Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Jul 15, 2012 (11:35 am)
Well I must say GM surprised the heck out of me. A few months back I too posted on this site about my door locks failing, and a crack in my dashboard on my 2008 Chevy Tahoe Hybrid. I was contacted by the Customer Support that answers your posts on here. I supplied the info they requested and they put me in touch with a district manager. He did explain that GM was not offering any assistance with the door locks, but they were interested in my dashboard. He arranged for me to have it inspected at my local dealership and said he would let me know what assistance, if any, GM would be willing to offer in a few days. To my surprise I got a call a few days later informing me that they will replace my dashboard and cover all the costs. They replaced my dashboard and I couldn't be happier. I do still think GM should do something about the locks, but at this time, and after covering my dashboard, I am willing to reach the lock myself. 300.00 dollars compared to probably several thousand is a good compromise to me. So I say be patient, and polite to these people and they might surprise you too. Thanks GM and your staff.
#570 of 801 Re: 2008 Yukon door lock issue AGAIN!!!! [nleonberger]
Jul 15, 2012 (6:15 pm)
my 2009 suburban that has been a nightmare from the beginning just had a door actuator quit. so now i have a $50000 car that you cant lock the doors, burns a quart of oil every 600-700 miles and has electrical problems that leave the car dead in the water if i use the bright lights. good work gm.
#571 of 801 '08 Tahoe- Rear door locks
Jul 16, 2012 (7:18 am)
I am also having problems with my rear door locks. The dealership wants to charge me just to see what the problems is...they should know the problem it they keep track of everyone that has mentioned this!! I love GM products but I don't think I should have to pay to have my doors looked at when this is a malfunction in the car.
Please let me know what step you have taken to resolve this problem?
#572 of 801 Re: Thank you GM. [ralph1172]
Jul 16, 2012 (7:29 am)
Thank you for taking the time to share these kind words! We're happy we were able to help, and I will be sure to pass your post along.
All the best,
GM Customer Service
#573 of 801 Re: 2008 Yukon door lock issue AGAIN!!!! [fastmike926]
Jul 16, 2012 (9:14 am)
I'm sorry that you are having so many difficulties with your Suburban. Have you been having these things looked into by your GM dealership? If so, we're happy to follow up on what's been done with them and see where we need to go from here. Please email us more information (your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership) and we'll get started.
GM Customer Service
#574 of 801 Re: '08 Tahoe- Rear door locks [kprice3]
Jul 16, 2012 (9:35 am)
Good afternoon kprice3,
I know that a diagnostic fee can be difficult, but this is where you dealership would need to start at. If we can look into this matter with you, however, we would be happy to see what we could do (although I cannot promise results up front). Please send the following information to us at socialmediagm.com:
Your name and Edmunds username
phone and address
the last 8 of your VIN and current mileage
the name of your involved dealership
All the best,
GM Customer Service
#575 of 801 Re: '08 Tahoe- Rear door locks [gmcustsvcsarah]
Jul 16, 2012 (4:37 pm)
This is a systemic issue. I have a 2009 Tahoe that three of my four door locks do not work. I make sure my doors are unlocked just in case something happens and my kids have to get out. What's the latest on this. Is GM going to do anything about this?
#576 of 801 Re: '08 Tahoe- Rear door locks [gmcustsvcsarah]
Jul 16, 2012 (6:03 pm)
No offense sarah but in the 9 months that i have been dealing with gm customer service to try to get my vehicle fixed the only thing you guys are good at is saying how sorry you are. gm cusomer service has never had any interest in fixing the lemon that you sold me. but they have tried sneaky underhanded tactics like calling me and leaving messages saying that if i dont respond my case is being closed and then never answering when i try to call and never returning messages. The electrical issues that i have cause the car to completely die if i use the bright lights at night leaving the car dead in the water. my biggest fear is that my family will be seriously injured or killed when the car dies at night in the middle of the road without lights. after explaining this to both mike and nathan who were assigned to my case they could only say they were sorry. when my familys life is in danger evrytime they ride in the car just a sorry is unacceptable.
#577 of 801 Suburban door lock and other failures
Jul 16, 2012 (7:29 pm)
I read on the internet of other GM owners experiencing multiple power door lock failures. Two of the door locks on my Suburban failed about 2 months ago, and today a third one has failed!
I am really disappointed in these multiple failures and my local service dealer tells me the lock repair will be rather expensive.
I've had more failures with this Suburban than usual including the "heated wipers", and now the stabilizer air pump and rear air shocks have also failed. Not to mention the intermittent radio and cluster failure that makes a loud "pop" on occasion and almost scares the wits out of everyone in the car! When this happens, many of my instrument cluster also fails, and my dealer can not find the problem but he quoted $4000 plus, to try and fix it by replacing the radio/GPS and other components! Those systems happen to be working OK at the present time!
In addition, when I was in Florida this spring the plastic horizontal passenger door trim warped and when my wife opened the door, it caught and bent the metal of the door! These trims have been replaced once already, and now I see the other three trims are warping too! This is just disgusting!
All in all, I am ashamed of owning this vehicle. I am wondering if anything can be done to correct these problems. After all, this is not an inexpensive vehicle since it has almost every option available. It is a 2008 Chevy Suburban I understand this car was made in Mexico! Maybe that has something to do with the failures, I don't know.
I am 70 yrs old and have owned 8 or 10 Suburbans and several dozen other GM SUV's, pickups and automobiles, because I operated an electrical contracting company for years. Now my son is operating the business and he buys GM also. My brother in law is retired from GM and I buy GM products to support him and his former company, but I am having second thoughts about my next vehicles.
Any help for this burb?
#578 of 801 Addressing Door Lock Concerns
Jul 17, 2012 (6:29 am)
mbrowning76 and 60yokid,
Our main avenue of evaluating these situations is to set up a Service Request with us, if you haven't done so already. Please send us an email at socialmediagm.com with the following information and my coworker Christina will guide you through the next steps: name/Edmunds username, your contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership, as well as a description of your concern (which I realize is posted here, but it can be difficult to link emails to posts at times).
GM Customer Service