Last post on Dec 05, 2013 at 1:03 PM
You are in the Hyundai Sonata
What is this discussion about?
Hyundai Sonata, Sedan
#158 of 220 Re: 2013 Hyundai sonata limited [rbcrabbs]
Mar 26, 2013 (12:28 pm)
I think you may be being a little hard on the dealer. Cars a very complex and are expected to be compatible with literally everything. The safety of the car is not in question or the primary operation of the vehicle. If you want 100%, you probably are not going to get it for $20K. I am sure there is a $200K Bentley out there with a few bugs as well. Not a dealer, just a guy with a Sonata where the BT cuts off after 15 mins.
#159 of 220 Not looking to buy a problem......
Mar 26, 2013 (12:54 pm)
This is a reply to iskarp. I paid over $27,000 for my Sonata Limited and yes I expect everything that came with the car to work. If the brakes failed I'd be pissed and if the transmission didn't shift right I'd be pissed and the same goes for the Bluetooth system. They set the price on the car and I agreed to pay what they were asking. With that agreement goes the notion that everything works. I do agree it is not a dealer issue it's the factory that's putting them together and not checking them close enough for problems but the dealer will have to handle the brunt of complaints because that's how the system is set up. I will continue to drive the car that I like so much but this issue will go along way in decided on my next car a couple years down the road.
#160 of 220 2013 SONATA - 15 Minute Bluetooth disconnect
Mar 29, 2013 (4:57 am)
ALL. I HAVE A 2013 SONATA PURCHASED FROM CRESTMOUNT IN BRUNSIWCK OHIO. AFTER 15 MINUTES MY BLUETOOTH STOPS FUNCTIONING CORRECTLY ON A PHONE CALL. THE PERSON I AM CALLING CAN HEAR ME BUT I CAN NO LONGER HEAR THEM. I HAVE TRIED THIS MULTIPLE TIMES AND IT IS EXACTLY 15 MINUTES WHEN THIS OCCURS. THE SERVICE DEPARTMENT AT CRESTMOUNT SAID HYUNDAI IS WORKING ON A FIX. COULD TAKE 2 WEEKS OR COULD BE MONTHS. **************THAT-IS-UNACCEPTABLE.************************************ I SPENT 25K FOR A NEW CAR WITH A BLUETOOTH SYSTEM THAT DOES NOT WORK. HYUNDAI IS STATING THAT THEY STAND BENIND THIER CARS WITH THE BEST WARRENTY ON THE MARKET. HYUNDAI WE HAVE A PROBLEM HERE!!! FIX OR REPLACE!!! IF YOU HAVE BAD RADIOS THEN UPGRADE TO A VERSION THAT WORKS!!!
#161 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [rbcrabbs]
Mar 29, 2013 (5:36 am)
Join the club...this problem is much more wide spread than we can even imagine. Hyundai is working on this issue but have no real time table for a solution. I say they give anyone with the problem another car without the problem. That way they can deal with the problem. I don't know how the lemon law works but everyone with the issue should be looking into it. The reason I liked the Hyundai line of cars was the "state of the art Bluetooth" and now it doesn't work properly. Will continue to look into this matter........
#162 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [bob10345]
Apr 01, 2013 (10:35 am)
Since I got three different answers from my dealer, one being to buy bluetooth headset, I decided to call Hyundai today to see what thier take would be. Here is what I was told..
1. This has been an on-going issue for a couple of months. Today is 4/1/2013 I bought my care in December 2012.
2. The highest levels of Hyundai are aware
3. Therey are trying to ge a software patch ready to fix the issue.
4. There are other issues besides mine (after 15 minutes "Can't' head my call") issue.
5. Could be another of couple of months before a fix is ready
Seems like this is taking an awfully long time to get fixed. My friend has two Fords and he has no problems. I hope that Hyudai is taking this issue seriously. Maybe it is a hardware issue and too expensive to fix. Does Hyundai monitor these boards? Would be nice to see a response from them???
#163 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [rbcrabbs]
Apr 01, 2013 (12:48 pm)
I also purchased/leased my vehicle in December of 2012 and have had the issue with Bluetooth 15 minute time out since day one. RBcrabbs what number did you call to get in touch with Hyundai? I'll call them and give them my two cents worth. My dealer seemed sincere about the fix being somewhere around mid April but I'm not so sure. Send me the number at bob10345verizon.net or put it in a reply on this forum......thanks....Bob
#164 of 220 Low outgoing volume
Apr 01, 2013 (4:53 pm)
Has anyone experience the issue with the handsfree via the Bluetooth connection that the party on the other end can barely hear since it sounds like i'm muffled or very far away? Straight through cell phone is fine but handsfree via bluetooth connection, not so much.
#165 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [bob10345]
Apr 02, 2013 (7:32 am)
Here is the number. I hit zero to get an operator.
#166 of 220 Called Hyundai and got no satisfaction......
Apr 05, 2013 (6:58 am)
"Bluetooth is the problem we make cars" was the response I received from Hyundai Motors.....that's just swell because I didn't know that.....dah thanks for that valuable information miss. In the mean time I was told "they are working on the issue and all the dealerships are aware of this problem". So as far as they are concerned the issue is under control and they will notify us when they find a fix.......hahaha that's a joke. In other words they don't care. This will be my last Hyundai product. Once this is taken care of I'll be trading this car in and leasing another car that won't be a Hyundai.............
#167 of 220 Re: Called Hyundai and got no satisfaction...... [bob10345]
Apr 05, 2013 (8:39 am)
Is this a problem with the 2013 models only. I have a 2011 and have not had this problem at all. I don't know how long I stead on the phone but I have never lost a call do to a long call.
Is the 2011 head compatible with the 2013 model?
If it is can they install a older unit in your car?