Last post on Dec 05, 2013 at 8:57 AM
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Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
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Jun 14, 2012 (9:57 am)
I too have been having problems with my 2009 Chevy Tahoe. Its has 72k on it, but approximately 8k ago, one door stopped locking and unlocking all the time. Now, it is hit and miss which doors lock and unlock. It doesn't matter if I used the key fob or the button on the door. I too was quoted to replace the lock. Sure glad I didn't spend the money, because soon after, all started acting up. What recourse do I have here.... seems to be a prevalent issue. Thank you!
#542 of 801 Re: Lock problems [manson4497]
Jun 14, 2012 (12:15 pm)
If you would like for us to get a Service Request set up through our department, through which we will contact your dealership to explore any available options, please send the following information to socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership.
GM Customer Service
#543 of 801 Re: 2008 Yukon Door Actuator Repeated Problem [larrytoby]
Jun 14, 2012 (4:27 pm)
My Yukon is in the shop right now....this will be the second lock that has gone out. The first one was covered under the warranty. My warranty is expired. I have an extended warranty but I was told its not overed (of course). Extremely frustrated that this is a common problem yet GM doesn't put a recall out there to let people know that these issues can be fixed by them!
#544 of 801 Re: 2008 Tahoe Door Locks [gmcustsvc]
Jun 14, 2012 (7:06 pm)
I have had the same problem with three of my Tahoe's power door lock motors, and I have had to pay to replace two of them. One failed during the warranty period, so it was replaced at no charge. Will GM reimburse me for the other two?
#545 of 801 Re: Lock problems [gmcustsvcsarah]
Jun 15, 2012 (7:57 am)
I have completed this. please contact me asap. Thanks!
#546 of 801 08 Yukon Rear Door locks
Jun 15, 2012 (8:37 am)
Similar problem to many other writers - I replaced the actuator on the driver door when it failed (on my own dime), but now both of the rear doors are failing intermittently (more failure than not) and since there is no key way for the passenger doors it is difficult to lock and unlock.
Is there anything that can be done that won't cost a fortune?
#547 of 801 Re: 2008 Tahoe Door Locks [spacemonkey5]
Jun 15, 2012 (12:06 pm)
If both of the other door lock motors were replaced with your dealership, they have the paperwork you would need to get started for reimbursement there. Let us know how this goes!
GM Customer Service
#548 of 801 Re: 2008 Tahoe Door Locks [gmcustsvcsarah]
Jun 16, 2012 (8:10 pm)
"they have the paperwork you would need to get started for reimbursement there."
Translation: We (GM) could care less about your issues. We're passing the buck onto the local dealer and if they don't want to help you then we will jerk you around till you go away.
"Let us know how this goes!"
Translation: We want it to look like we care but in reality we couldn't give a rats a$$! If we truly cared about you (GM customer) we would recall these door locks, but alas, we do not!
Jun 16, 2012 (8:32 pm)
I read in one of your previous posts that "I'm sorry that you aren't satisfied with the result of the SR. When we evaluate a case for cost assistance, there are multiple factors we have to take into account." What are the "multiple factors"? Please humor us dumb consumers and tell us what these "multiple factors" are. When there is a OBVIOUS defective part from factory. What is there that can be "multiple factors"? You sold a defective product and you should replace said defective product free of charge to any and all consumers.
I'm willing to bet there are more unsatisfied consumers with this issue than not.
Come on Sara and Christina, you have got to be getting tired of running people through the ringer like this. I know it's your job to put out fires but your doing a miserable job. The irony is almost too much too bear!
#550 of 801 2008 Yukon door lock issue AGAIN!!!!
Jun 16, 2012 (9:52 pm)
This is the second lock that has gone out. The first one was covered under the warranty. My warranty is now expired. I have an extended warranty but I was told its not covered (of course). Extremely frustrated that this is a common problem yet GM doesn't put a recall out there to let people know that these issues can be fixed by them! My truck might have a lot of miles on it (9700) but that's expected for military folk who move quite often. In our case from 2008 to date we've moved fom NC to NY back to NC then back to NY an now in Cali. Not to mention the mileage from leisure trips! Bottom line the vehicle just 'turned' 4!