Last post on Dec 05, 2013 at 8:57 AM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Tahoe, GMC Yukon, Chevrolet Tahoe Hybrid, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#143 of 801 2008 GMC power door lock problem
Aug 06, 2011 (9:56 am)
I have 2 GM products and the company I own has 4.
My 2008 Yukon has three power door lock actuators out and the dealer told me that they have replaced hundreds and that since I was out of warranty (39000miles) I would have to pay.
The most insulting part was calling GM help line and they had never heard of any problems with the power door lock actuator!
The best part is the company I own took delivery of a 2011 Equinox Tuesday 08/02/2011
but I will not pick up the other two GM cars we wanted.
After 30 years of GM products I will switch to Ford.
It is sad that GM would have a clear problem with these parts and not step up and take care of this without making their customers spend time asking for help.
Remember Ford did not need a tax payer bailout , maybe this is why.
#144 of 801 Re: 2008 GMC power door lock problem [gmbuyer]
Aug 08, 2011 (12:06 pm)
I apologize for the problems you are experienced. Did you have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Caron, GM Customer Service
#145 of 801 Update - 2008 Escalade
Aug 08, 2011 (1:49 pm)
An update to my message on Jul 19, 2011 - 3 actuators were dead at that time, now the 4th is toast. I spoke to customer service & was given the same spiel as everyone else - basically take it in to be analyzed & pay for a service call since every case is unique - as far as they are concerned, they know of no problem regarding the actuators. I was told that after I took the vehicle in they would evaluate what they would do - hopefully have the time to do so next week.
#146 of 801 Re: Update - 2008 Escalade [jesster10]
Aug 09, 2011 (6:11 am)
I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership as well as from GM Customer Assistance.
Caron, GM Customer Service
#147 of 801 Re: 2008 Tahoe Door Lock Problems [a2t]
Aug 09, 2011 (4:26 pm)
I also have a 2008 Tahoe now with 54,000. I have a rear passenger gone out and now it is out of Warranty, but what frustrates me is that NOW this is my 5th door lock that has gone bad. 2 front driver and 2 rear driver. I took it to the dealer and they said no can do!!!!! I said this is a little ridiculous since every time I have brought my truck for the last 4 door locks I had to go out of my way and change my plans for the day since I had to leave my truck for the day. Chevrolet knows they have a problem, but once out of warranty they do not care anymore. 5 door locks come on !!!!!
#148 of 801 Re: 2008 Tahoe Door Lock Problems [jpoundjr]
Aug 10, 2011 (7:18 am)
I apologize for the problems you are experiencing with your vehicle. Could you please email your VIN? I would like to look further into your situation.
Caron, GM Customer Service
#149 of 801 2008 Tahoe Door Lock Problems
Aug 10, 2011 (9:26 pm)
I also have a 2008 Tahoe with only 33,685 miles (THIS IS MY 3RD leased TAHOE). All my door locks are not working it started first with the 2 back doors on July 30,2011 and the following week the front 2 doors went. I called the dealer to make an appointment and when I explained the problem I was having the person who made my appointment advised me she knew exactly what the problem was BECAUSE they see alot of this problem with the locks. I dropped my tahoe off today 8/10/11. I received a call from the service department and the first words out of her mouth were your Tahoe is out of Warranty by 1 and half months and its going to cost you $115.00 just to run a vehicle inspection test to see what the problem is (REMEMBER WHEN I MADE THE APPOINTMENT SHE KNEW EXACTLY WHAT THE PROBLEM WAS) I told her to go ahead and run the test and then call me with the cost after about half an hour I got the SHOCKER call it was going to cost me only $1,243.00 because all 4 door actuators had to be replaced. WHAT IS VERY UPSETTING IS THEY KNEW EXACTLY WHAT THE PROBLEM WAS AND STILL RAN THE THE TEST FOR $115.00 VERY DISHONEST IN MY OPINION, 2ND my warranty is only expired by 1 and half months not two years. I really agree with all the other tahoe owners since this is an on going problem with this car it should be a recall item not a warranty item. I was unaware of my warranty coverage because I never had to use my warranty until now my first time ever on this tahoe 2008 and my 2 previous tahoes. My warranty is 3 years or 36,000 miles (which was explained to me in detail by the service department today) I thought since its a 4 year lease and 48,000 miles I would still be covered (you would think GM would give a 4 year warranty since after 4 years the car goes RIGHT back to GM). Everyone I asked that has a leased car with other car makers their warranty is for the life of the lease because they want their cars to be kept in good condition for when they are returned, unlike GM that seems not to care because they like to charge their returning customers for everything under the sun even if it's an on going product defect.
Before all this happened I was already looking at another tahoe since I have less then a year left but after this today I will no longer be looking at GM products. I guess like your other GM customers I will be looking at FORD FOR MY NEXT CAR since it seems they stand behind their products.
when I finally pick up my tahoe today the bill was $128.40 not $115.00 like I was previously quoted when I questioned it the breakdown was test $115.00 + 5.00 misc a charge the cashier had no idea what is was for and $8.40 tax. I figured out the $5.00 was for washing my car that they dirtied. HOW SAD A BIG CAR COMPANY LIKE GM CHARGING CUSTOMERS TO WASH THEIR CAR. I agree with message #147 after your warranty is expired THEY JUST DO NOT CARE ANYMORE THEY JUST SEE $$$$$$$$$....
I hope someone can help with this on going problem......
#150 of 801 Re: 2008 Tahoe Door Lock Problems [ubhappy2008]
Aug 11, 2011 (7:36 am)
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide your screen name being used on the forum? Any information you can provide will be appreciated.
Caron, GM Customer Service
#151 of 801 Why didn't I find this site earlier!!
Aug 12, 2011 (1:53 pm)
I just purchased a used 2008 tahoe from a wholesaler Texas Direct Auto in Stafford, Texas today, and during my initial inspection, I noticed the rear hatch wasn't working. The dealership gave me a loaner, and had one of thier technicians work on the vehicle. When I returned to pick up the vehicle the door was still operating improperly. The vehicle has a little over 36,000 miles, and now I feel I made a big mistake. I will provide my information to Caron, because I feel that the other doors will fail soon as well.
#152 of 801 2009 Tahoe Door Locks
Aug 12, 2011 (7:01 pm)
My wife and I have a 2009 Chevy Tahoe and both rear door lock actuators quit working during the same week. The current milage is 44,000 and was in the shop a few months ago at roughly 40,000 miles for evaluation. We were told that both needed to be replaced and it would be $300 per door. We have a 3 year old daughter and it is very frustrating having to roll down the window to be able to access the rear lock. I have finally have the time to try and repair this myself and I came across this site. Until reading some of the posts on earlier pages, I didnt even think about the doors not locking when the vehicle is put in gear. That could potentially be dangerous or unsafe. I would like to set up a file with GM Customer Assistance. Can you create an account or should I call Chevrolet.