Last post on Dec 02, 2013 at 11:48 AM
You are in the Hyundai Sonata
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Hyundai Sonata, Sedan
#207 of 219 Re: 2013 Hyundai sonata limited [bob10345] Bluetooth cuts out every 15 mins [lskarp] [radiodiva9] [mitchelly] [rbcrabbs]
Aug 26, 2013 (11:00 am)
I took mine in last week. Told them the symptoms and the clown at the counter told me "It is a safety feature of the car"... I wish I had a camera on my face. I asked for him to put it in writing so when I hit the median on the turnpike, I could own the dealership. Needless to say, I found myself in the Service Manager's office along with the guy repeating what he said. Me saying "really, really??" a lot and "this is a joke, right??" a few times.
Needless to say, the service manager called Hyundai and they played clueless too. They ordered me a new radio. I told him it would not work, but whatever and that there was a "patch" for it. They said that they did not know anything about it.
So back into the grinder..... Let's see how I fair...
#208 of 219 Re: 2013 Hyundai sonata limited [bob10345] Bluetooth cuts out every 15 mins [lskarp] [radiodiva9] [mitchelly] [rbcrabbs] [lskarp]
Aug 26, 2013 (11:10 am)
I spoke to Jason at Hyundai USA. 800-633-5151 and he is aware of the fix. They have to route to a particular engineer to get the fix. He did not know the Service Bulletin number. He is going to contact the service manager at my dealership with the details and call me back. Hopefully, the stars align and we will get this repaired ASAP!
#210 of 219 FINALLY FIXED
Sep 13, 2013 (7:58 am)
After many months trying to convince my dealer that there is a problem, I showed him this forum and viola'. They replaced my radio and I had a very fulfilling 20 minute phone conversation!!
#211 of 219 Re: FINALLY FIXED [lskarp]
by Kirstie@Edmunds HOST
Sep 13, 2013 (9:42 am)
Congrats!! Hopefully others who have the issue will be able to do the same.
#212 of 219 Re: FINALLY FIXED [lskarp]
Sep 15, 2013 (5:34 am)
I have the same problem but had to replace the radio for a different reason. I still have the same issue with the new radio at the 15 minute mark. So I am waiting for the fix. In the meantime if I switch from headset mode to phone mode while connected (android galaxy s3) and back to headset the problem is temorarily resovled.
#213 of 219 Sounds like your talking underwater
Sep 21, 2013 (4:13 am)
My wife has a 2012 Sonata Limited with the Wine package and every time she calls me from her car it sounds like she is talking under water. I can understand about every 3rd word she says which gets me into trouble because I am not listening When she switches to her phone (IPhone 4s) she is as clear as a bell. Does anyone else have this problem?
#214 of 219 Re: Sounds like your talking underwater [just_focus]
Sep 22, 2013 (11:27 am)
We have the exact same problem with our 2011 Sonata SE. Have had the radio swapped twice already with no improvement. Has anyone seen this issue ever resolved?
#215 of 219 Re: Low volume bluetooth [bad1550]
Sep 23, 2013 (6:28 am)
I have this same problem. I have a 2013 Sonata GLS with the base radio. It is paired with either a Motorola Droid RAZR Maxx (my phone) or a Samsung Brightside (my wife's), both on Verizon.
It pairs and connects just fine and quite nicely automatically, sensing which of us is in the car correctly and pairing mine if both are in the car. It transfered over both of our contact lists easily. I can even play the music stored on my phone over the Bluetooth connection using the player app the phone came with, and it's just fine, with sound quality similar to what I get with my wired up iPod.
But the incoming call volume, although not with the music, is very, very low, and I have to nearly max out the volume on the radio to be able to hear the person on the other end. It seems, however, as if they can hear me just fine.
This would be less of an annoyance if the car remembered the volume setting, but it reverts to the lower setting whenever I turn the car off. And it is an even greater bother when Lady Bluetooth's voice then comes booming out at me at the new, ear-piercing volume. If I turn up the setting on the menu that appears to be the one for this function, again I get Lady Bluetooth screaming at me.
I have not located any setting that adjusts the incoming call volume independently, and I have gone all up and down the menus. I must admit that the settings menus are so interestingly complicated in their branching structure that I can never be sure I've actually seen them all (and note that for most of my long career I was a senior systems engineer and lead Unix system administrator at a major Federal agency noted for its technological prowess, and I do not normally find complicated menu structures particularly daunting).
I have a second, more minor problem with the way the Bluetooth works with my phone. When I say "Call [contact]," I seem to connect just fine at first but then it almost immediately disconnects without dialing the call. I then repeat the voice command and it works just fine the second time. I believe that this may be a result of the dormant, "sleeping" status of my phone at the time the first command is given, and so I think that the Sonata may not be to blame here, but the same thing does not happen in my older Prius.
And I have a third problem. The voice navigation on my phone, unlike the music, does not play through the radio and, when paired, doesn't play through the phone's speakers, either. Ms. Googlemaps seems to think her voice is playing through the radio speakers, but she's wrong, so to hear her directions I have to unpair my phone.
Is this by design, perhaps to sell more grossly overpriced factory NAV systems or BlueLink subscriptions?
#216 of 219 Re: FINALLY FIXED [mitchelly]
Sep 23, 2013 (7:37 am)
Fix has been out for quite some time.