Ask the Car People.SM


Chevy Tahoe Door Lock Problem

753 messages,  Last post on May 21, 2013 at 7:00 PM

You are in the Chevrolet Suburban & Tahoe Forum.

What is this discussion about? Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV

Messages Page 40 of 76

#388 of 753 Re: Door Lock Failure-Joining the Ranks!!! [gmcustsvcsarah] by disappointedgm

Feb 02, 2012 (6:54 pm)

Replying to: gmcustsvcsarah (Jan 23, 2012 10:05 am)
gmcustsvcsarah
 
I too am having problems with my door locks in my 2006 Tahoe. I emailed GM customer service who told me to take my Tahoe to a Chevy dealer. I took my vehicle to a certified Chevy dealer on Monday and paid $110 for a diagnostic. The diagnostic revealed that the rear doors and hatch actuators needed to be replaced at the price of $1208. The GM rep then followed up with the dealership on Monday and advised me that they would help resolve the issue.
 
I then received a call from Chevy customer service today( Thursday) and was advised that per the district representative at GM that they would not fix the actuators although they know they are defective. They claim since I bought the vehicle used they do not have the service records from the previous owner. That of course is untrue because all GM needs to do is pull up the VIN # from my truck and obtain the records.
 
I am extremely disappointed in GM. It appears from the several forums that there are several unhappy GM owners. Since GM is aware that they put in defective parts they should recall them to be replaced. I will never buy another GM vehicle.
 
This problem also poses a serious hazard to anyone driving these vehicles. If the vehicle is in a wreck and the passengers are unable to escape and rescuers are unable to open the doors/hatch to assist the victims due to the doors being inoperable, it will result in GM having a huge lawsuit (s) on their hands, especially since they know the actuators are defective.
 
My service Request # 71-1033076167

#389 of 753 Door Lock Safety Issue, Tahoe, Yukon, Suburban by camydog

Feb 04, 2012 (10:50 am)

All involved,
 
If your door locks are supposed to lock when the vehicle is put into gear and they don't, this is a safety issue the NHTSA needs to know about. When you make your post on their web site, you have to address this as a safety issue for them, and GM, to notice.
 
Another place you can voice your opinion is in the media. This has been a wide-spread problem with the current body style Tahoe, Yukon and Suburban products. The media would be happy to exploit a known safety problem with a manufacturers vehicles. If GM has failed to respond decisively with the safety problem, the media will be able to help other consumers understand the problem with these GM vehicles, as well as steer them to alternate brands.
 
http://www.nhtsa.gov/ Use the link in the blue box on the top right side of the screen, 'Report a Vehicle or child seat defect.
 
Hope this helps resolve your issues.

#390 of 753 Door Lock, Rear A/C issues, and Check Engine Light 2006 Tahoe by aeldard

Feb 04, 2012 (7:46 pm)

I am seeking answers and ideas for my rear A/C. I get really cold air up front coming from the Driver and Passenger vents but all rear vents blow warm air. Is there a relay that has possibly gone bad?
 
Next...My rear hatch door lock has failed. It will not lock or unlock. No key hole for me to manually lock it. My kids ride in the 3rd row so this is a big safety concern for me. This seems to be really common. I noticed that GM may be helping with the cost of having this fixed. Over $300 for the actuator and $200 in labor at my chevy dealership. I too am in the service with a family so always forking out $500+ all the time to fix the door locks is not going to work. Sarah from GM keeps mentioning to email them. What is the email?
 
last....I have a check engine light that is on. It says there is a vapor leak somewhere. I have replace the Gas cap and this did not resolve. Instead of paying $100 to have Chevy dealer diagnose this problem, does anyone have any ideas what could be the issue? Emissions Sensor?
 
Thanks

#391 of 753 Re: 2007 Chevrolet Tahoe Door Lock Actuators Broken - TWICE [gmcustsvcsarah] by jamesthemann

Feb 05, 2012 (2:30 pm)

Replying to: gmcustsvcsarah (Jan 30, 2012 7:46 am)
I am having a similar problem with my 2008 Chevrolet Tahoe. The front passenger side lock does not fully lock ever. I just noticed this last week. The warranty timed out in October but the vehicle only has 34500 miles on it. I strongly feel that this should be covered under the warranty.

#392 of 753 Re: Door Lock Failure-Joining the Ranks!!! [disappointedgm] by gmcustsvcsarah

Feb 06, 2012 (7:19 am)

Replying to: disappointedgm (Feb 02, 2012 6:54 pm)
Good morning,
Thank you for posting your case number - I am going to look it over with my supervisor and will contact you via email by 4:30 EST this afternoon.
Regards,
Sarah
GM Customer Service

#393 of 753 Re: Door Lock, Rear A/C issues, and Check Engine Light 2006 Tahoe [aeldard] by gmcustsvcsarah

Feb 06, 2012 (9:07 am)

Replying to: aeldard (Feb 04, 2012 7:46 pm)
Good morning,
To get in touch with us, you can either use the email address located under my Edmunds profile or socialmediagm.com.
Regards,
Sarah
GM Customer Service

#394 of 753 Re: 2007 Chevrolet Tahoe Door Lock Actuators Broken - TWICE [jamesthemann] by gmcustsvcsarah

Feb 06, 2012 (9:09 am)

Replying to: jamesthemann (Feb 05, 2012 2:30 pm)
Good morning,
You are certainly invited to get in touch with us via email for us to start looking into this with you. Please include your name, the last 8 digits of your VIN and current mileage, and the name of your preferred dealership.
Regards,
Sarah
GM Customer Service

#395 of 753 2009 Tahoe lock issue by palmour

Feb 06, 2012 (10:41 am)

I sent the requested info to socialmediagm.com was that the correct address?

#396 of 753 Re: 2009 Tahoe lock issue [palmour] by gmcustsvcsarah

Feb 06, 2012 (12:11 pm)

Replying to: palmour (Feb 06, 2012 10:41 am)
Correct! My coworker Christina will respond from there.
Sarah
GM Customer Service

#397 of 753 2009 Tahoe front passenger lock by lawoman70363

Feb 08, 2012 (8:10 pm)

Hi,
 
I'm having the same issue as everyone else here, and my warranty has expired. I brought my vehicle in this morning for another issue and asked them about the door lock. The service rep. told me that they knew that it was a problem, but would try to work out a deal where they only charge me for labor. Why should I have to pay for labor to fix a part that they knew was defective when they sold me this very expensive vehicle? If you could provide any help it would be appreciated.
 
Thanks

Messages Page 40 of 76

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement