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Sonata Bluetooth Problems

198 messages,  Last post on Jun 13, 2013 at 3:39 PM

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What is this discussion about? Hyundai Sonata, Sedan

Messages Page 16 of 21

#144 of 198 2013 Hyundai sonata limited by bob10345

Mar 03, 2013 (10:39 am)

I leased a 2012 Sonata Limited for 3 years and traded it in on a 2013 Sonata Limited after 13 months (broke lease) due to the failure of the Bluetooth system to ever be repaired. My 2013 sonata has issues with call duration. When I make a call using the Bluetooth (never with phone alone) it disconnects the call at exactly 15 minutes. I have a Samsung Galaxy Note 2 and before the Note I had a basic phone that had the same issue. I'm going to the dealer tomorrow the 4th and have them check it out. Has anyone else had this time out problem? Is there a setting that can be changed? It is very annoying that such an awesome car would have such stupid issues that no one can figure out. If they can't fix this issue I'm having I will get out of this lease and go to a different (reluctantly) vehicle that can resolve issues without all the hassle to the customer. Thanks to anyone that replies with information concerning my problem.

#145 of 198 Pairing new phone by dlaub

Mar 03, 2013 (12:23 pm)

I purchased a new phone yesterday through Straight Talk. It's a Huawei Ascend (Android-powered) I finally paired it through my Blue Tooth after many tries, but it won't download my contacts. Will I be able to do this from this phone, or am I out of luck?

#146 of 198 Re: 2013 Hyundai sonata limited [bob10345] by laalaasc00

Mar 15, 2013 (12:01 pm)

Replying to: bob10345 (Mar 03, 2013 10:39 am)
I have the same exact problem with my 2013 Hyundai sonata. Have you been able to find a solution?

#147 of 198 Re: 2013 Hyundai sonata limited [laalaasc00] by dlaub

Mar 16, 2013 (11:48 am)

Replying to: laalaasc00 (Mar 15, 2013 12:01 pm)
I did. It was trying to connect to my cell phone and I had to give it permission. There was pop up on the top of my cell phone screen asking me to give permission, I pushed it and lo and behold it accessed my contacts just fine. Hope this helps. If it hadn't worked, I was just going; to drop by the dealership and ask them to help me.

#148 of 198 Low Outgoing volume by choog

Mar 17, 2013 (11:38 am)

So has anyone else experienced this "low outgoing volume" when using the Bluetooth connectivity? Outgoing volume through cell phone is fine for recipient until I connect though the unit's bluetooth capability.

#149 of 198 Re: 2013 Hyundai sonata limited [bob10345] Bluetooth cuts out every 15 mins by lskarp

Mar 21, 2013 (5:44 am)

Replying to: bob10345 (Mar 03, 2013 10:39 am)
I have this same issue as well. I got my car in December (2013 Sonata) and at pretty much EXACTLY 15 minutes , consistently, the bluetooth stops working fully. It seems that they can hear me, however I cannot hear the people I called. I found that if I change the audio source on my iPhone back to iPhone, then back to Sonata, I am good again for 15 minutes.
I was due to upgrade from my 4s to a 5 last month so I did and as a side, was hoping this issue would go away, but it still occurs consistently.
Sounds like I am not alone here, which is good. But has anyone been able to get this repaired??

#150 of 198 Re: 2013 Hyundai sonata limited [bob10345] Bluetooth cuts out every 15 mins [lskarp] by bob10345

Mar 21, 2013 (6:25 am)

Replying to: lskarp (Mar 21, 2013 5:44 am)
Sorry about the late response. I'm traveling and haven't signed in to Edmunds in quite awhile. I'm taking my 2013 Sonata to a Hyundai dealer in Georgia on Monday 3/25 for them to look at the issue of Bluetooth 15 minute timeout that occurs every phone call either in or out going. The dealer in the state of Delaware where I leased the car felt it was the head unit that would need replacing. I didn't have time to wait for them to check it out and order the unit (5-7 working days) before I was leaving for Georgia so I set up an appointment with the dealer here and they feel it could be electrical or a simple setting. They also said it could be the head unit and it would be about 5-7 days to order and about a 45 minute install. I will be sure to get back on here and give all the details of my up coming appointment on Monday.

#151 of 198 Re: 2013 Hyundai sonata limited [bob10345] by laalaasc00

Mar 21, 2013 (6:44 am)

Replying to: bob10345 (Mar 03, 2013 10:39 am)
I went on a Hyundai forum and saw were a person who was having the same problem also had their radio replaced. I called the service center at the dealership and they were quite nice. He said that he had not heard of the 15 min problem but someone had been there and it happened after 30 mins. He has not heard back from the other customer so he assumes the problem is fixed. I am going by the dealership shortly. He said as long as I can recreate the problem , which isn't hard it happens every 15, that they will order and replace the radio. As bob10345 it should take about a week for a new radio and about 30 mins or so to install. I will keep you posted on the results.

#152 of 198 Re: 2013 Hyundai sonata limited [laalaasc00] by bob10345

Mar 21, 2013 (11:32 am)

Replying to: laalaasc00 (Mar 21, 2013 6:44 am)
I wonder if it will ever get to recall status. I have an appointment the 25th of this month at a Hyundai dealer here in Georgia and they seem to think it can be a few different things but we will see. I know mine cuts off at exactly 15 minutes incoming or outgoing calls. There is no doubt the unit is bad in my mind unless there is a setting I don't know about and if it were that simple to fix they would have told me about a setting change. Anyway I'll post the results from the appointment on Monday and keep it updated after that.

#153 of 198 Re: 2013 Hyundai sonata limited [bob10345] by bob10345

Mar 25, 2013 (7:06 am)

Replying to: bob10345 (Mar 21, 2013 11:32 am)
I kept my 9AM appointment this morning at 5 Star Hyundai in Warner Robins Georgia. Although they didn't resolve the issue of Bluetooth 15 minute time-out they did inform me that Hyundai is aware of the problem and are presently working on a solution as to how to fix it. They will not be replacing the head unit because any 2013 Sonata manufactured during a certain date has the time-out issue and any head unit that was made in that same time frame is subject to be bad as well. Right now I'm in a waiting game that can be awhile for them to resolve the problem. They are leaning toward a software issue and may just have to upgrade the program but if that can't be done then who knows how long an on going issue we will be looking at going forward.
That's all I have to tell anyone about this time-out issue so good luck and I don't think we are going to get a quick fix anytime soon but if they do contact me about this problem I will let everyone know the solution.

Messages Page 16 of 21

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