when i bring this up. At least someone who posted on this page got apologies for their troubles, i didn't. All i got was attitude with the statement that vehicles get normal wear and tear issues and get fixed as they occur and there is no way for the dealer to predict when or if these issues will occur.
It could have been worse. I owned a 97 2-door tahoe for a number of years and the injectors on that jalopy blew every 9 months or so, sometimes one at a time, sometimes 3 or 4 together.
#582 of 801 Re: 2009 Suburban Door Lock Failure [zboater]
Jul 20, 2012 (5:07 am)
Update: car out of warranty - took into dealer and they took care of the issue and replaced at no charge and no questions asked. My dealer over the last 15 years has always done their best to do the right thing. We will see if/when the others go out and how those are handled. I agree that GM needs to do a re-design and re-call on this issue. Thanks to this forum and users for great insight.
#583 of 801 Re: Both rear doors not opening again [gmcustsvcsarah]
Jul 20, 2012 (6:17 pm)
How do I email you my VIN? I have these same problems?
#585 of 801 Once again my rear door wont lock
Jul 22, 2012 (6:59 pm)
I am so tired of having to worry about my 2006 suburban rear doors again. The other locks work just fine but this rear door and rear window will not lock. Is there some kind of recall? There should be, it seems that many of us are having this same issue. I cant keep spending hundreds "just to tell me what it is". How can you help?
#586 of 801 Same problem 2007 Tahoe
Jul 27, 2012 (9:15 am)
well, I have the same problem that everyone else is having and the jest of the 500+ messages here is that GM knows about the problem, yet is unwilling to make it easy on their customers to fix the problem. This after the American public funded the GM bailout. How do they repay us, by building crappy vehicles and not standing by them and sending much of their business to China. It sounds like the best solution for me is to fix my vehcile and go buy a Ford Expedition. Buy American, just not GM. I have purchased over 10 GM vechiles in the past, but no more....fool me once, shame on you.
#587 of 801 Re: 2009 GMC Yukon door lock actuators broken [monacja]
Jul 28, 2012 (5:24 pm)
Add yet another 2009 Yukon to the list of failed lock actuators. Mine is a Hybrid with 53,000 miles. So far I have had to replace the rear view camera and have the entire top end of the engine rebuilt. The engine had "corrosion" on one cam lobe. Now both right side lock actuators have crapped out. I have always been a believer in GM , having owned a Camaro, a Buick century, an Impala, two Suburbans and this Yukon. After reading how GM is not stepping up to fix this lock problem - which is a true safety/ security issue - I am done with GM. Was considering a New Caddy. No longer even thinking about it.
#588 of 801 Re: 2009 GMC Yukon door lock actuators broken [jaginblue]
Jul 30, 2012 (5:43 am)
Thank you for taking the time to post your frustrations and concerns. Have you spoke with your local GM dealer and/or Service Manager about your concerns? If not, I would definitely recommend doing so. Please feel free to email me with your contact information, VIN, current mileage, and dealer of choice and I am happy to look into this further for you. I hope to hear from you.
GM Customer Service
#589 of 801 2008 Yukon Denali...Door Actuators
Aug 03, 2012 (9:23 am)
Just emailed socialmediagm.com re: my denali...which i purchased private party three days ago. Imagine my dissappointment when this morning my driver's door lock won't work. We'll see if I get a response or any help -- why on EARTH hasn't GM recalled this particular issue???