Last post on Nov 03, 2013 at 5:02 PM
You are in the Kia Sorento
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Kia Sorento, SUV
#271 of 306 Don't buy if fuel economy is important to you!
Jan 19, 2013 (11:39 am)
First, I apologize for the length of this post, but wanted to include all the information I have. Second, oh how I wish I had found and read this forum before I purchased my 2013 Sorento. I bought the LX 2WD in July 2012 and paid extra for the convenience package which gave me the GDI engine. The sticker indicated it would get 2 mpg more than the standard 2.4L engine for a total of 32 mpg highway. I had been a faithful Honda Accord owner for years but wanted a vehicle that sat me up higher off the ground so I started shopping for a SUV. I test drove several vehicles but kept coming back to the Sorento. It was hands down the most comfortable seat for me and I liked all the features that were included. The fact that it would get 32 mpg highway and 26 combined was the thing that sold me in the end. Boy do I now feel duped by Kia. Now that they have revised their sticker, the GDI engine is projected to get no more than the 30 mpg for highway shown on the sticker of the standard engine. Well, Iíd be happy to get 30. My mpg doesnít even come close to that. In fact, it is getting worse instead of better. I didnít keep track of mileage when I first bought the car but I soon realized I wasnít getting what I should be so I started a spreadsheet and every time I fill up I calculate my mileage. At the end of October, I took a road trip that was strictly easy highway miles at speeds of no more than 70 mph and I got 21.3 mpg. With my last tank of gas, 64% was highway miles at speeds of no more than 68 mph. The balance was city miles. I got 19.8 mpg which didnít even make the 21 mpg city figure. I use unleaded, 87 octane gas.
I first complained to the local dealerís service department the first part of November when I had about 3000 miles on the car. They did some software updates, gave me the excuse about the engine not being broke in yet and said that wouldnít occur until 6000-8000 miles, and that it could also be the way I drive the car. Well, on the highway I normally set the cruise at 68, I keep the vehicle maintained as I should and I live in the Midwest where roads are flat. I donít know how much better my driving conditions could be in order to improve my mileage. They also said the gas companies put an additive in the gasoline during the winter months that will reduce my mpg. They said to let them know how things are this spring, after the engine is broke in. The funny thing is this visit to the shop was one day before Kia announced the mileage reimbursement program and they never even mentioned this program to me. I just happened to hear about it on the news. Plus the service department never even contacted me after it was announced to make sure I was aware of the program.
On 11/14/12, I wrote a letter to Kia Customer Service. I told them I felt the 1 mpg reimbursement was not enough since I am getting several miles less than their stated mileage. I also told them I felt I should be reimbursed for the extra money I paid for the GDI engine when it is rated to get the same mileage as the non-GDI engine. I ended up calling them when I didnít hear anything after several weeks and the first person I spoke with made note of all my complaints and said someone would contact me. It was interesting that she told me you cannot go by the average mpg showing on the cars odometer because it wonít be accurate. Well, I had figured that out pretty quickly but why wouldnít it be accurate?? She said someone would call me in a week. Well, I did receive a call after a couple weeks time. Of course, I was informed the mileage reimbursement is the only thing they can offer. He said my low mileage could be attributed to how I drive so I explained my conservative driving habits. He said lots of people are reporting getting higher mileage than the sticker. Really? Iíd like to talk to someone who does. He even suggested some driving at 48 mph get better mileage. So Iím supposed to drive 48 mph on the interstate? Seriously? Bottom line is they wonít do anything other than the 1 mpg reimbursement which amounts to nothing in my opinion.
I feel Kia is guilty of false advertisement and companies should be held accountable for lying to the consumer. As somebody else has mentioned though, the only winners in class action suits are the attorneyís. I do not know what a consumer can do, but I think I will send a letter to the EPA for a start. I couldnít be more disappointed with this whole situation.
#272 of 306 Re: Freewheeling&Suspension [stilhavfaith]
Jan 19, 2013 (2:33 pm)
What you need to do post the real world mileage against the Kia's mileage on your windows and drive around the card and posted on the internet anywhere you can post. If you can convince one buyer not buy their car you won. thats what I am doing. Also with holidays and being busy, I have not had a chance to talk to a lowyer.
#273 of 306 Re: Freewheeling&Suspension [par732]
Jan 20, 2013 (6:21 am)
I have been saying this on this board since I bought this pig last year. I still get 12 city and 18 hgwy. I have written to the pres. and have spoke to cust. serv. three times, and you guessed it, nothing, nothing but a glossy telling me how to drive for better mileage. I mailed it back to the president with some nice words. I must tell you though, I have in fact made a difference when people asked me about the sorento and what I thought. I did my part, I know they lost more sales than they got me for.
#274 of 306 Re: Freewheeling&Suspension [joehick]
Jan 20, 2013 (9:15 am)
I went to vistaprints online and ordered window stickers for $11 each which I designed and are yellow and black. They state: KIA BUYERS BE AWARE --KIA ESTIMATES 22-32 MPG---- MY AVERAGE 16-19 MPG ..
I also purchased 4 x 6 banners which I have occasionally used along with balloons.
I have gotten honks, thumbs ups, waves, lots of smiles and laughs from people and the finger from a KIA employee.
If I save a few people from the same problems I am encountering it will be worth it. Good luck.
#275 of 306 6 cylinder not bad
Jan 20, 2013 (3:50 pm)
That 4 cylinder engine really sux. I've got the 6 cylinder and am getting much better mileage, ~ 19-21 combined and I usually get much less MPG than advertised on other vehicles I have owned. Only about 1k miles on the car so far though. The 6 cylinder has a bit of juice, too.
#276 of 306 V-6 Actual MPG?
Jan 21, 2013 (11:50 am)
I am considering replacing my 07 Jeep Grand Cherokee with a new (2013) Sorento EX AWD with the V-6, but am concerned with all of these posts about poor gas mileage. Is this a problem with just the 4 cylinder engines or the V-6s as well? Can some of you V-6 AWD owners tell me what your MPG experience has been - not what the trip computer tells you but what you have calculated yourselves. My Grand Cherokee only gets 17 mpg on the highway, even though the trip computer says it is getting 21.5. I don't want to buy another SUV that tries to pull into every gas station it passes! Even 22 mpg on the highway would be acceptable.
#277 of 306 Re: V-6 Actual MPG? [btb4]
Jan 21, 2013 (12:22 pm)
I have a 2012 V6 Sorento. I live in a suburban area, not a lot of traffic jams, but short runs: 1 m, 2 m. 5 m. I get 20.0 mpg overall (now 18500 miles), measured using odometer and actual gas dispensed. City mileage is worse, highway is better by 2-4 mpg. A bit hard to compare since on trips there is often a lot of stuff (and people) in the vehicle.
I bought this to replace a Toyota Highlander hybrid that got totalled by a falling tree during a storm (new Highlander hybrids were not available due to tsunami). It has four inches less rear seat legroom than my 2011 Highlander, but footroom seems ample and no one in the back seat has ever complained. My very subjective feeling is that Toyota build quality was a little better; on the other hand, the Sorento has a lot more bells and whistles than the Highlander and cost $6K less than the hybrid. In the hybrid I was getting 25 mpg (according to computer).
My advice (remember what you're paying for it) is that the Sorento is fine if you can live with 20 mpg. So far the only "service adjustment" was to update the computer code. Zero issues, no rattles, squeaks, anomalies.
#278 of 306 Re: V-6 Actual MPG? [btb4]
Jan 21, 2013 (4:17 pm)
New jeep Grand Cherokee gives you 26 for sure and quality is much better. With Sorento you will get the 22 and oppose to 26 adverized.
#279 of 306 Re: V-6 Actual MPG? [btb4]
Jan 21, 2013 (8:43 pm)
My family has been a Kia family since I bought my first Spectra in 2007. I loved that car and still do. We have 4 Kia's now (07 Spectra5, 08 Spectra sedan, 12 Soul+, and 13 Sorento GDI). Since 07 I could not speak highly enough of the Kia's. However, my Soul and Sorento are both part of the MPG advertising dupping issue. I will never buy another Kia again. My feelings are if they misrepresented (or lied) about the MPG what else have they or will they lie about. Moreover, even with the admitted misrepresentation they are not standing by their customers and making it right. The new mileage adjustments are still off they down graded the MPG from 32 to 30, but the best I can ever get is 22MPG with 95% highway driving.
So basically Buyer Beware is all I can say to you when it comes to any Kia!! I wouldn't trust them again.
#280 of 306 Re: Don't buy if fuel economy is important to you! [travlingirl]
Jan 22, 2013 (12:52 pm)
Hi, I have the EX - AWD with the 4cyl. GDI engine. Yes, the mileage is ridiculous! City, maybe 17mg. Highway, depending upon driving speed maybe 23mpg and 21.5 combined. Too bad, I love the convenience features and performance, The ride can be noisy at times and harsh over bumps. I traded a 2011 EX - AWD V-6 for this. I wish I hadn't. As soon as I can get a favorable trade value it is gone. KIA is useless as well as Hyundai. I won't be buying another of their products. I hope things work out for the rest of you.