Last post on Dec 05, 2013 at 8:57 AM
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#362 of 801 2008 Chevy Suburban LZT Door lock fail
Jan 10, 2012 (11:03 am)
At about 38,000 mile my suburban's driver door lock began to fail. I took it in to the dealer and discovered it was a $250 + repair. Shortly after that the drivers side passenger door began to fail and now all 4 doors are failing. So I am looking at about $1000.00 to repair all doors and it only has 42,000 miles on it. I am very disapointed in the craftsmanship of my suburban. I had previosly owned 2 dodges, a 2003 2500 quad cab 4x4 and a 2004 Duragno. Both were purchased new and neither one of them had the problems this suburban has had. I a really sad that chevy is aware of the actuator issue and has failed to recall the problem.
#363 of 801 Re: 2008 Chevy Suburban LZT Door lock fail [awilson76]
Jan 10, 2012 (11:32 am)
We would like to get a Service Request established for you through Customer Service to evaluate what options may be available for you. Please send us an email with more information, including your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
#365 of 801 Re: 2008 Chevy Suburban LZT Door lock fail [gmcustsvcsarah]
Jan 15, 2012 (12:42 pm)
This seems to be a major epidemic with Chevy's door lock actuators... I bought a 2009 Tahoe and we love our truck. Like the commercial Chevy runs deep in our family. We have bought a 2006 Trailblazer, 2009 Malibu, and my wife's baby the Tahoe. We're very disappointed with Chevy lately, how does two actuators go bad the same time. I know parts are supposed to be replaced on vehicles but two actuators... That seems fishy to me. It seems that Chevy knows about this problem and are not attempting to fix it. I'm a Soldier and I live on a fix income and I earn my money with a lot of sweat like most Americans. I will pay to get my truck fix, but this is the last time I buy Chevy.
#366 of 801 2008 Tahoe Door Lock Actuator problem
Jan 15, 2012 (3:23 pm)
I just I will join the thousand of other bloggers to say I have all 4 door lock actuators broken. They went out one at a time over a 4 month period of time. I drive 250 highway miles a day so I am out of warranty log before the problems started. I have no intentions of going to the dealership to spend $100 on dianostic only to be quoted $1000+ to fix a problem with the same defective Chinese motors. I current have 4 Chevy in my household but have lost confidence in the quality of this company and the fact that they refuse to fix a defective part with a recall.
I found a company called GruvenParts.com who have sucessfully replaced the cheap chinese actuator motors with USA motors and fixed the problem. I think I will send my dfective GM actuators with defective chinese motor to this company to fix.
#367 of 801 Re: 2008 Yukon Denali Lock issue [dpernell]
Jan 16, 2012 (9:50 am)
Just wanted to update regarding the below case. I received a call from District Specialist Kristen on Thursday, 1/12/12. I received an unsatisfactory resolution call on this afternoon with the same offer from GM as before, a 50/50 split on repair cost which I find to be unsatisfactory due to the issue being wide spread and known to GM. Unfortunately this has fractured my relationship with GM and it is highly unlikely I would purchase or recommend a GM vehicle in the future. Hope everyone has better luck than me. Have a fantastic day! (interesting note - I was told they (GM and the dealer I purchased from) may have provided more assistance if I had more maintenance performed at the dealer. Strange? Most of the maintance services offered by my dealer are 2-3x higher than my local repair/maintenace facilties so that means I still would have paid for it ( the lock repair) anyway. Gotta love GM and the screwed up thinking and management!) P.S. I am loving the new MKZ concept from Lincoln! Looks like I may be going back to Ford!!!
#368 of 801 Re: 2008 Yukon Denali Lock issue [dpernell]
Jan 16, 2012 (10:31 am)
Would you please post or email your case number? We want to follow up on this to make sure that everything was handled appropriately.
GM Customer Service
#369 of 801 Door Lock Failure-Joining the Ranks!!!
Jan 21, 2012 (12:01 pm)
I googled 2008 Chevy Door Lock Problems and landed here. Surprised to find this to be a manufacturer component failure, thought I was special ; )
I purchased my 2008 Tahoe new, in September 2008. All four of my door locks have now failed. Started with the front passenger door about three months ago and progressed one by one. This is my first Chevy vehicle, owned nothing but Fords prior to this purchase.
Have any of you had success in obtaining no cost repairs to your vehicle which is out of the warranty period? I don't understand why Chevrolet would continue to use defective parts which are know to fail?
#370 of 801 2009 GMC Tahoe Door Lock Issues
Jan 21, 2012 (7:51 pm)
Well I guess you can add my Tahoe LTZ to the list. It started out with my passenger side door lock then within a week the back driver side door went out. Now it's been almost 4 weeks and the other 2 door locks have gone out. Like others out there with this same problem I too have been loyal to GMC, Chevy and Cadillac, but it's getting real hard to stay loyal.
I spoke with my local dealer and they told me there was nothing they could do to help with the cost to replace all 4 units. I expect to have to pay for routine maintenance on my vehicles but $1,000 to have my door actuators replaced on a vehicle that's only 3 years old and 50,000 highway miles.
The bad part is this additional cost is now my responsibility because the manufactor, GMC, made the decision to install CHEAP China made parts on an American made vehicle in order to save a couple dollars. I'm sure everyone else with this problem would agreed to have paid a little more when we purchased the vehicle in the beginning to have quality parts installed.
I can't believe there as not been a recall on this problem.
#371 of 801 Re: 2008 Chevy Suburban LZT Door lock fail [gcornavaca]
Jan 23, 2012 (8:16 am)
Thank you for your service in our military, gcornavaca.
We are trying to address this problem through Customer Service, but to do so we need to set up Service Requests for those experiencing this concern. If you would like to pursue this, please send us an email with more information (your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership) and we'll move forward from there.
GM Customer Service