Last post on Nov 03, 2013 at 5:02 PM
You are in the Kia Sorento
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Kia Sorento, SUV
#163 of 306 disgusted with mileage and service Sorento
Sep 13, 2012 (6:52 am)
We had a 2011 Kia Sorento four cylinder which we reluctantly drove over 28000 miles before giving up on Kia all together. The mileage was bad from the beginning and never improved: 18-19mpg in town and 23-25mpg on the road. It was possible to get nearly 27mpg if we were willing to drive 55mph on the freeway. When new, we were given the usual song and dance about driving it another 5000 miles and the mileage would improve. Having driven many cars over many years, I have never owned a car that the mileage improved more than a 1/2 mile per gallon; my GMC diesel truck did improve about 1 mile per gallon after 15000 miles. This obseervation held true with the Kia.
We traded a Saturn Vue on the Kia; the Vue averaged over 2mpg better overall with considerably better mileage on the road and slightly worse in town. It was a disappointment to have less power and worse mileage for our trouble.
What finally pushed us to unload the Kia was the inept service department in our home town. After 27000 miles, the tranmission clunked when we put the Kia in drive. We were leaving in a couple days on a 3000 trip. The first person we spoke to in the service department told us "They all do that after a while." That seemed unreasonable so I asked the service manager to look; he and a service tech determined it was a broken motor mount. They didn't have the part but promised it would be in in two days, but as you might expect, it didn't arrive. They did send us an email stating that it was okay to drive the car on this trip with a broken motor mount, (ugh) and the part was being overnighted, why I don't know. We called ahead to the dealer in Dubuque and had them contact our local dealer to verify serial numbers and part numbers so we could get it fixed upon arrival. Long story short, it didn't have a broken motor mount, but there was a service bulletin out which the Dubuque service man used to correctly diagnose the problem and fix it. They also had to order the third brake/ignition interface switch which had been replaced twice at our local dealer, but aparently incorrectly installed. When we left Dubuque all was again well except the mileage. If we lived in Dubuque, we would have kept the car; at least they have a good service department. On the way home, the AC dripped into the passenger foot area and soaked my wife's pocketbook. Our local dealer once again (ugh) failed to please. They said they idled the car for three hours and decided that it leaked because we didn't use max (recirculating) air; if we used max air it shouldn't happen any more. When asked why the problem should start after 28000 miles and not before, they had no answer. The GM was unavailable to discuss any of this.
We went next door and traded it for a Pruis V. It gets an honest 40-44mpg as advertised; we get a little better because of our driving habits which didn't help in the Kia. It also has 34.3 cu ft of cargo space behind the second row of seats (Kia has 37), and has more passenger leg room. We will save about $1500/yr in gas at our present usage and gas prices so will recoup most of our money in 5 years. I am waiting to see if any suits come up for Kia and their mileage claim in comparison to the pitiful actual results. I would also encourage you to give Prius V a look if you don't need the ground clearance. (5.7 vs 7.2 inches)
Sep 13, 2012 (7:09 am)
the mileage computer in our Kia read about 10-12% high as to actual also; I guess when you have a problem , you need to "help" any way you can.
#165 of 306 Mileage Update
Sep 13, 2012 (9:20 am)
I'm now up to 18,500 miles on my 2012 Sorento GDI, and am trying to schedule a "test drive" with the dealer. Their plan is to do a 75 mile trip to see for their own eyes what the MPG should be. I'm very skeptical of this, but plan to have either me or someone I know be in the car for the test drive.
All I know is that I've *consistently* averaged 22.2 mpg for the life of the car. The absolute best fuel economy I have gotten is 26mpg on an all-highway trip. My driving is 50% highway anyway.
There has been no break-in period, which they told me there would be. Personally, I think this is absolute B.S. ... modern engines shouldn't require a break in period.
Here is my mileage tracking chart: http://postimage.org/image/5zl01ivlt/
#166 of 306 Re: disgusted with mileage and service Sorento [1000001miles]
Sep 13, 2012 (11:25 am)
I to am waiting on a lawsuit. I have two letters into the president of kia in Atlanta. I recieved a color brochure on how to drive for better mileage. I mailed it back to him.
Love the vechicle, hate the mpg, esp. as advertised
Sep 18, 2012 (5:48 am)
kia sorrento 6000 miles 17.6 average MPG for city and expressway. Kia said get a diagnostic test at a kia dealer WHICH I WOULD HAVE TO PAY FOR! Looking for class action suit. Told to go to same pump same time of day to record and keep track.
Class action suit available???I'm in.
#168 of 306 disgusted in mpg
Sep 18, 2012 (9:11 am)
Just got back from Ohio and the mpg was horrible. I am at 30,000 and it is a 2012 so they can't tell me I don't have enough miles on it. I am at the point of looking for another vehicle with the mpg as this one is killing me on gas. I haven't seen a class action suit yet anywhere. Don't waste your time with Kia corp as I too got a brocher and laughed at it . They just lied to all of their Sorento owner bottom line. I don't think any of the dealers get on to this website or I would think they would look it to it.
#169 of 306 Re: Rationalization for Low Gas Mileage [jawilson]
Sep 18, 2012 (6:41 pm)
I have almost all of the comments and several things stand out. Some people are getting excellent mileage, close to advertised and others something akin to aweful. Lets assume everyone drives differently but the kind of differential here seems way out out of whack. Couple of ideas, for starters the gauge calculations seem to be wildly unpredicable, such as mileage changing radically while sitting at idle, also seems there is now real concrete discussion as to whether the software may vary from one owner to the next. It seems also that with some folks break in made a difference and others it did not. If there is one thing that is consistant, its that there is nothing consistant. Reasons may be driving techniques, computer logic learning (if any), type and brand of fuel and others. The responses from KIA service are also whacky, one place states one thing for break in another something far different. I purchased the Sorento for my wife, parting with a Volvo S60 5 cylinder that consistenly got poor mielage until the tires were changed out and some BG44K was used. Got a 2.5 MPG boost to 20.3 around town and 28 or so on the road. I expected the same or slightly better from the GDI 4 cylinder.
One thing of note, the idle of the GDI is very erratic, sometimes smooth as glass other times down right rough. Dealer did an update that improved it but still there seems to be the same problem but to a lesser degree. Is anyone else having this issue? I wish the computer had an instant MPG read versus the average. You can tell a lot more from that. I am riding this out for a while and see if it gets better with some decent gas. Currently getting 17 around town on short trips. One more thing, where is your temp gauge sitting when driving? Mine is below center which seems odd.
Good luck to all!
Sep 19, 2012 (1:14 pm)
Jawilson, my idle is consistent, but it feels way too fast. I can idle at nearly 10 mph in drive. On my first service I'll have them check it. Idling this fast, i'm not so sure the MPG guage is any more broken in idle than at other time, it may kill your MPG that much. temp is 1 notch below half I think. (most cars have a special line or something where it should be, this one doesnt).
After my second test tank of gas, I've confirmed the MPG guage off by 10-11 percent. I got 26.8 (or 29.5 KiaMiles/gallon - KMPG) average after 1 full week, 5 days of 60 mile commuting w/ 80% freeway, and a handful of miles to store, restaraunts etc. after work and on weekend with bad traffic. I'd fill up my Celica GTS every 7 days using midgrade. My fillup this week with the Kia was 45$ (about a notch below half) with regular, lower than any celica fillup i had since May, about 2-5$ less. That was one of my goals, to pay about the same for gas as I did with my Celica. Granted, I drive the KIA for maximum MPG and the Celica I'd just lock cruise control at 75 and not think about it. But that doesn't mean I only drive 55, if there is traffic, I might, because the payoff for weaving around is so low anyway, but more typical is 65-70.
Some things that have helped me get better MPG from my first attempt I reported:
-not idling at drivethroughs forever (I still idled on last tank to keep the comparison with celica more or less fair)
-reset the MPG guage on freeway while driving 60, try to get it up to at least 36KMPG, and then try to keep it from falling when getting into town; as opposed to setting it in town and building it up on freeway; easier to see what's killing you.
-try to brake as little as possible, if you think the lights going to change red, let it roll out.
-this thing rolls forever, i'm getting better at not using gas just as i'm coming over a hill i know will get me up to speed with gravity down the other side.
Next thing is to optimize up/downhill on freeway, resetting MPG guage liberally and recording results with different kinds of speed variations.
and remember: with equivalent technology, a car will always get better MPG than an SUV. Laws of physics, more mass requires greater force to move it. period. with SUV we should shoot for "good enough", not "good".
#171 of 306 Re: Reason for bad gas mileage [cigarpro]
Sep 26, 2012 (5:55 am)
The worst "posted" mileage estimates I've seen in 40 years are Kia's. The Prius V I traded my Sorento in on is estimated to get 44 city and 40 hwy with an average 42. After 2500 miles the three measured tanks of gas have produced 41.6, 44.5, and 39.6mpg. The 39.6 was achieved at 73- 75mph on the interstate mostly. With a range of 450 miles, it's hard to get an all hwy number. If Toyota can post fairly accurate mileage numbers, there is no reason KIA can't, but them they couldn't sell cars...
Sep 26, 2012 (8:28 am)
It's looking like the trip estimator is way off -- though it's still useful as it appears consistently off -- but I have no reason to believe the Sorento doesn't get EPA. I finished my second week getting a combined of 26.5-27. That's measuring at the pump. EPA is 25 combined, though most will have a few more city miles than I do. Comparing a hybrid car to a standard SUV is a bit iffy. Just looking at the numbers alone, 44/40 differ by 10%, so your percentage city and highway driving is isn't relevant, you'll be in the ballpark no matter what. but 32/22 differ by about a third. It's very easy to ruin the "32" with stop-and-go driving, but EPA isn't "32", it's "32/22" with expected 25. The Sorento can get 32 on the freeway, i've done it for miles at a time in both directions.
What would really help if data was provided showing gas mileage as a function of different velocities/acceleration etc., so one can make selection based on their driving preferences and constraints. Though this exaggerates the point a bit, you can google an episode of Top Gear showing a Prius getting worse MPG than an M3 on a track.