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Infiniti M37

187 messages,  Last post on Mar 14, 2013 at 7:46 PM

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What is this discussion about? Infiniti M37, Sedan

    

Messages Page 19 of 19

#178 of 187 Infiniti M37 Design Flaw? by brian207

Oct 25, 2012 (6:46 am)

My 2012 M37, with the upgraded sound system, has a rattle in the doors when songs with relatively heavy bass are played at more than about 60-70% of the maximum volume. The rattle is so significant that it almost sounds like the door speakers are blown. Mechanics at the dealership tested other cars on their lot when they learned of my complaint, and informed me that all the other cars have the same issue.
 
If true, this is a design flaw in the new M class Infiniti -- at least I can think of no other answer.
 
The dealership was great -- they kept the car over a week, working to fix the problem. They were unable to fix the problem, however. Accordingly, Infiniti sent out a specialist to look into the problem. His report indicated there was no problem, notwithstanding that both I and the dealership techs clearly heard the buzzing. It's unclear to me whether he didn't hear the problem, or if he is saying that this problem is somehow acceptable based on Infiniti design parameters -- he has refused to speak with me, according to the customer service rep at Infiniti with whom I've been speaking.
 
This is beyond disappointing. I paid extra for the upgraded sound because sound is important to me. For Infiniti to refuse to address the problem, and even to refuse to do me the courtesy of having the specialist that looked into the issue discuss his findings with me, speaks to a lack of concern for the customer.

#179 of 187 Infiniti M37 Transmission issues by mdroamer

Oct 29, 2012 (1:32 pm)

I am having similar transmission issues as others have described with my 2011 M37--Transmission is slow to respond when moving from braking to accelerating or even in attempting to pass. I've called the dealership and am taking it in today. I do have to say that other than this issue, I really like this car.
 
I will also fill out the vehicle safety complaint.

#180 of 187 Re: Infiniti M37 Transmission issues [mdroamer] by brian7042

Nov 09, 2012 (9:19 am)

Replying to: mdroamer (Oct 29, 2012 1:32 pm)
I have previously posted about my problems with the M37 Transmission. Here is an update
 
Several months ago they replaced the torque converter which improved things significantly. The dealer service manager said it was a new model (different, not just a replacement). Still had harsh shifts going into either 3rd or 4th (not sure) but it was obvious.
 
Had car serviced yesterday and it appears to have been corrected.
 
Stay on the dealer if you have this problem - for me it was the torque converter and software.
 
I agree - it is a great car!

#181 of 187 Re: Infiniti M37 Transmission issues [brian7042] by redbull

Dec 26, 2012 (4:41 pm)

Replying to: brian7042 (Nov 09, 2012 9:19 am)
Never been here before; I was looking to see if anyone has the transmission lag that I have in my 2011 M37S. Sure looks like it! With 24K miles on the car, this is getting worse all time. For me it's when I take this left turn to go onto a freeway onramp; taking my foot off the throttle a bit after I'm in the turn, and trying to accelerate out I get the dreaded lag - I am just fed up with it!
 
While I'm here, things I love about the car: Wonderful interior, excellent engine power and sounds - too bad the transmission you use to control it is so irritating, it spoils the whole experience. I like the looks of the car too - the Platinum paint job with the 20" wheels and spoiler look awesome..
 
What I HATE: Really loud tires and harsh suspension. Laughable Studio on Wheels upgraded audio - has tons of speakers but they only work if you have HD DVD media. The sources I listen to, i.e. iPod and CDs, very few of the speakers put out any sound, and the ones that do sound very mediocre. When I first test drove the car, they had a demo disc that blew me away, but you will never hear that stuff in your day to day driving unless you go out and buy expensive media to listen to that will only work in your car. Why can't they keep all the speakers functional for simple stereo sources too?
 
What else I hate : Really flaky intermittent electronics issues that never seem to happen when I'm at the service department. And of course if they can't duplicate the problem they won't try to troubleshoot it anyway - typical service bullshit. For example, when you have it set to have the side mirrors point down when in reverse, that works fine, but when you stop and put it in drive they stay pointing down half the time. You have to pull over and stop, and put it in park for them to go back up to normal position. After months of frustration and trips to the dealer, I finally abandoned this "feature" and leave it turned off.
 
Also the tilt wheel that never goes back to the position it was in when the car was turned off (except when I have it at the dealer for service, of course).
 
My Android phone works fine for bluetooth phone calls, but when I also try to use it to stream audio from the phone it doesn't work well at all unless you like jerky audio with blank spots. When I had an iPhone it worked fine, but I learned to hate the iPhone for reasons not related to the car and got a Galaxy S3. I think car manufacturers think everyone has an Phone so focus on perfecting that.
 
When all is said and done, after the 39 month lease is up in Dec. 2013, I'm going for a new BMW 535i or Lexus GS, and NEVER going back to Infiniti....

#182 of 187 Re: Infiniti M37 Transmission issues [redbull] by almatti

Dec 27, 2012 (6:55 pm)

Replying to: redbull (Dec 26, 2012 4:41 pm)
I'm glad I decided to review the comments here. My 2010 G37X which has 8 months to go on the lease has suffered the "the 7AT" horrors. I had the Reflash applied to the ECU /TCM in June 2012. It's better, but still quirky and produces similar responses at erratic times. It's the SOFTWARE for sure. JATCO makes the tranny. What's so curious is that of all the reviews (Consumers Reports, Edmunds, etc.... only a small article written in one of the Automotive magazines some 6 or 7 months ago, actually brought out the tranny issues. Anyway, Infiniti Dealer just called me to say that Infiniti is now offering an early termination (eat the last 8 months of the lease) provided I take a new Infiniti G or M... After reading this review, I am probably going to pass on the 2013 M37X. I you consult My37.com forum, a thread about the Tranny has thousands of posts. The frustration is mine or yours alone !!! I protested about the performance from day 2 of ownership. Only until this June, after 2 years of driving and complaining, did it become more tolerable. The 7AT ruins the car. All done for the mileage gains it provides. Even the District Manager relayed that to me. Although this offer is tempting and wouls allow me to trade up to an M, i may pass because the posts here are about 2011 or 2012s, but a recent post on My37.com indicated that a member just had a 2013 G37 as a loaner, and sadly reported the same lagging & hesitation. I gues they want you to go to lexus, Audi, or even a Buick (LaCross - that car has caught my eye)...

#183 of 187 Transmission issue still there by jck4u

Dec 28, 2012 (9:30 am)

I've had my M37 for two years now with 28,000 miles. Two updates for transmission software have not eliminated the hard shifts, especially when cold. It does seem, though, that the shifts have slowly improved with more mileage but the hesitation when accelerating still present. The only other problem was radio amp which was replaced under warranty. Dealer said that amp, located in the trunk area, was a $2,500 item! I have had 5 Infiniti's and overall I still like the car. However, I would think hard before getting another one.

#184 of 187 Re: Transmission issue still there [jck4u] by ghstudio

Dec 28, 2012 (12:10 pm)

Replying to: jck4u (Dec 28, 2012 9:30 am)
I would encourage anyone frustrated or feeling unsafe with the infiniti transmission (as I was...I turned in my car 11 months into a 39 month lease), I suggest you check out Mercedes. I went from an M37 39 mo lease to a 24 mo E350 bluetec(diesel) lease and I'm paying less per month than on the M37.
 
I will never again buy an infiniti (and I had two M35's prior to the M37).

#185 of 187 So Frustrating by brian207

Jan 10, 2013 (6:29 am)

My 2012 M37 is my third Infiniti. It is also my last.
 
Previous Infiniti cars were well-built, a pleasure to drive. I think they must have decided to forego build quality on the new Ms. These new models are not competitors for other luxury brands.
 
Examples of problems. Sound system causes vibrations in the doors so significant that some music is impossible to listen to. The Infiniti engineer acknowledged the problem, but told me my car was within manufacturer specs. He refused my request to be informed of the results of his test. Makes sense, right? Why share data on the car with the owner? Keyless doors work about 80% of the time. Air conditioning turns on and off randomly, particularly on the passenger side. Generally a cheaper feeling than previous Infiniti vehicles.
 
Oh, and the lease. Apparently Infiniti is the only luxury brand that doesn't let you out of your lease. Other manufacturers let someone assume your lease. Not Infiniti. Oh, sure, you can get someone to take over the lease, but even after Infiniti approves their credit, you remain as a co-signer. Yes, really.
 
Normally I don't do snark, but I think I've earned it, driving this luxury car wannabe.
 
Any advertising claims experts out there? Can Infiniti claim a performance level with respect to its sound system if the car itself cannot handle it? What I mean is that the stereo seems to have the output as advertised, but the rattling of the car means the actual performance of the stereo as installed does not perform as per Infiniti claims.

#186 of 187 Re: So Frustrating [brian207] by keithl

Feb 08, 2013 (4:54 pm)

Replying to: brian207 (Jan 10, 2013 6:29 am)
I came from numerous Acura TLs and got my M37 in June 2010 and it shows where they cut corner, my dealer took 2 days with the regional rep and got the panels quiet. There is supposed to be a TSB to quiet the panels. Hard to believe in the QA proces of designing the car they did not recognize this. Over all I love the styling and the ride, but it took a few dealer visits to get some of the sub-par build issues resolved. What surprised me is that even people that bought cars recently have the panel rattles, seems that Infiniti is not serious about build quality. Also the Bose system just does not compete with Mark Levinson in Lexus or even ELS in Acura, and Acura is offering a Krell sound system in the new RLX.
 
The car has been very reliable with 37K miles, but you can feel the build quality issues, doors feel light and don't have that bank vault feel. I may be headed back to Acura. I agre Inifniti leases suck, you can't get out of them and I hear they nit pick you on wear and tear when you turn them in if you are not getting another Infiniti. Also they charge you a turn in fee. Acura is more forgiving on lease turn in and also does not charge you any fees.

#187 of 187 Re: Thanks To Edmunds, I Won't Make A Big Mistake [abacomike] by sonicendeavor

Mar 14, 2013 (7:46 pm)

Replying to: abacomike (Dec 01, 2010 2:34 pm)
You neglected to mention that the 5 year cost of ownership for the E350 is a whopping $15,000 higher than the Infiniti. The E350 also has transmission issues, and the Command system is a nightmare.

Messages Page 19 of 19

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