Last post on Dec 05, 2013 at 1:03 PM
You are in the Hyundai Sonata
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Hyundai Sonata, Sedan
#154 of 220 Re: 2013 Hyundai sonata limited [bob10345]
Mar 25, 2013 (11:09 am)
I also had the same experience when I went the Hendrick Hyundai North. Of course the employee that said the unit would be replaced was not there but the manager was. He called his district manager who said that The Hyundai engineers were working on the problem and would hopefully have a software update in April.
Of course I was upset because I have been told different and that the radio would be replaced I called Hyundai Customer and was eventually told that that yes there were aware of the problem and that Hyundai and Bluetooth were working on the problem. There are apparently a list of cars that are having this problem and the Sonta is one of them.
#155 of 220 Re: 2013 Hyundai sonata limited [bob10345] Bluetooth cuts out every 15 mins [lskarp]
Mar 25, 2013 (8:43 pm)
I am SO glad, I found this forum!!! I, too have been having the same EXACT problem as you! I actually bought a bought a 2012 Tucson last May and had NO problems with the bluetooth (I had iPhone 4 at the time). Although, I wasn't happy with the Tucson, I traded it in for a 2013 Sonata Limited in November, MUCH happier with the car, but began having problems with the bluetooth pretty much immediately! Within 2 days I noticed the issue with the audio cutting out after about 10 mins of a phone call inbound AND outbound! I took it to the dealer and they tried to reset the radio, but that did nothing. So they ordered me a brand new unit. It showed up within 3 days and they installed it right away. Left the dealership.... SAME PROBLEM!!!! I was SO frustrated, I thought it HAS to be the phone, then! I was due for an upgrade, but was debating on getting i5 or waiting for the new phone coming later, so I just dealt with it, thinking it was the phone.
I finally caved in and got the i5 yesterday and was eager to test out my new phone with my car today and I was SOOOOO pi**ed to find out the SAME problem!!! So, NEW head unit AND NEW phone? WTH? I was talking to my best friend and she suggested "googling" it to see if anyone else had this problem...and lo behold all of these people are having the same issue?! And the "technicians" at the dealership act as if they've NEVER heard of the problem? How can so many people have an iPhone and drive a Sonata and they don't know? I'm pretty perturbed at paying GOOD money for the car and having this issue continue being unresolved and NO ONE saying anything!
I WILL be contacting the dealership tomorrow...I hope there is a recall or SOMETHING! I will keep my eyes on these threads in case anyone hears something new. Good luck to everyone!
#156 of 220 Re: 2013 Hyundai sonata limited [laalaasc00]
Mar 26, 2013 (12:01 pm)
I have the same problem. Spoke to service department where I bought my card. They indicate that it is a firmware issue and are waiting on the fix. NOT A GOOD RESPONSE. Thhey should not sell cars with options that do function 100%
#157 of 220 Spoke to the Dealer about the BT Cutting off
Mar 26, 2013 (12:26 pm)
I spoke to the Dealer this afternoon and they too indicated that there is a known problem with the BT connections. However, there is no ETA on the fix. They want me to bring the car in so they can look it over. IN the past, they have replaced radio units for customers. However, looking over the message boards, it has not been effective in fixing the issue.
It seems that iPhones not connecting to the BT consistently would be a pretty high profile issue as there are a ton of Sonatas on the road, most likely with the majority of drivers using iPhones. Maybe people don't use the hands free? Or they don't talk for 15 mins?
Anyway, I will probably take it by and have them look it over when I get my first oil change. Who knows?!?!?
#158 of 220 Re: 2013 Hyundai sonata limited [rbcrabbs]
Mar 26, 2013 (12:28 pm)
I think you may be being a little hard on the dealer. Cars a very complex and are expected to be compatible with literally everything. The safety of the car is not in question or the primary operation of the vehicle. If you want 100%, you probably are not going to get it for $20K. I am sure there is a $200K Bentley out there with a few bugs as well. Not a dealer, just a guy with a Sonata where the BT cuts off after 15 mins.
#159 of 220 Not looking to buy a problem......
Mar 26, 2013 (12:54 pm)
This is a reply to iskarp. I paid over $27,000 for my Sonata Limited and yes I expect everything that came with the car to work. If the brakes failed I'd be pissed and if the transmission didn't shift right I'd be pissed and the same goes for the Bluetooth system. They set the price on the car and I agreed to pay what they were asking. With that agreement goes the notion that everything works. I do agree it is not a dealer issue it's the factory that's putting them together and not checking them close enough for problems but the dealer will have to handle the brunt of complaints because that's how the system is set up. I will continue to drive the car that I like so much but this issue will go along way in decided on my next car a couple years down the road.
#160 of 220 2013 SONATA - 15 Minute Bluetooth disconnect
Mar 29, 2013 (4:57 am)
ALL. I HAVE A 2013 SONATA PURCHASED FROM CRESTMOUNT IN BRUNSIWCK OHIO. AFTER 15 MINUTES MY BLUETOOTH STOPS FUNCTIONING CORRECTLY ON A PHONE CALL. THE PERSON I AM CALLING CAN HEAR ME BUT I CAN NO LONGER HEAR THEM. I HAVE TRIED THIS MULTIPLE TIMES AND IT IS EXACTLY 15 MINUTES WHEN THIS OCCURS. THE SERVICE DEPARTMENT AT CRESTMOUNT SAID HYUNDAI IS WORKING ON A FIX. COULD TAKE 2 WEEKS OR COULD BE MONTHS. **************THAT-IS-UNACCEPTABLE.************************************ I SPENT 25K FOR A NEW CAR WITH A BLUETOOTH SYSTEM THAT DOES NOT WORK. HYUNDAI IS STATING THAT THEY STAND BENIND THIER CARS WITH THE BEST WARRENTY ON THE MARKET. HYUNDAI WE HAVE A PROBLEM HERE!!! FIX OR REPLACE!!! IF YOU HAVE BAD RADIOS THEN UPGRADE TO A VERSION THAT WORKS!!!
#161 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [rbcrabbs]
Mar 29, 2013 (5:36 am)
Join the club...this problem is much more wide spread than we can even imagine. Hyundai is working on this issue but have no real time table for a solution. I say they give anyone with the problem another car without the problem. That way they can deal with the problem. I don't know how the lemon law works but everyone with the issue should be looking into it. The reason I liked the Hyundai line of cars was the "state of the art Bluetooth" and now it doesn't work properly. Will continue to look into this matter........
#162 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [bob10345]
Apr 01, 2013 (10:35 am)
Since I got three different answers from my dealer, one being to buy bluetooth headset, I decided to call Hyundai today to see what thier take would be. Here is what I was told..
1. This has been an on-going issue for a couple of months. Today is 4/1/2013 I bought my care in December 2012.
2. The highest levels of Hyundai are aware
3. Therey are trying to ge a software patch ready to fix the issue.
4. There are other issues besides mine (after 15 minutes "Can't' head my call") issue.
5. Could be another of couple of months before a fix is ready
Seems like this is taking an awfully long time to get fixed. My friend has two Fords and he has no problems. I hope that Hyudai is taking this issue seriously. Maybe it is a hardware issue and too expensive to fix. Does Hyundai monitor these boards? Would be nice to see a response from them???
#163 of 220 Re: 2013 SONATA - 15 Minute Bluetooth disconnect [rbcrabbs]
Apr 01, 2013 (12:48 pm)
I also purchased/leased my vehicle in December of 2012 and have had the issue with Bluetooth 15 minute time out since day one. RBcrabbs what number did you call to get in touch with Hyundai? I'll call them and give them my two cents worth. My dealer seemed sincere about the fix being somewhere around mid April but I'm not so sure. Send me the number at bob10345verizon.net or put it in a reply on this forum......thanks....Bob