Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
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#375 of 801 Door Lock Issue - Chevrolet - Suburban
Jan 26, 2012 (11:34 am)
Purchased From Davidson Gebhardt, Loveleand, CO
3 Locks fixed under warranty at 33,367 miles on 8/26/10 by Big Wyoming, Casper, WY
Remaining lock (Front DS) stopped working shortly out of warranty.
Found this forum about a year ago before going to the dealer to get it fixed. Too expensive to get it fixed when it seems to be a systemic problem that should be fixed by recall.
#376 of 801 Re: 2009 GMC Tahoe Door Lock Issues [caliavdude]
Jan 26, 2012 (5:34 pm)
Thank you for taking your time to explain your concerns and frustrations. Can you please email me with your complete contact information, VIN, current mileage, and involved dealer/ dealer you would like to work with? I would like to look into this for you. I look forward to your email.
GM Customer Service
#377 of 801 Re: 2008 Chevy Tahoe Doo Locks Problem [palmour]
Jan 26, 2012 (5:48 pm)
Thank you for taking the time to post your concerns. Can you please email me your complete contact information including mailing address, VIN, current mileage, and involved dealer/or dealer you would like to work with? I would like to set up a Service Request number for you with General Motors. I look forward to your email. Please feel free to pass this information along to anyone else experiencing these concerns so I can look into their situations as well.
GM Customer Service
#378 of 801 Re: 2008 Chevy Tahoe Doo Locks Problem [gmcustsvc]
Jan 27, 2012 (8:01 pm)
Hello, I have the same problem with my 08 Tahoe. At present I have only one door lock working. The car is out of warranty. Has there been any recall on this matter? What are my options on getting this problem fixed?
My Edmonds screen name is chuhs.
I too switched from Ford to Chevy, but will be switching back to Ford if I can't get satisfaction on this matter.
#380 of 801 2007 Chevrolet Tahoe Door Lock Actuators Broken - TWICE
Jan 28, 2012 (9:30 am)
I joined the forum just to chime in about my 2007 Chevy Tahoe. I've replaced all four door lock actuators at Champion Chevrolet in Reno for a cost of over $1000 two years ago, only to have three of them fail again within a year. I am *NOT* paying another $750 to replace them again only to have them fail again so I've been driving around with no automatic door locks and WAITING to sue Chevrolet if my car gets stolen. I would not recommend spending a penny to repair this problem until the DESIGN FLAW with the door actuators is found and fixed. I have a 2003 Chevrolet Suburban with over 200,000 miles on it and have never had a single problem with the door locks -- this is a DESIGN FLAW that was introduced in later model Chevrolet's. I am very angry about this issue and want both my money back for the initial repair and to have the broken locks repairs at no charge.
#381 of 801 2009 GMC Yukon door lock actuators broken
Jan 28, 2012 (6:06 pm)
Add another Yukon to the list. My two front door lock actuators need replacing on a 2009 Yukon with 45k miles. The problem started at 38k miles but of course I was told I'd have to pay since I was out of warranty. I love my Yukon but this ridiculous. I guess since I own it and GM has my money I'm no longer important. I'm in the market for a new car for my wife but if I can't get this issue resolved at no cost as it should be I'll be selling the Yukon and getting 2 non-GM cars.
#382 of 801 Re: 2007 Chevrolet Tahoe Door Lock Actuators Broken - TWICE [terryo4]
Jan 30, 2012 (6:46 am)
Terry04 and monacja,
Have you already sent us an email to get a Service Request open with General Motors? Please do so at the email provided under my username (will be forwarded to our database), and include the following information: your name/Edmunds Username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
Jan 31, 2012 (6:18 pm)
After contacting gmcustsvcsarah and emailing her my information i was contacted by the "district agent" who would be handling my claim. After 3 weeks of back and forth calls his response was that I take it to my dealer and have them do a diagnostics check ($90) on it. Our dealer is 3-4 weeks waiting to get in. I asked if GM would cover this, he said no. I asked if I spend the $90 and they find that they are defective if GM would cover it, he said no. I then asked if they find them defective how much would GM cover of the ($600, 2 doors $300 each) cost. He said maybe 50%. Huh!? The parts are $135. If I buy both actuators and put them in it's $270. If I take it to the GM dealer it'll cost $90 for diag., $270 for parts, $330 for labor. Over $300 for them to "Take Care" of me. Thanks for nothing GM! I'll fix this problem myself and i will never, NEVER buy another GM product again. If this is how you stand behind your product i want no part of it. Pathetic. Good luck to the rest of you. Hopefully they treat you better than me. Buying a Ford and hoping GM dies like they should have and eventually will with this kind of service.
Jan 31, 2012 (6:29 pm)
To gmcustsvcsarah and the rest of the people on here.
The "district agent" said that he had never heard of this issue and that it must not be very common otherwise GM would deal with it in a fast and serious manner. I told him to google 2008 Yukon door lock actuator and see what he finds. He deflected and said that you can't go by these forums. If you can't go by these forums what the H3LL is gmcustsvcsarah doing on here? Answer me this GM customer service. Answer on here, this forum why GM doesn't do more to fix this issue and I will stop bad mouthing you on here, on other forums, and to anyone who will listen. Answer it reasonably and i'm done.