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Chevy Tahoe Door Lock Problem

751 messages,  Last post on May 19, 2013 at 10:02 PM

You are in the Chevrolet Suburban & Tahoe Forum.

What is this discussion about? Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV

Messages Page 47 of 75

#461 of 751 2008 Tahoe Actuators! by mjl0204

Apr 04, 2012 (2:01 pm)

I have long been a Supporter and Promoter for all things Chevrolet...however, this is about to stop unless someone from Chevy Contacts ME ASAP. I have owned 3 Chevy Tahoes consecutively since 1999 and at some point the door actuators have ALWAYS FAILED.
I now own a 2008 Tahoe LTZ and BOTH rear actuators have failed. I have a brand new baby, and while I was able to tolerate the inconvenience, frustration and embarrassment of reaching over the front seat to manually unlock the rear door, I have had it!!! It is a huge safety issue, a major pain in the a$$ and for almost $60K...a true shame.
I have literally spent over $1000 in Actuators in 10 years time...enough is enough. Chevy, if you dont fix this for me, I'm moving on. I refuse to empty my wallet yet again for something so very basic. This is not a threat, it is a promise...I am in the Retail Industry, I manage over 1500 associates, and I wouldn't EVER let an issue like this go unresolved in one of my stores to the point of alienating a customer for life. I will be waiting to hear from you...but I won't be waiting long (nor do I really think you'll do anything about it besides give me some long drawn out run around anyway).

#462 of 751 Re: 2008 Tahoe Actuators! [mjl0204] by gmcustsvcsarah

Apr 05, 2012 (5:22 am)

Replying to: mjl0204 (Apr 04, 2012 2:01 pm)
mjl0204,
 
I know that this issue is frustrating. If you haven't done so already, please get in contact with us via email, socialmediagm.com , with the following information: your name/Edmunds username, phone, address, the last 8 of your VIN and current mileage, and the name of your involved dealership. Please also include a note in the email that this is about door lock issues for your Tahoe. My coworker Christina, who answers inbound emails from Edmunds, will assist you from there.
 
Regards,
Sarah
GM Customer Service

#463 of 751 Re: Door Lock [johnb1975] by gmcustsvc

Apr 05, 2012 (6:01 am)

Replying to: johnb1975 (Apr 04, 2012 1:59 pm)
johnb1975,
Not at this time. Please let me know how things go at the dealer. Please feel free to email me directly.
Christina
GM Customer Service

#464 of 751 Still Waiting! by ndhousemover

Apr 05, 2012 (10:38 pm)

It has been 4 months since i first contacted GM about the door locks issue and still no resolution! You said Christina would be contacting me via email in post #418 and yet I have received no email, phone call or any other form of response. Is this how you treat your customers? Make them pay a diagnostics fee and then turn your back when it does turn out to be the actuators? You still have not responded to my original question as to why GM won't recall these actuators. To the rest of you frustrated GM customers...good luck! You will pay the diagnostics fee ($90) and find out that, yes the actuators are bad and pay the $300 per door to have them fixed. They may throw a "we'll give you $1,000 certificate towards your next NEW GM car purchase." Guess what? the dealer doesn't have to honor that certificate and even if they accept it they will tack on $1,000 in setup, destination, underbody sealer, etc. etc. etc. 4 MONTHS!!!

#465 of 751 Re: 2008 Tahoe Actuators! [mjl0204] by ndhousemover

Apr 05, 2012 (10:45 pm)

Replying to: mjl0204 (Apr 04, 2012 2:01 pm)
Good luck. I've been waiting 4 months for a response from them. Only repsonse I've received so far is a certificate towards a new GM vehicle. They truly don't get it!

#466 of 751 Re: Still Waiting! [ndhousemover] by gmcustsvc

Apr 06, 2012 (5:32 am)

Replying to: ndhousemover (Apr 05, 2012 10:38 pm)
ndhousemover,
What is your case number? Please feel free to email me directly. I apologize for your frustrations.
Christina
GM Customer Service

#467 of 751 Door lock actuator 2008 Tahoe LTZ 47k miles by tripl

Apr 07, 2012 (4:48 pm)

I have a fully loaded 2008 Tahoe LT Z and I am now down to one actuator working after having two of them fix while I still have my warranty and wouldn't you know my next one goes out right when I crossed 36,000 miles
I took it to the dealer and he told me that the other two doors are no longer under warranty so you can't fix them for less than $500 per door to top it off my door handle the driver side break so I can barely get into to my own $55000 vehicle. My kids have to let me in or I must leave the window down . I have owned Cadillac Escalade GMC Yukon and two Chevy Tahoe's I was a big fan of the tahoes until this started happening. I am now considering going to the new ford and would never ever said that previously. Where is the recall on the defective parts?

#468 of 751 Re: Still Waiting! [gmcustsvc] by ndhousemover

Apr 08, 2012 (9:21 am)

Replying to: gmcustsvc (Apr 06, 2012 5:32 am)
Case number is 71-1028201504. 2008 Yukon SLT. Rear driverside and passenger side door locks.

#469 of 751 Re: Door lock actuator 2008 Tahoe LTZ 47k miles [tripl] by gmcustsvcsarah

Apr 09, 2012 (6:28 am)

Replying to: tripl (Apr 07, 2012 4:48 pm)
Good morning tripl,
I'm sorry to read that you're experiencing the door lock issue as well. If you haven't already, please send us your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership to socialmediagm.com. My coworker Christina will assist you from there!
All the best,
Sarah
GM Customer Service

#470 of 751 Re: Still Waiting! [ndhousemover] by gmcustsvcsarah

Apr 09, 2012 (6:39 am)

Replying to: ndhousemover (Apr 08, 2012 9:21 am)
Good morning ndhousemover,
 
Thank you for posting your case number. At this point, the offer that your District Specialist made is the final offer we can make. I'm sorry that this wasn't a satisfactory resolution for you.
 
Best,
Sarah
GM Customer Service

Messages Page 47 of 75

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