Last post on Dec 05, 2013 at 1:03 PM
You are in the Hyundai Sonata
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Hyundai Sonata, Sedan
#150 of 220 Re: 2013 Hyundai sonata limited [bob10345] Bluetooth cuts out every 15 mins [lskarp]
Mar 21, 2013 (5:25 am)
Sorry about the late response. I'm traveling and haven't signed in to Edmunds in quite awhile. I'm taking my 2013 Sonata to a Hyundai dealer in Georgia on Monday 3/25 for them to look at the issue of Bluetooth 15 minute timeout that occurs every phone call either in or out going. The dealer in the state of Delaware where I leased the car felt it was the head unit that would need replacing. I didn't have time to wait for them to check it out and order the unit (5-7 working days) before I was leaving for Georgia so I set up an appointment with the dealer here and they feel it could be electrical or a simple setting. They also said it could be the head unit and it would be about 5-7 days to order and about a 45 minute install. I will be sure to get back on here and give all the details of my up coming appointment on Monday.
#151 of 220 Re: 2013 Hyundai sonata limited [bob10345]
Mar 21, 2013 (5:44 am)
I went on a Hyundai forum and saw were a person who was having the same problem also had their radio replaced. I called the service center at the dealership and they were quite nice. He said that he had not heard of the 15 min problem but someone had been there and it happened after 30 mins. He has not heard back from the other customer so he assumes the problem is fixed. I am going by the dealership shortly. He said as long as I can recreate the problem , which isn't hard it happens every 15, that they will order and replace the radio. As bob10345 it should take about a week for a new radio and about 30 mins or so to install. I will keep you posted on the results.
#152 of 220 Re: 2013 Hyundai sonata limited [laalaasc00]
Mar 21, 2013 (10:32 am)
I wonder if it will ever get to recall status. I have an appointment the 25th of this month at a Hyundai dealer here in Georgia and they seem to think it can be a few different things but we will see. I know mine cuts off at exactly 15 minutes incoming or outgoing calls. There is no doubt the unit is bad in my mind unless there is a setting I don't know about and if it were that simple to fix they would have told me about a setting change. Anyway I'll post the results from the appointment on Monday and keep it updated after that.
#153 of 220 Re: 2013 Hyundai sonata limited [bob10345]
Mar 25, 2013 (6:06 am)
I kept my 9AM appointment this morning at 5 Star Hyundai in Warner Robins Georgia. Although they didn't resolve the issue of Bluetooth 15 minute time-out they did inform me that Hyundai is aware of the problem and are presently working on a solution as to how to fix it. They will not be replacing the head unit because any 2013 Sonata manufactured during a certain date has the time-out issue and any head unit that was made in that same time frame is subject to be bad as well. Right now I'm in a waiting game that can be awhile for them to resolve the problem. They are leaning toward a software issue and may just have to upgrade the program but if that can't be done then who knows how long an on going issue we will be looking at going forward.
That's all I have to tell anyone about this time-out issue so good luck and I don't think we are going to get a quick fix anytime soon but if they do contact me about this problem I will let everyone know the solution.
#154 of 220 Re: 2013 Hyundai sonata limited [bob10345]
Mar 25, 2013 (11:09 am)
I also had the same experience when I went the Hendrick Hyundai North. Of course the employee that said the unit would be replaced was not there but the manager was. He called his district manager who said that The Hyundai engineers were working on the problem and would hopefully have a software update in April.
Of course I was upset because I have been told different and that the radio would be replaced I called Hyundai Customer and was eventually told that that yes there were aware of the problem and that Hyundai and Bluetooth were working on the problem. There are apparently a list of cars that are having this problem and the Sonta is one of them.
#155 of 220 Re: 2013 Hyundai sonata limited [bob10345] Bluetooth cuts out every 15 mins [lskarp]
Mar 25, 2013 (8:43 pm)
I am SO glad, I found this forum!!! I, too have been having the same EXACT problem as you! I actually bought a bought a 2012 Tucson last May and had NO problems with the bluetooth (I had iPhone 4 at the time). Although, I wasn't happy with the Tucson, I traded it in for a 2013 Sonata Limited in November, MUCH happier with the car, but began having problems with the bluetooth pretty much immediately! Within 2 days I noticed the issue with the audio cutting out after about 10 mins of a phone call inbound AND outbound! I took it to the dealer and they tried to reset the radio, but that did nothing. So they ordered me a brand new unit. It showed up within 3 days and they installed it right away. Left the dealership.... SAME PROBLEM!!!! I was SO frustrated, I thought it HAS to be the phone, then! I was due for an upgrade, but was debating on getting i5 or waiting for the new phone coming later, so I just dealt with it, thinking it was the phone.
I finally caved in and got the i5 yesterday and was eager to test out my new phone with my car today and I was SOOOOO pi**ed to find out the SAME problem!!! So, NEW head unit AND NEW phone? WTH? I was talking to my best friend and she suggested "googling" it to see if anyone else had this problem...and lo behold all of these people are having the same issue?! And the "technicians" at the dealership act as if they've NEVER heard of the problem? How can so many people have an iPhone and drive a Sonata and they don't know? I'm pretty perturbed at paying GOOD money for the car and having this issue continue being unresolved and NO ONE saying anything!
I WILL be contacting the dealership tomorrow...I hope there is a recall or SOMETHING! I will keep my eyes on these threads in case anyone hears something new. Good luck to everyone!
#156 of 220 Re: 2013 Hyundai sonata limited [laalaasc00]
Mar 26, 2013 (12:01 pm)
I have the same problem. Spoke to service department where I bought my card. They indicate that it is a firmware issue and are waiting on the fix. NOT A GOOD RESPONSE. Thhey should not sell cars with options that do function 100%
#157 of 220 Spoke to the Dealer about the BT Cutting off
Mar 26, 2013 (12:26 pm)
I spoke to the Dealer this afternoon and they too indicated that there is a known problem with the BT connections. However, there is no ETA on the fix. They want me to bring the car in so they can look it over. IN the past, they have replaced radio units for customers. However, looking over the message boards, it has not been effective in fixing the issue.
It seems that iPhones not connecting to the BT consistently would be a pretty high profile issue as there are a ton of Sonatas on the road, most likely with the majority of drivers using iPhones. Maybe people don't use the hands free? Or they don't talk for 15 mins?
Anyway, I will probably take it by and have them look it over when I get my first oil change. Who knows?!?!?
#158 of 220 Re: 2013 Hyundai sonata limited [rbcrabbs]
Mar 26, 2013 (12:28 pm)
I think you may be being a little hard on the dealer. Cars a very complex and are expected to be compatible with literally everything. The safety of the car is not in question or the primary operation of the vehicle. If you want 100%, you probably are not going to get it for $20K. I am sure there is a $200K Bentley out there with a few bugs as well. Not a dealer, just a guy with a Sonata where the BT cuts off after 15 mins.
#159 of 220 Not looking to buy a problem......
Mar 26, 2013 (12:54 pm)
This is a reply to iskarp. I paid over $27,000 for my Sonata Limited and yes I expect everything that came with the car to work. If the brakes failed I'd be pissed and if the transmission didn't shift right I'd be pissed and the same goes for the Bluetooth system. They set the price on the car and I agreed to pay what they were asking. With that agreement goes the notion that everything works. I do agree it is not a dealer issue it's the factory that's putting them together and not checking them close enough for problems but the dealer will have to handle the brunt of complaints because that's how the system is set up. I will continue to drive the car that I like so much but this issue will go along way in decided on my next car a couple years down the road.