Last post on Dec 05, 2013 at 8:57 AM
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Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
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#329 of 801 Re: 2008 Chev. Suburban door locks [gmcustsvcsarah]
Dec 07, 2011 (6:57 pm)
I have a 2008 Tahoe Hybrid (90,000 miles and off course out of warranty), and I have the same issue. Passenger door lock is not going up or down with remote. only works manually. My dealership is Mauer Chevrolet in Inver Grove Heights, MN.
What do I need to do to get that repair covered or at least highly subsidised, without having to pay those crazy prices since we know it is a defective product associated with the 2008 models.
#330 of 801 Re: Door locks [billythekidd88]
Dec 08, 2011 (4:55 am)
I had (have) the same problem. Bought the LTZ new in early 09 and had to take it in a few months later one for the passenger rear side door lock. At the time they said they were having a lot off issues with the door locks.
About a year ago the other side went out - just trying to find the time to take the stupid thing in. Also VERY dissatisfied with the quality of the paint.
#331 of 801 Re: 2008 Chev. Suburban door locks [08tahoemn]
Dec 08, 2011 (5:58 am)
08tahoemn, islandchic, and Ndhousemover,
We can set up a Customer Assistance case for you, if you wish. Please email us more information, including your name and contact information, user name, last 8 digits of your VIN and current mileage, involved or preferred dealership, and a description of any times you've been in to the dealership for this concern.
GM Customer Service
#332 of 801 Re: 2008 Chev. Suburban door locks [gmcustsvcsarah]
Dec 08, 2011 (10:07 am)
I am not sure how this was closed as there was no contact. That said, the closest dealership is Bical Chevrolet of Valley Stream, NY. The case number is 71-986470078.
#333 of 801 Power Lock Failure
Dec 09, 2011 (10:00 am)
I have a 2008 Chevy Tahoe and all four power locks have suddenly failed and the dealership here in Vermont, Hand Motors, wants to replace all four door actuators for $900. This seems outrageous for what seems to be a common problem. Is there any type of compensation for this cost?
#334 of 801 Re: Power Lock Failure [alexandrar]
Dec 11, 2011 (11:32 am)
GM customer service is not taking care of their customer at all. i would like to see some help from GM, GM Should take this matter seriously. i don't think they get it. GM is stepping back from their responsiblity, leaving us own our own.
i have contacted gm several time. after spending 400 bucks they denied the case. said it's out of warranty. we we already know that i have 08 chevy tahoe LTZ. it cost 370 to fix 1 side. i have spent more than that my locks are still broken.
GM is only responding to the email making other people feel good that they do respond to email. in reality they just want to call gm so they can embarress us by telling us, sorry your warranty is over. that's a shame for such big manufacture not taking care of their vehicle owner.
To my knowledge this is a big secrutity risk they are putting by driving our trucks with faulty locks. we can fall out of it especially kids. right now we are extra extra careful from kids 5year and 3 years.
GM IS NOT STEPPING FORWARD TO TAKE ISSUE TO CONSIDER AS SAFETY ISSUE. THAT'S UNBELIEVABLE WOW.
gm employees who are responding to us they are just fooling us around and making us embarress by calling them direct. they going to make you go through taking our trucks to dealership, where you would roughly charge $100 to evaluate the casue of it. even though, they know what's wrong with it. then they tell you sorry you are not covered. SORRY YOU LOST 100BUCKS.........
what is the purpose of evaluation. when you know what cause this to fail. it's faulty door lock actuator that installed during production. you don't have to be rocket secientist to figure this out that is faulty parts that cause this to fail.
we are not the only one who are facing this issue. they hundreds and thousand of us.
well if anyone have any sucess with gm. meaning they stepped forward and start taking care of their of customers. please let us know.
#335 of 801 Re: 09 Tahoe LTZ Door Lock Problems [gmcustsvc]
Dec 12, 2011 (8:21 am)
I just purchased a 2009 LTZ 4x4 Tahoe on Tuesday 12/6/2011 and over the weekend noticed my rear passenger door lock is not working at all. I to have young children and this makes things very difficult. I purchased the vehicle with approx 35,700 miles on it. I wanted this particular model and to purchase it out of town and now have approx 36,500 miles making it just outside of warranty. From reading numerous post, I see this is very common and I am likely to have the rest of the locks go out as well, soon too. I did notice a TSB was generated for this problem, but still no recall.
A local dealer said since I am over 36,000 and I will have to pay. She quoted me $265 for the repair. There has got to be something GM can do. I have been a GM owner for quite some time now. 2002 Corvette and 2006 Yukon XL. And now I have a $40,000 Tahoe I cant even operate the lock(s) on.
#336 of 801 Re: Power Lock Failure [alexandrar]
Dec 12, 2011 (9:47 am)
Alexandrar and mfortmay,
If you were interested in a Customer Assistance case, where we would investigate your situation, please send us an email with more information, including your name and contact information, your involved dealership and an account of your visits there for this concern (if applicable), and the last 8 digits of your VIN and current mileage.
These cases are evaluated on a case-by-case basis, but we would investigate your situations further.
GM Customer Service
#337 of 801 2008 Chevy Tahoe Power Lock Failure
Dec 12, 2011 (10:36 am)
It appears I am having the same issue as many on this forum. Although frustrated for many of the same reasons as those on this forum have already expressed, I would like to know how I can contact “Sarah – GM Customer Service”? Does Sarah have an email address or some other contact information? I stumbled across this forum after searching for my problem on the internet. Thanks, Kapusta1
#338 of 801 Re: 2008 Chevy Tahoe Power Lock Failure [kapusta1]
Dec 12, 2011 (12:22 pm)
Please use the email available on my profile here on Edmunds. Some information to please include: your name and contact information (phone and address), description of your vehicle concern, the last 8 digits of your VIN and current mileage, the name of your involved dealership and a description of any times you've visited there for this concern.
Thank you for being willing to work with us.
GM Customer Service