Last post on May 11, 2013 at 12:37 PM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
#212 of 748 Chevy Tahoe Door Lock Problems
Sep 25, 2011 (2:41 pm)
I also have a 2007 Chevy Tahoe with 78,000 miles and my front passenger door will not lock. I can use the key fob to lock it or even manually lock it and all doors will lock except for the front passenger door. The lock will go down, but not lock. When I set the security system, the passenger door still remains unlocked. What could this be? It obviously isnt a fuse or the door lock wouldn't go up and down. Any ideas?
#213 of 748 Re: Chevy Tahoe Door Lock Problems [eadams3]
Sep 26, 2011 (9:01 am)
Could you please email us your VIN? We would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Caron, GM Customer Service
#214 of 748 08 Suburban with Door Lock Problem
Sep 26, 2011 (2:35 pm)
My Suburban's power door locks went out about a year ago (one at a time over the course of a few months.) My vehicle was still under warranty at the time so I went to the dealership expecting to get it fixed. They told me that this (very common) issue was not covered under my warranty and it would cost $175 per door just to look. This is just crazy. I paid $55,000 for my beloved Suburban and should not be paying out of pocket for this issue. I agree there should be some sort of recall.
Since then my life driving my suburban has been a nightmare and my neighbors are getting really irritated. Since hitting the lock button engages the alarm but doesn't actually lock the door, we are forever tripping the alarm thinking it was unlocked. Additionally, I have 3 girls in car seats and none of them can lock or unlock the doors. So every time we go somewhere, I have to make a trip out to the car first, use my key in the only door that has a key hole to get in, then climb through the suburban to unlock the doors. Once my girls are in there seats, I have to climb back through and lock them. When I stop anywhere I have to do it all over. . .and over. . .and over. It's unnerving after shopping to leave my twin two year old in their stroller in the parking lot with their 5 yr old sister standing guard while I perform my unlocking ritual.
This is really ridiculous and it really is getting old. I found this forum and am mildly hopeful
that chevy will display integrity and take care of this issue. I would be estatic. Please tell me what I need to do!! Thank you!!
Sep 26, 2011 (7:16 pm)
I wrote in this forum, about my problem with 2 of the actuators going in my suburban, approximately 6 months ago and never received any comment from the gm reps, however doesn't it seem strange to anyone that there are at least a hundred or more documentations on this forum alone and we still have gm reps NOT acknowledging the problem but rather they will look into it , as if all of these people have colluded and are lying for some bizarre thrill. It is this same arrogance that has led to GM to having lost confidence with the buying public and will continue to erode until they accept responsibilty and issue a recall, which is long overdue. My children are now 12 and 16 and have grown up knowing the issue with the locks and how they have had to be cautious, unfortunately it looks like it will take a serious injury of someones child before they will be spurred or forced to take action. This is a pathetic demonstration of inaction by a large company which thinks they can stonewall their consumers until this batch of vehicles are consigned to the junk heap.
#216 of 748 Re: locks on subs and tahoes [coyotehowitzer]
Sep 26, 2011 (8:04 pm)
Great. . . There goes my glimmer of hope. Thank you for your input. Now I know not to sit around and wait for to long. Can you tell me how much it cost to replace yours per door? Thank you!
#217 of 748 Re: 2008 Chev. Suburban door locks [gmcustsvc]
Sep 27, 2011 (1:18 pm)
Sorry for the late response, I have been travelling. Unfortunatley I was not given a case number since the representative at GM told me that my suburban was no longer under warranty after I gave my VIN and that there was nothing further that they could do.
#218 of 748 Me too! '08 Suburban door lock actuators failed
Sep 28, 2011 (12:39 pm)
I'm adding my 2-cents worth here... There is clearly a problem with the quality of the door lock actuators GM has used in this model series. A simple google search will find 4 different GM truck-specific forums that are wall papered with posts from really aggravated GM customers regarding this door lock actuator problem. I have personally read more than 250 separate posts that all say the same thing, essentially: If this is not considered a warrantable defect, what is? Many go on to say that they've been loyal GM customers for years but won't buy another GM because of their failure to act on such a clear case of faulty product. There are now 218 posts in this string and if that isn't enough bad publicity on such a well followed site such as Edmunds, go read what's being said about GM customer support on the GM truck-specific forums.
It's interesting that my '92 Suburban that I've owned since new and now with 320K miles has never had a door lock actuator failure but on this 3yr old model, I've already had one replaced by dealer shortly after sale, and I've replaced the other 3, since it's "beyond warranty", as well as replacing again the first one that failed and was replaced by dealer. I don't see how product failures of this type can be either neglected or considered not warrantable by a supposedly quality and customer-oriented company.
It's also interesting that the dealer price for these actuators has more than doubled since the reports of frequent failure first started appearing in forums a few years ago. What's that all about? The parts are identical, made in the same foreign country, and now they're twice the price since GM is selling so many? That's just plain thievery and a real slap in the face to your customers. There is no way that the direct cost of these actuator assemblies could be more than $20 and GM is charging nearly 7 times that cost. Shame on GM!
This is a Really bad show GM. If you want more and more customers that will never buy another GM product, continue to keep up the dismal response to these clear examples of poor product quality.
Another lost GM customer of more than 40yrs
#219 of 748 Re: 2008 Tahoe Door Locks/Electrical Issue [mikehouston]
Sep 28, 2011 (1:19 pm)
Thanks to the GM reps on this forum and the fine folks at Knapp Chevrolet my issue with the locks have been resolved. They ended up having to replace all four.
#220 of 748 Post #173...2008 Yukon Denali Door Locks
Sep 28, 2011 (1:24 pm)
As a followup for everyone to read, I was very encouraged by the initial response I got from GM Customer Service. They responded almost immediately to my post and although it took several phone calls we finally talked. There has been no resolution as of yet but was contacted by a district customer service rep that told me they had escalated my case and to expect a followup call this week. Would be interested to hear if anyone else has had a satisfactory or not so satisfactory resolution to this ongoing problem?
#221 of 748 Re: Mine too! [tryan923]
Sep 29, 2011 (8:08 am)
I apologize for the problems you are experiencing with your vehicle. By chance, have you spoken with GM Customer Assistance? Please keep us posted when the issue has been taken care of.
Caron, GM Customer Service