Last post on Jun 09, 2013 at 3:01 PM
You are in the Hyundai Tucson
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Hyundai Tucson, Audio, SUV
#15 of 40 Re: Hyundai Tucson 2010 bluetooth quality [dcaldwell]
Jun 28, 2010 (4:48 am)
YES!!!! I can hear the person calling me but all they hear is static and sounds like I'm very far away even w/ the windows up, no air on, sunroof closed or even parked it doesn't matter. Fighting the dealer to get a "new" unit is like fighting city hall, wrote letter to hyundai corporate, the owner of the dealer (his staff is TERRIBLE). Beware: NEW to them means it's new to your car, it's not a NEW unit it's a "floater", "remanufactured" or Refurbished" You have to tell them genuine hyundai part, not a "floater", "remanufactured" or Refurbished, if they tell you the owner's manual says that what they "have to use" IT DOESN'T"T.... I checked they say they can use genuine hyundai OR remanufactured" or Refurbished you have a choice. The dealer is suppose to put A NEW unit in today, I'll keep you posted.
#16 of 40 Re: Hyundai Tucson 2010 bluetooth quality [elmo039]
Jun 28, 2010 (5:23 am)
Please let us know if the new unit works. If it does, I'm on the way back to the dealership to get the same thing. Thanks.
#17 of 40 Re: Hyundai Tucson 2010 bluetooth quality [suetalk]
Jun 28, 2010 (8:42 am)
I have the limited awd w/ navigation package and a sprint phone that is on the "compatiable list" what model of tucson and phone do you have?
#18 of 40 Re: Hyundai Tucson 2010 bluetooth quality [suetalk]
Jun 28, 2010 (4:12 pm)
I went today to have the "new" unit put in and it WORKS!!!!!!!! I called out and the people said it was clear and much better than before and when I had the smart car dept call me he said he could hear me (of course he would) but I could hear him even w/ the air conditioning on (I was parked but not expecting it to work great w/ the windows down in traffic)
I had the parts dept show me the floater unit and the "new" units before they installed anything to make sure they weren't putting in the floater and tricking me. The "new unit" will end with a "P" and the floater "F-LT" at least it did for me w/ the awd limited w/ navigation package.
I wrote a 3 page letter to the owner of the dealer and had 10+ calls w/ hyundai "corporate consumer affairs", my dealer treated me HORRIBLY throughout the fight but were nice as can be today and kept saying "I'm so sorry". The service manager today said they are having a lot of trouble w/ the bluetooth, I told him they should recall them.
In my letter I wrote this: from the owner’s handbook & warranty information it clearly states on page 18 “repairs will be made using new Hyundai Genuine Parts or Hyundai authorized remanufactured parts”. No where does it stated I have to accept only remanufactured parts. Then magically the general manager called and said "oh you should have called me" even though his staff said call corporate and I wouldn't get a new one. Btw, price tag almost $2800 to the dealer, that's why they don't want to get new ones b/c they have to get reimbursed from hyundai. you have to sign a special slip "for fiancing/invoice dept"
Good luck hope this helps!
#19 of 40 Re: Hyundai Tucson 2010 bluetooth quality
Jun 28, 2010 (9:07 pm)
GOOD JOB SIS!!!!!!!!!!!
#20 of 40 Re: Hyundai Tucson 2010 bluetooth quality [cordobaman13]
Jun 29, 2010 (8:54 am)
#21 of 40 Re: Hyundai Tucson 2010 bluetooth quality [cordobaman13]
Jul 08, 2010 (11:41 am)
I am going to give it another go. I am calling corporate AGAIN and calling the dealership AGAIN. My Bluetooth is so bad I have to put every call on private. Sometimes it wont even let me switch. I am going to get myself killed trying to work the darn thing. The other day I sat in silence for a 15 minute ride because the thing showed my phone was still on (it wasn't). I do have the navigation package and a phone on the approved list. My blue tooth is crap I want another one that works!!
Anyone have suggestions on what to say or who to talk to?
#22 of 40 Re: Hyundai Tucson 2010 bluetooth quality [dcaldwell]
Jul 08, 2010 (11:56 am)
Thanks as that gives the rest of us hope. Please let us know what happens. I love the car but the bluetooth drives me nuts.
#23 of 40 Re: Hyundai Tucson 2010 bluetooth quality [suetalk]
Jul 08, 2010 (12:16 pm)
I changed to AT&T and have the Nokia 6350. The moment I changed, the bluetooth has worked perfectly. I even get to hear my MP3's on my phone threw the radio if I wish.
#24 of 40 Re: Hyundai Tucson 2010 bluetooth quality [dcaldwell]
Jul 10, 2010 (2:20 pm)
either talk to the general manager in person or on the phone. also try writing a letter to the owner of the dealership. I kept having my complaint (letter that I also copied to the owner) w/ hyundai corporate moved up the ladder when they said no. I told them if I wanted a used part I would have bought a used truck.
Call everyday if you have to. I also posted my problem on hyundaithinktank.com
If worst comes to worst, maybe threaten the dealer to take all maintence, repairs, collison work to a different dealer for the life of the truck. All those visits will cost more than the $2800 invoice they have to wait to be reimbursed for. It's so stupid to fight w/ them when it's warranted for 36,000 miles and they get it back from hyundai. good luck, keep fighting for what you paid for.