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Chevy Tahoe Door Lock Problem

760 messages,  Last post on Jun 06, 2013 at 3:26 PM

You are in the Chevrolet Suburban & Tahoe Forum.

What is this discussion about? Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV

Messages Page 46 of 77

#445 of 760 Re: Chevy 2008 Tahoe Door lock actuator failure [srtahoeowner] by gmcustsvcsarah

Mar 19, 2012 (12:36 pm)

Replying to: srtahoeowner (Mar 17, 2012 4:03 am)
Hello srtahoeowner,
I'm sorry that you are also encountering this frustrating issue. If you haven't done so already, we would definitely like to get a Service Request set up for you. Please contact us via one of the email addresses in my profile with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership). My coworker Christina will advise you further.
 
Regards,
Sarah
GM Customer Service

#446 of 760 2008 GMC Yukon rear door lock stuck by matharris

Mar 25, 2012 (11:42 am)

I suspect an actuator problem as well - seems exactly like what everyone else is saying.
 
First - power locks stopped working in the rear passenger door. Had to manually lock/unlock. Then, the lock just stopped working. Stuck in locked position for about 90 days. Every once in a while, it would magically open for us, but that only happened maybe three times.
 
It's a 2008, with 60k miles on it.
 
Also - since I couldn't open the door, it started to fill up with rain water through the window seals. Sounded like a half-empty water jug. I went back there this morning, and was able to open the door by jiggling the interior door handle a lot.
 
Water drained out for 10 minutes. While it was draining, I used my key to force the door lock up. Now, the door will lock and unlock manually again.
 
I'm emailing socialmediagm.com now.

#447 of 760 Re: 2008 GMC Yukon rear door lock stuck [matharris] by gmcustsvcsarah

Mar 26, 2012 (7:19 am)

Replying to: matharris (Mar 25, 2012 11:42 am)
Good morning matharris,
 
Saw this at the end of your post: "I'm emailing socialmediagm.com now. "
 
My coworker Christina responds to inbound emails from the forum and should be back to you soon. If you don't hear back, please be sure to let me know.
 
Regards,
Sarah
GM Customer Service

#448 of 760 2008 GMC Yukon Denali Door Lock Actuators by lsimpson2

Mar 27, 2012 (7:11 am)

gmcustsvcsarah - Unfortunately I have the same problem. I have three of the four door lock actuators not working on my 2008 Yukon Denali. Very frustrating to have this kind of problem with a $60,000 vehicle. So far no help from GM except to tell me to take it to a dealer and pay for a service call and then they may consider offsetting some of the cost to replace them. The GM Customer Service response was that you cannot rely on information on Edmunds.com to be true because it is not a GM Website. Any help you can give me with a Service Request would be greatly appreciated.

#449 of 760 Re: 2008 GMC Yukon Denali Door Lock Actuators [lsimpson2] by gmcustsvcsarah

Mar 27, 2012 (7:51 am)

Replying to: lsimpson2 (Mar 27, 2012 7:11 am)
Good morning,
 
Did you have a Service Request set up when you called in (71-**********)? If not, send us an email at socialmediagm.com and we'll get that going.
 
Our first step is a diagnostic appointment, which I understand can be off putting. However, I do want to reaffirm with you that we are with GM, it's just that sometimes interdepartmental communication has its difficulties.
 
Sarah
GM Customer Service

#450 of 760 Re: Losing confidence [gmcustsvcsarah] by always82nd

Mar 28, 2012 (12:19 am)

Replying to: gmcustsvcsarah (Mar 14, 2012 5:56 am)
Sarah,
 
I sent an e-mail with all of the info on the 22nd of March but haven't heard anything. What is the normal response time? I would hope that Chevrolet could provide some sort of resolution to this problem before someone gets hurt or killed in a vehicle that they can't be extracted from in an emergency. Especially small children and infants in the back seat.
 
Thanks for helping in this matter.

#451 of 760 Re: Losing confidence [always82nd] by gmcustsvcsarah

Mar 28, 2012 (7:26 am)

Replying to: always82nd (Mar 28, 2012 12:19 am)
always82nd,
 
I checked with Christina and she said that she had just recently replied. I'm sorry for the delay in response time -- hopefully the process will move faster now.
 
Best,
Sarah
GM Customer Service

#452 of 760 2008 door lock issues by lrandall0497

Mar 29, 2012 (4:56 am)

Good morning,
I am experiencing the same door lock issues as everyone else. 3 of my door locks have went out now and it started around 62,000 after my certified warranty was up. Is there any way to get them replaced rather than paying almost $300/door from my dealer? I tried ti find where I could email the GM Customer Service from here but the profile says private for email. Please advise, thanks!

#453 of 760 Re: 2008 door lock issues [lrandall0497] by gmcustsvcsarah

Mar 29, 2012 (6:21 am)

Replying to: lrandall0497 (Mar 29, 2012 4:56 am)
I'm sorry about the confusion about the email address, Irandall0497. I think there's a glitch with my account.
 
In any case, you can contact us at socialmediagm.com.
 
Best,
Sarah
GM Customer Service

#454 of 760 Re: 2008 door lock issues [gmcustsvcsarah] by ccampb6

Apr 01, 2012 (9:28 am)

Replying to: gmcustsvcsarah (Mar 29, 2012 6:21 am)
Just throwing my information out there. I've already been down this path with GM on my 2008 Silverado Crew Cab. I bought this vehicle brand new just about the time GM was going into a nose dive due to the financial crisis at the end of 2008. I was looking at both a Tundra and a Silverado. After driving both it came down to my brand loyalty and I wanted to do my part to help keep GM out of the red as much as possible. This is the 6th Chevrolet I've purchased(89' GMC S15, 95' Camaro, 01' Camaro SS, 00' Camaro Z28, 05 Trailblazer, this 08' Silverado) and unfortunately, due to the handling of something that is obviously a HUGE problem for everyone that purchased an 08' truck/SUV, might very well be my last.
 
My door locks started going out around the 30k mark. First my passengers side front, then the driver side front, and finally both of the rear doors. I started my conversations with GM about getting the Door locks looked at about a year - year and a half ago. When I called to have them looked at, they informed me that due to the fact that I was at 37k miles, they would not be covered and I would need to pay $200 or so per door to have them replaced. I declined because I had already seem what they cost from gmpartsdirect on another forum. I requested that the case be escalated and asked if they would have an area representative contact me about the situation. A week or so went by before hearing from someone. They asked that I bring the vehicle in to have "diagnostics" run on the door locks and that I would need to cove the cost of those "diagnostic tests" - $75 or so. Really? REALLY? Having worked on vehicles for many years, I can assure you that simply depressing the lock and unlock button on either the key fob or switch on the door is MORE than enough of a diagnostic test to show whether or not they function correctly. At that point I gave up......if a company can't get it's head out of its own behind long enough to see that there is a HUGE WIDESPREAD issue with these, then I'm just not sure there is much hope.
 
So Sarah, that's my story. Would GM like to retain a long time customer? Or, would sticking your head in the sand and forcing customers to move along to the next car lot be preferable? Your call.

Messages Page 46 of 77

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