Last post on Dec 05, 2013 at 1:03 PM
You are in the Hyundai Sonata
What is this discussion about?
Hyundai Sonata, Sedan
#161 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [rbcrabbs]
Mar 29, 2013 (5:36 am)
Join the club...this problem is much more wide spread than we can even imagine. Hyundai is working on this issue but have no real time table for a solution. I say they give anyone with the problem another car without the problem. That way they can deal with the problem. I don't know how the lemon law works but everyone with the issue should be looking into it. The reason I liked the Hyundai line of cars was the "state of the art Bluetooth" and now it doesn't work properly. Will continue to look into this matter........
#162 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [bob10345]
Apr 01, 2013 (10:35 am)
Since I got three different answers from my dealer, one being to buy bluetooth headset, I decided to call Hyundai today to see what thier take would be. Here is what I was told..
1. This has been an on-going issue for a couple of months. Today is 4/1/2013 I bought my care in December 2012.
2. The highest levels of Hyundai are aware
3. Therey are trying to ge a software patch ready to fix the issue.
4. There are other issues besides mine (after 15 minutes "Can't' head my call") issue.
5. Could be another of couple of months before a fix is ready
Seems like this is taking an awfully long time to get fixed. My friend has two Fords and he has no problems. I hope that Hyudai is taking this issue seriously. Maybe it is a hardware issue and too expensive to fix. Does Hyundai monitor these boards? Would be nice to see a response from them???
#163 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [rbcrabbs]
Apr 01, 2013 (12:48 pm)
I also purchased/leased my vehicle in December of 2012 and have had the issue with Bluetooth 15 minute time out since day one. RBcrabbs what number did you call to get in touch with Hyundai? I'll call them and give them my two cents worth. My dealer seemed sincere about the fix being somewhere around mid April but I'm not so sure. Send me the number at bob10345verizon.net or put it in a reply on this forum......thanks....Bob
#164 of 220 Low outgoing volume
Apr 01, 2013 (4:53 pm)
Has anyone experience the issue with the handsfree via the Bluetooth connection that the party on the other end can barely hear since it sounds like i'm muffled or very far away? Straight through cell phone is fine but handsfree via bluetooth connection, not so much.
#165 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [bob10345]
Apr 02, 2013 (7:32 am)
Here is the number. I hit zero to get an operator.
#166 of 220 Called Hyundai and got no satisfaction......
Apr 05, 2013 (6:58 am)
"Bluetooth is the problem we make cars" was the response I received from Hyundai Motors.....that's just swell because I didn't know that.....dah thanks for that valuable information miss. In the mean time I was told "they are working on the issue and all the dealerships are aware of this problem". So as far as they are concerned the issue is under control and they will notify us when they find a fix.......hahaha that's a joke. In other words they don't care. This will be my last Hyundai product. Once this is taken care of I'll be trading this car in and leasing another car that won't be a Hyundai.............
#167 of 220 Re: Called Hyundai and got no satisfaction...... [bob10345]
Apr 05, 2013 (8:39 am)
Is this a problem with the 2013 models only. I have a 2011 and have not had this problem at all. I don't know how long I stead on the phone but I have never lost a call do to a long call.
Is the 2011 head compatible with the 2013 model?
If it is can they install a older unit in your car?
#168 of 220 Re: Called Hyundai and got no satisfaction...... [bob10345]
Apr 07, 2013 (6:26 am)
Yeah... My Sales guy from Crestmont is Brunswick OH was suppose to call me last week after he spoke with someoine Hyundai. Never called... What a surprise.!!! Selling cards is more important... after the sale sorry we don 't provide any help..
I have had other issues with another dealer after a purchase. night an day... They treated me like a customer...
Crestmont .... Sales guy is terrible. And if he did call I would really doublt if he was telling the truth...
I guess that is the company line driven down from the top. and I mean the top at Hyudai.
This problem could be quite expensive for them (Hydundai) to correct. Maybe if they will ignore it it it will go away.
#169 of 220 Re: Called Hyundai and got no satisfaction...... [libob]
Apr 07, 2013 (7:27 am)
As far as I know the problem with Bluetooth 15 minute timeout is only with the 2013 line of Hyundai vehicles.....and it's not only the Sonata from my understanding. I had a 2012 Sonata that I had other issues with both the Bluetooth and the Blue link systems but they weren't related and never did get repaired......so I traded the car back to Hyundai and leased the 2013 Sonata I have now and of course I have the 15 minute timeout issue that I believe will never be repaired......hopefully I'm wrong about this but that is the feeling I have when I spoke with two different dealerships in two different states (Delaware and Georgia) plus calling Hyundai Motors directly. They seem very unconcerned about the hardship on their customers (after the sale) and like it's not a big concern because they "make cars not bluetooth systems". If there is a way to get rid of your Hyundai vehicle and change to a different maker I would do it ASAP. This industry is very self centered and hard to deal with after the sale, because of all the success they are presently having......so do yourselves a favor and unload your vehicles the first chance you get.......I'm very upset at this whole don't give a damn approach they've taken.
#170 of 220 Re: Called Hyundai and got no satisfaction...... [bob10345]
Apr 10, 2013 (9:58 am)
Here is an email that I received for Hyundai on the Bluetooth issue
Hyundai engineers are still working on a software fix to address the concerns with the Bluetooth dropping connectivity after 15 minutes. There is no estimate as to when the fix will be available for dealerships to install. We recommend that you continue to work with the service department of your local Hyundai dealership to determine when the software fix will be made available. We appreciate your patience during this time.
You can reach us by calling our toll-free customer service number at 1-800-633-5151 , if you have any further questions or concerns. Our hours of operation are 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday and 6:30 a.m. to 3:00 p.m. Pacific Time Saturday & Sunday. Your case number remains 5566855 if we can provide further assistance.
Thank your for your continued loyalty as a 2013 Hyundai Sonata owner and thank you for contacting Hyundai Motor America.