Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Jun 22, 2012 (12:37 pm)
I have a 2009 chevy Tahoe that I am having a problem with the door lock button. The doors on the truck are no longer opening with the remote control or the driver control. We have to roll down our window to unlock the doors. I took the vehicle to the dealership only for them to tell me that the part would cost me $300.00 per door. From the dealership I found out that there was a recall for the 2007 that was having the same problems and issues but not the 2009 tahoes.
#561 of 801 Re: door issues [serg74us]
Jun 22, 2012 (3:20 pm)
If we can look into this further with you, please send us the following information at socialmediagm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
#562 of 801 Both rear doors not opening again
Jun 30, 2012 (8:33 am)
Had my 2 rear door actuators replaced on 5/4/12 on my 05 Tahoe ($900 out of pocket) and again they are not working. When is someone from GM going to step up to the plate on this issue? First this BS should be covered, I have a value guard plan that supposedly covers electrical but because it's sold with the lock it wasn't covered. Yeah right. And it's broke again < 2 months later.
#563 of 801 Re: Both rear doors not opening again [vinceseg]
Jun 30, 2012 (2:23 pm)
I'm sorry that the actuator replacement did not hold up. There is a replacement parts warranty in effect on these components that should cover parts and labor for 12 months/12,000 miles from the date/mileage of installment. If we can work with you and your dealership on this, please email us the last 8 digits of your VIN as well as a quick summary of the situation (my coworker Christina responds to inbound emails) and we'd be happy to assist.
GM Customer Service
#564 of 801 Re: Both rear doors not opening again [gmcustsvcsarah]
Jun 30, 2012 (2:48 pm)
Thanks for replying I sent you 2 emails, I forgot to add the VIN in the first one. Feel free to respond to me in private. But as you'll see in my novel I wrote my Chevy experience has been less than enjoyable. I'd appreciate your thoughts or comments and I provided my contact information.
#565 of 801 Re: Both rear doors not opening again [vinceseg]
Jun 30, 2012 (4:05 pm)
This is great news, Vince. Thanks for taking the time to get in touch with us - Christina will assist further, but she does not come in again until Monday morning. I will notify her, though, to keep an heads up for your emails.
GM Customer Service
#566 of 801 Re: Both rear doors not opening again [gmcustsvcsarah]
Jun 30, 2012 (4:27 pm)
I sent it to sarah_gracegmexpert.com I hope that's the right email.
#567 of 801 Both Rear Door Actuators Failed - 2008 Suburban
Jul 03, 2012 (5:54 am)
We have been having an issue with the left rear door lock on our 2008 Suburban LT2 and were coping with it, but now the right rear door lock is failing. While googling this issue, I came across this forum and found a disheartening 566 messages addressing the same issue with other 2008 Tahoes and Suburbans.
We bought this 2008 Suburban to replace our 2002 Suburban with 230K miles. My concern is that our youngest daughter may pop open either rear door and hop out into a dangerous situation – for example, a car pulling into the adjoining parking spot.
It appears that GM is well aware of this long-standing issue with failing door lock actuators. I believe GM should address this issue with my Suburban promptly and at no charge to me.
I have sent details of my vehicle (VIN, mileage) to two email addresses found in this long forum - socialmediagm.com and sarah_gracegmexpert.com. If these addresses are incorrect and someone else needs to be notified, please let me know.
Please advise how to proceed with rectifying this issue.
Thank you for your attention to this matter.
#568 of 801 Re: door lock actuators [gmcustsvcsarah]
Jul 15, 2012 (10:45 am)
When is GM going to take responsibility for the faulty door actuators? It is obviously a VERY well documented problem and all safety concerns have been sent to GM in multiple complaints. Does an accident have to occur and lawyers get involved before GM will take appropriate actions?
Just really confused why GM will not address this issue? I have owned Chevrolet vehicles since 1992 and I am really surprised at the refusal to correct an obvious defect.
Do you have any answers?.. At the very least GM should offer the parts for free and customers pay the dealer for labor. There are many different ways the issue could be handled, but to continually ignore the problem and leave loyal customers to fend for themselves will only cost GM more in the long run as we loyal customers begin to realize we have no support and cannot count on GM to stand behind their product when defects occur.
Jul 15, 2012 (11:35 am)
Well I must say GM surprised the heck out of me. A few months back I too posted on this site about my door locks failing, and a crack in my dashboard on my 2008 Chevy Tahoe Hybrid. I was contacted by the Customer Support that answers your posts on here. I supplied the info they requested and they put me in touch with a district manager. He did explain that GM was not offering any assistance with the door locks, but they were interested in my dashboard. He arranged for me to have it inspected at my local dealership and said he would let me know what assistance, if any, GM would be willing to offer in a few days. To my surprise I got a call a few days later informing me that they will replace my dashboard and cover all the costs. They replaced my dashboard and I couldn't be happier. I do still think GM should do something about the locks, but at this time, and after covering my dashboard, I am willing to reach the lock myself. 300.00 dollars compared to probably several thousand is a good compromise to me. So I say be patient, and polite to these people and they might surprise you too. Thanks GM and your staff.