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#577 of 801 Suburban door lock and other failures
Jul 16, 2012 (7:29 pm)
I read on the internet of other GM owners experiencing multiple power door lock failures. Two of the door locks on my Suburban failed about 2 months ago, and today a third one has failed!
I am really disappointed in these multiple failures and my local service dealer tells me the lock repair will be rather expensive.
I've had more failures with this Suburban than usual including the "heated wipers", and now the stabilizer air pump and rear air shocks have also failed. Not to mention the intermittent radio and cluster failure that makes a loud "pop" on occasion and almost scares the wits out of everyone in the car! When this happens, many of my instrument cluster also fails, and my dealer can not find the problem but he quoted $4000 plus, to try and fix it by replacing the radio/GPS and other components! Those systems happen to be working OK at the present time!
In addition, when I was in Florida this spring the plastic horizontal passenger door trim warped and when my wife opened the door, it caught and bent the metal of the door! These trims have been replaced once already, and now I see the other three trims are warping too! This is just disgusting!
All in all, I am ashamed of owning this vehicle. I am wondering if anything can be done to correct these problems. After all, this is not an inexpensive vehicle since it has almost every option available. It is a 2008 Chevy Suburban I understand this car was made in Mexico! Maybe that has something to do with the failures, I don't know.
I am 70 yrs old and have owned 8 or 10 Suburbans and several dozen other GM SUV's, pickups and automobiles, because I operated an electrical contracting company for years. Now my son is operating the business and he buys GM also. My brother in law is retired from GM and I buy GM products to support him and his former company, but I am having second thoughts about my next vehicles.
Any help for this burb?
#578 of 801 Addressing Door Lock Concerns
Jul 17, 2012 (6:29 am)
mbrowning76 and 60yokid,
Our main avenue of evaluating these situations is to set up a Service Request with us, if you haven't done so already. Please send us an email at socialmediagm.com with the following information and my coworker Christina will guide you through the next steps: name/Edmunds username, your contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership, as well as a description of your concern (which I realize is posted here, but it can be difficult to link emails to posts at times).
GM Customer Service
#579 of 801 Re: '08 Tahoe- Rear door locks [fastmike926]
Jul 17, 2012 (6:36 am)
Thank you for taking the time to post your concerns. Can you please email me directly with your VIN, current mileage, and case number? I look forward to your email.
GM Customer Service
#580 of 801 Re: Addressing Door Lock Concerns [gmcustsvcsarah]
Jul 17, 2012 (9:21 am)
Just looking through a few threads here to find out details about how I can rebuild my own door actuators with quality parts. My car was out of warranty about 1000 miles. CSR I was assigned to was worthless. When I tried to go back to GM a take a different route, I was sent back to the same CSR. spent the week with friends at the beach. 2 are car shopping and I shared my story with them. My wife is likely to buy a car this month. Not even looking at anything GM. Lexus GX470 has a similar price tag and much better reliability. 58 pages on this thread alone should be a message to GM. How your company reacts to such issues will no doubt set you on your way to whatever level of success you make for yourselves.
To Subject Sent Size Categories
'cacchevrolet.com' Service Request: 71-1074853245 6/14/2012 8 KB
8 days later and things are worse for me. Reggie would call me once a day and if I couldn’t answer, he would just schedule another call for the next business day during his meager 3 hour workday. After finally connecting with him, there was little he could do except to “escalate” my request. The next rep did get the sales manager from Smokey Mountain on the phone in a 3-way call. Glenn, I think his name was tried to get me to accept less expensive alternatives to the Factory Service Manual I was promised, but eventually agreed to send a book by Merc? Hope that is what the dealers use because that’s what I was promised. I guess I’ll see if it arrives. Meanwhile, my lock and handle are broken and I’m begging people not to pull on the cheap plastic door handle which is broken because they’re trying to open a locked door. The second area rep that helped with the manual is in a different area than where I currently live, so he has to “escalate” my request to another rep. Seems like the only escalation is the time taken to get someone on the phone as the third rep took 2 days to call me. When he did, I was told that I could take my car to Steve Raymond Cheverolet and that they would charge me for diagnosis and then make a decision. NO THANKS. I’ll get $150 in and they’ll have me in a corner. Really disappointed in the quality of this car. My friend with a 2007 Tahoe LTZ says he’s replaced the trim around his windows twice, cheap plastic was his account. Might be just his opinion, but he did work on jet engines for years when he was younger so his opinion counts more than most. I have noticed two pieces of interior trim that seem loose on my car as well. According to my internet research, the lock actuator problems are caused by cheap Chinese motors used in their production. There are plenty of stories of all 4 of them failing on a car in a 1-1/2 year time period. Well short of my expectations and incredibly disappointing in a luxury SUV with a $58K sticker price.
At this point, I am going to repair my car myself. I have no intention of returning to Steve Raymond (or any other GM dealership) unless OEM parts are my only option. Had to unsubscribe for all of the spam encouraging me to shop for a new Chevy as a result of my inquiry. At least I got a laugh.
#581 of 801 Re: '08 Tahoe- Rear door locks [mbrowning76]
Jul 19, 2012 (10:26 am)
I have a 2008 Tahoe, i am a stay at home mom so don't drive it everyday. My first door lock crapped out and was covered under the basic warranty. The next 2 went out ( at separate times) and were covered by the extended warranty. When the 3rd went out i asked the dealer to change out the actuator (i think that's what they said the problem was) on the final door. I told the service department that the likelihood that they used the same crap parts for all 4 door was very high and it was only a matter of weeks before #4 crapped out. "sorry, if it's not broke we don't fix it" It didn't matter that i had to schedule appointments for 3 separate incidents for the same issue and the inconvenience and the failure for of the vehicle to meet expectations. Of course 2 months later i was back, paying out of pocket for something i knew was going to break and ticked off that they didn't fix it when they had the chance, and off course the attitude i get when i bring this up. At least someone who posted on this page got apologies for their troubles, i didn't. All i got was attitude with the statement that vehicles get normal wear and tear issues and get fixed as they occur and there is no way for the dealer to predict when or if these issues will occur.
It could have been worse. I owned a 97 2-door tahoe for a number of years and the injectors on that jalopy blew every 9 months or so, sometimes one at a time, sometimes 3 or 4 together.
#582 of 801 Re: 2009 Suburban Door Lock Failure [zboater]
Jul 20, 2012 (5:07 am)
Update: car out of warranty - took into dealer and they took care of the issue and replaced at no charge and no questions asked. My dealer over the last 15 years has always done their best to do the right thing. We will see if/when the others go out and how those are handled. I agree that GM needs to do a re-design and re-call on this issue. Thanks to this forum and users for great insight.
#583 of 801 Re: Both rear doors not opening again [gmcustsvcsarah]
Jul 20, 2012 (6:17 pm)
How do I email you my VIN? I have these same problems?
#585 of 801 Once again my rear door wont lock
Jul 22, 2012 (6:59 pm)
I am so tired of having to worry about my 2006 suburban rear doors again. The other locks work just fine but this rear door and rear window will not lock. Is there some kind of recall? There should be, it seems that many of us are having this same issue. I cant keep spending hundreds "just to tell me what it is". How can you help?
#586 of 801 Same problem 2007 Tahoe
Jul 27, 2012 (9:15 am)
well, I have the same problem that everyone else is having and the jest of the 500+ messages here is that GM knows about the problem, yet is unwilling to make it easy on their customers to fix the problem. This after the American public funded the GM bailout. How do they repay us, by building crappy vehicles and not standing by them and sending much of their business to China. It sounds like the best solution for me is to fix my vehcile and go buy a Ford Expedition. Buy American, just not GM. I have purchased over 10 GM vechiles in the past, but no more....fool me once, shame on you.