Last post on Nov 08, 2013 at 11:51 AM
You are in the GMC Yukon
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GMC Yukon, Chevrolet Suburban, Chevrolet Tahoe, Oil, SUV
#184 of 242 Re: Another 2008 Oil Consumption issue [gmcustsvcsarah]
May 07, 2012 (7:01 pm)
Thanks but after the shenanigans at the dealer and all the problems everyone is having with their engines in about every GM forum I decided to trade in the "normal" Yukon. When I asked the service manager about the overservicing of my vehicle he told me that I checked the oil wrong. He states, "You cannot check the oil when it has sat for an hour....due to the oil passages being so small....at this point I shut down. He suggested I run the truck to operatinb temp and then wait 15 minutes. Wouldn't you know it was the same level! Go figure. I then asked him what overservicing a vehicle could do to the engine. He states "No problem. These engines can operate with one qt of oil extra just fine without any problems." He even stated, "They are built to tight tolerances?" Really?? I almost thought I was talking to a janitor.
I guess that is why there is a big bold statement to the effect of "operating an engine with too much or too little oil can cause damage......" in the Operators Manual. The more I think about it they probably put thicker oil in there as well to skew the test even more.
It is because of the dealership and the numerous problems across the web concerning oil consumption problems that I traded my Yukon XL in for a 2012 Ford Expedition EL.
I guess I gave my "normal" oil consumption vehicle to someone else. I feel GM knows there is a problem and they are trying to band aid fix these vehicles; coupled with my local service department trying to "play me" it was time to say bye to the GM brand for good. To make matters worse I now have learned that there are a few others that have had the overservice trick done to them at the beginning of this "oil consumption" test. If anyone gets one thing out of this...CHECK YOUR OIL LEVEL BEFORE YOU LEAVE AND MARK IT (a small scratch works well) AND LET THE SERVICE MANAGER KNOW AND WITNESS IT. MIGHT EVEN WANT TO START NEW AT ANOTHER SERVICE DEPARTMENT.
From a once loyal 30 year hardcore GM owner....now a new Ford owner.
BTW. As far as the door actuators as posted previously by another member: I replaced three separate door lock actuators and the last one was out when I traded the vehicle in. Also, the side body molding warps rather easily and starts to curl up and eventually starts debonding and cannot be fixed. It is a buy new, paint and replace item.
LASTLY. If anyone lives in the Fort Worth area avoid the GMC Service Department in Grapevine, TX.
#185 of 242 Re: 2007 GMC Yukon XL - Normail Oil Usage? [gmcustsvcsarah]
May 08, 2012 (8:14 pm)
Wow... glad I did a search on this problem. I am going through the same issue on my Yukon XL 07. I have been to the dealer once per month for the last 5-6 months over the oil light. What a nightmare. Got the 'ol run the consumption test, then put the deflector plate on it.. had to pay the $200 deductable for my extended insurance, then pow... 3 weeks later there is that light again. Called the dealer tonight and said bring it in tomorrow. Service mgr was obviously exasperated. Reality is that there is a known problem, the methods to remedy arent fixing the problem and GM knows it.
Sarah, how can I get this really fixed?
#186 of 242 Re: 2007 GMC Yukon XL - Normail Oil Usage? [plsfixmyyukon]
May 09, 2012 (4:39 am)
plsfixmyyukon, I would try to get your $200 back. If your vehicle has under 100K of miles there should not be a charge for the drive train. If it is over 100K miles then GM wont cover anyways. It is a shame that we have all had to go through this. It took me 30-40 trips to the dealer with all the fixes they tried, they could have just put a new engine in and it would have been less expensive. I has the PVC replaced, clean the valve covers with a new deflector plate, then it was clean the valley, then replace the both heads, then after that replaced the Pistons, Rings, Rods and bearings. Hey finally it does not use but about 1qt every oil change which is about normal. Now I do not understand why this is a known issue and they require a good longer term GM buyer to waste so many trips in and use their gas and there time to fix something that would be so easy to just bring it in for one oil consumption test then if it fails, replace the engine.
I find it funny that GM actually told me that they could not be certain that if the engine was replaced that it would stop the oil usage issue. So funny. I guess they have no confidence in their engine department to make a good engine that does not use oil. Seems a little strange. GM is just waiting this out to get all these vehicle over 100 miles or 5 years which is this year (2012) then they will not have to worry about it.
I figure with all the extra oil I had to use and my time that I wasted coming in to the dealership, I spent about $5-7 K of my own money and lost time because of this issue. I wonder if a class action suit would get the engines replaced and quit wasting the GM customers time. But then the government owns them so what does it matter.
#187 of 242 GMC Yukon XL Normal Oil Usage?
May 09, 2012 (5:10 am)
I just hope everybody that reads this realizes you can make a difference in the future. I know I will...I will NEVER buy another GM product as long as I'm alive. My MANY years of driving Suburbans (Yukon XL, Yukon, Tahoes, etc.) since 1972 (often had 2 at a time...sort of the his/hers thing...is OVER! The USA should have NEVER bailed out ANY of the car companies!
#188 of 242 Re: 2007 GMC Yukon XL - Normail Oil Usage? [plsfixmyyukon]
May 09, 2012 (5:29 am)
I hope your visit goes well today; if we can look into this further with you, please email socialmediagm.com with the following information: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership.
GM Customer Service
#189 of 242 Re: 2007 GMC Yukon XL - Normail Oil Usage? [headgame01]
May 09, 2012 (5:33 am)
I'm sorry to hear about the drawn-out repair process you have been through; I'm sure that that wasn't convenient and got frustrating for you. It looks as though after all of the work that has gone in to your Yukon that the oil consumption concern you had had was resolved? How is everything running?
GM Customer Service
#190 of 242 Re: 2007 GMC Yukon XL - Normail Oil Usage? [gmcustsvcsarah]
May 16, 2012 (5:28 pm)
Wow, why did I think maybe just maybe my 2007 Tahoe with 46,000 miles would not start to use oil like all these other people are going through. Well it has now I guess I will have to fight with Gm to get this problem fixed. This is just going to be a big hassle and a big waste of time.
#191 of 242 Re: 2007 GMC Yukon XL - Normail Oil Usage? [rjt427]
May 17, 2012 (5:48 am)
Have you had an oil consumption test done on your Tahoe at this point? If you decided to work with us, this would be the first step in our process of determining what's going on with your Tahoe.
We're happy to work with you through this process, as well. Please contact us at socialmediagm.com with more information (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
GM Customer Service
#192 of 242 GMC Yukon Oil consumption and other problems
May 22, 2012 (6:09 pm)
Recently, my 2008 Yukon 5.3L (with 79,000 miles) began misfiring, and "service traction control" and "service stabilitrak" popped up on dash. I immediately limped over to my dealer. The car was definitely misfiring and shifting very hard. After 3 days (4 hours of diagnosis)???, the dealer explained that I was down 4 quarts of oil (within 3,000 miles), and claimes that they need to replace the deflector plate and de-carbonize the engine at a cost of $1,200. First of all, how is this not covered under the 100,000 mile warranty??? and how does oil consumption have anything to do with stabilitrak and traction control? I feel like I'm getting ripped off, and I'm in for a lot more headaches and wasted trips to the dealer. Can anyone shed some light on this?. Thanks.
#193 of 242 Re: GMC Yukon Oil consumption and other problems [thirstyyukon]
May 23, 2012 (5:01 am)
Good morning thirstyyukon,
Below my signature, I have included a list of covered components for the 2008 GMC warranty. We'd be happy to look into this situation further with you if you wanted to send the following information to socialmediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, turbocharger, supercharger and all internal lubricated parts as well as manifolds, flywheel, water pump, harmonic balancer and engine mount. Timing belts are covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case, all internal lubricated parts, torque converter, transfer case, transmission/transaxle mounts, seals, and gaskets.
Drive Systems: Final drive housing, all internal lubricated parts, axle shafts and bearings, constant velocity joints, axle housing, propeller shafts, universal joints, wheel bearings, locking hubs, front differential actuator, supports, front and rear hub bearings, seals and gaskets.