Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
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Nov 22, 2011 (7:06 pm)
Add me on this list,
My 09 Suburban LTZ is having the same problem as the rest of the people on this forum, the mechanism wont lock or unlock the door. At 40,000 miles the driver rear went out, at 45,000 miles the passenger rear went out. I'm at 73,000 miles now. My wife drove to the dealer awhile ago just to walk out quite disappointed after they quoted her $500+. Its ridiculous to pay over $50,000 for a vehicle and then have to pay to fix door locks within 2-3 years, I am willing to pay for quality, but I thought I already paid for that when I bought it. The funny thing is I own a 1998 C1500 with 175,000 miles and never had no issues what so ever with the door locks.
09 Suburban LTZ, purchased in March 2009
Purchased from: Henna Chevrolet in Aiken SC
Serviced at Master Chevrolet in Aiken SC (they bought/assumed Henna)
Vin: 1GNFC36 YX9R200514
The other interesting thing is I am in Baghdad right now, and we have a ton (1000+ I am guessing in Iraq) of Suburbans here for Personnel Security Detail (PSD team) and I would say conservatively that half of them have at least 1 door that no longer works. I am responsible for 9 suburbans and 6 have locks that dont work, all of them have less than 30k miles on them. Neither rear door works on my personal one and the driver door has started acting up as well and it only has 23k miles on it. Maybe I should gather up all those vins and add them to the list as well? But there isnt a chevy dealer here anymore... lol we had a totaled one that I was going to grab the parts from to take home, but the door locks didnt work...
But seriously, this is obviously a faulty part that should be recalled/replaced on all vehicles as it appears it is just a matter of time, so maybe we should all just wait.
#305 of 801 Re: Door locks [billythekidd88]
Nov 23, 2011 (3:45 pm)
Same thing with me
"You can pay $96 for the dealer to evaluate your vehicle. Then we can go from there."
Um... no thanks... WE ALL know what is wrong with our cars. We don't need to pay $96 to have someone tell us that. Then pay $300 per door to fix it. What we need is for GM to step up to the plate and do what is right... stand behind their product... If it weren't for the taxpayer money they wouldn't have a product to sell... WHAT A CROCK!!!
Recall recall recall recall
#306 of 801 Re: Door locks [billythekidd88]
Nov 25, 2011 (8:12 am)
We'd like to get a case set up for you - please email us your name/username and contact information.
GM Customer Service
#307 of 801 Re: Door locks [gmcustsvcsarah]
Nov 25, 2011 (1:22 pm)
Thx but I took the car to a different Chev dealership and he immediately covered the problem and replaced the door locks on the rear doors at no cost.
#308 of 801 Re: Door locks [djenner]
by Stever@Edmunds HOST
Nov 25, 2011 (2:55 pm)
Didn't even charge a "diagnostic" fee?
That's good to hear.
#309 of 801 Re: door locks [gmcustsvc]
Nov 25, 2011 (3:31 pm)
I am having the same problem also. I have a 2007 GMC Yukon. The back door went out about a year ago and now the driver side door acts up intermintently. The last eight of my VIN are 7J303585. What are the options to get this corrected as I am ouy of warranty. Thanks.
Nov 26, 2011 (5:05 am)
Thanks for posting, Cal24,
We would like to set up a Customer Assistance case with you. Please email us with your name/user name, contact information (phone and address), the last 8 of your VIN again (just so we have it all in one place when we go to set up the case), and the name of your involved dealership.
Looking forward to working with you,
GM Customer Service
#311 of 801 Re: door locks [gmcustsvc]
Nov 26, 2011 (2:37 pm)
Hi, It sure seems like there are two problems here, first the door locks are obviously a problem and second, some GM dealers ( our local one included ) are a joke. Perhaps they have forgotten that good customer service leads to repeat business.
The power locks on our 2008 Suburban LTZ's rear passinger door will not work.
The sad thing is that the dealer ( OBX Chevy in Kitty Hawk NC ) said they'd fix it when we bought the used truck from them almost two years ago. We dropped the truck off several times and they attended to some things on our punch list but never completed it.
I tried to have them call me when the part came in to avoid the 70 mile one way trip. They never called.
I made it a point to call the dealer at least once a month and was always greated with a big ole "Hi Buddy how are you?" followed by the statement that the guy who was handling the issue was right here and he will call me back in a minute. Of course the call never came.
After several months I gave up. They never fixed the doors, never completed the work promised and never provided the DVD system headphones that were missing when we bought the truck. This is our forth Suburban, we have never had such poor service.
Now after finding this article and the response from GM Customer Service I am hoping to get the doors fixed and issues resolved the way the should have been handled the first time.
Please let me know if you can help.
Nov 27, 2011 (9:39 am)
Good afternoon, Bob,
We would be very willing to assist in working with the dealership towards getting this concern resolved. Please email us more information, including your name/user name, contact information, and the last 8 digits of your VIN.
GM Customer Service
#313 of 801 Second Door Lock Actuator to go out on 2008 Tahoe
Dec 02, 2011 (9:55 am)
I am having the same issue. We bought the car right at 40K used but made a hefty price for the LTZ package. Our first lock went out on the passenger rear side and the dealer near our home where we are having the car serviced rushed to fix free of charge and also fixed chrome pulling away from car on rear driver side exterior door. Now at 55K the rear passenger side door lock actuator is out and they called with a $350 quote + labor. I have asked them to waive this fee since they did it the first time and it is a know issue with Tahoes. I am waiting to hear back, but would encourage the GM and dealer to see me as a long time customer. Tahoe today with one baby and another on the way, potential Suburban in future, etc. and do the right thing. I guess I am put off that I had to ask for the waiver. One hour later and no call back. Keep you posted on the outcome. Surely an off site mechanic can fix it for less the $350? It is a huge safest issue too. Daughter screams because I cannot unlock the door, but I am manually locking it so no one hopes in with us or she opens while driving. So I have to crawl across the back seat to unlock. What a pain.