Last post on Nov 08, 2013 at 11:51 AM
You are in the GMC Yukon
What is this discussion about?
GMC Yukon, Chevrolet Suburban, Chevrolet Tahoe, Oil, SUV
#104 of 242 Fed up with GM for not addressing the Oil/Engine Issue as a RECALL
May 25, 2011 (7:39 pm)
Well, I posted on her back in Oct 2010 (#67) regarding our 1st incident with our 2007 GMC Yukon XL 1500 which we had to take in because the engine blew pistons/rods due to chronic low oil levels which were not being addressed/taken quite as serious as needed by the dealer. I was consistently told it wasn't an issue until one day the vehicle began "slipping" as I was traveling with my two little girls, making it extremely dangerous to drive. The engine began to make a loud knocking noise followed by black smoke that billowed out of the engine block. The dealer told me it was a problem with this particular vehicle, GM was aware of it, but not recalling it. They are "fixing" it. Therefore, I got a rental for a number of days until they "fixed" the problem.
Well, wouldn't you know it!!!! About one month ago, April of 2011, our Low Oil light came on yet again!!!!! Yes, AGAIN. Took it in. The dealer didn't blink an eye, gave us a rental and said it was most likely related to the same problem again, without even LOOKING at the vehicle. Once again - IT WAS. This time - they had to replace more parts!!! I was told this was the "second tier" of "fixing the problem" before they would actually replace the whole engine. I asked what would happen should I have ANOTHER problem and I was told they would more than likely have to replace the engine........fast forward to this week.
I have been noticing a horrible smell coming from my vehicle so I made an appointment and they looked at it today. Wouldn't you know it - NOW I have a problem with my transmission and oil/leaking!!! Yes, it is all covered under warranty......BUT..........here is where I have become disgusted, simply disgusted with GMC.
Why are they NOT simply replacing these engines I do not understand! To me, it is very clear that the engine has been less than quality since the day it was put in. What really upsets me is when an engine is running with parts that are NOT working correctly, it is causing other parts to OVERWORK. Whats to say that once all these "problems" are fixed, the parts that have been working really hard to make up for the parts that weren't doing their jobs will then give out??????? And by that time, my warranty will be OUT! We are at about 75000 miles right now. I feel that my engine was compromised after the FIRST major problem presented itself and was fixed! Now, we are on our third major problem!
I could see if we were one of a few people experiencing this type of problem with our vehicle, but reading through this thread, as well as many other posts out there on the world wide web, it appears there are MANY, MANY people experiencing this problem!! How GMC can think just putting a Band-Aid on these issues is okay blows my mind!!!!
We have always LOVED GMC and swore to always be GMC owners. (Our next vehicle was to be the Acadia, once our second car was ready to be upgraded). What I see of GMC backing their product now, I have NO desire to continue being a loyal customer of theirs, and many of my family and friends are feeling the same after seeing what we are going through! It is a complete and utter shame how they are treating their customers. We were never happier the day we bought our GMC Yukon, I would have NEVER thought it would have ever been one of the worst decisions we could have made!
#105 of 242 Re: Fed up with GM for not addressing the Oil/Engine Issue as a RECALL [unsettledowner]
May 27, 2011 (8:50 am)
I apologize for your frustrations. Have you spoke with Customer Assistance? Has your dealer involved Technical Assistance? I look forward to your response. Have a great weekend!
GM Customer Service
#106 of 242 Re: 2007 GMC Yukon XL STILL using oil [tyomad]
Jun 01, 2011 (9:30 pm)
What kind of deal was the dealer willing to work with you for the Armada or was the Nissan dealership not at all associated with the GM dealership?
What was the trade in value?
#107 of 242 Re: Fed up with GM for not addressing the Oil/Engine Issue as a RECALL [gmcustsvc]
Jun 05, 2011 (2:12 pm)
No, I have not. Is there direct contact information you can provide in order for us to do so? Currently we have been advised to work only through our dealership and we have followed that advice since we purchased our vehicle brand new in 2007. We have only used our ONE dealership for all the work done on our vehicle.
Thank you in advance!
#108 of 242 Re: Fed up with GM for not addressing the Oil/Engine Issue as a RECALL [unsettledowner]
Jun 08, 2011 (9:55 am)
There is a 800 number in the Owner Manual for Customer Assistance. I am also able to set up a case with Customer Assistance for you. If you would like me to do so, please email me with your full name, complete contact information, VIN, current mileage, and involved dealer. I look forward to your response.
GM Customer Service
#109 of 242 Re: Fed up with GM for not addressing the Oil/Engine Issue as a RECALL [gmcustsvc]
Jun 09, 2011 (9:23 pm)
I am not sure how to simply reply to you privately with that information. If you could direct me to your actual email address I will gladly email that to you!
#110 of 242 Re: Fed up with GM for not addressing the Oil/Engine Issue as a RECALL [unsettledowner]
by kyfdx@Edmunds HOST
Jun 10, 2011 (3:14 am)
Click on the member name and it will take you to their profile.. If they have marked their e-mail address as public, you will see it there.
#111 of 242 Re: Fed up with GM for not addressing the Oil/Engine Issue as a RECALL [uns
Jul 17, 2011 (9:40 pm)
It's time to do some "lemon law" research on this oil consumption issue with 2007 Yukons!
#112 of 242 Re: Fed up with GM for not addressing the Oil/Engine Issue as a RECALL [uns [bobg76]
Aug 10, 2011 (8:00 am)
Well, the Lemon Law would NOT even begin to cover it!!!! AFTER my above post regarding it going in for the third engine fix in April of 2011, we traveled to Wisconsin with the family. While there, yup, you guessed it ONCE AGAIN, LOW OIL LEVEL light! Checked oil and found there was little to no oil yet again. (AND THIS WAS AFTER I WAS ALL BUT GUARANTEED MY ENGINE NEEDED NO REPLACEMENT AND WOULD BE FIXED!!!!). So, I took it to a GMC dealer in WI and was told, "Well, since we are all independent dealers, we cannot just take over and fix your engine issues, you would have to have an oil change, then drive it 3000 miles, THEN we could reassess the oil consumption problem and contact GM to see what they wanted to do".........WHAT THE HECK??????? So here I am, In WI with a 2007 GMC vehicle I bought BRAND NEW for over 47000.00 three years ago, have had the engine worked on/fixed three times already, the transmission fixed once, and now I am in Wisconsin and my engine is STILL BURNING OIL, but the Certified GM dealer is telling me to drive it 3000 miles again before they can even assess what will be done???? What the heck is that doing TO my engine in the first place????? Well, either way, having no choice, I had to continue to fill it with oil until I got back home to TN and then took it into MY dealer where I was certain, after being fixed THREE TIMES already, they would certainly put in a new engine, right??????????????? WRONG>>>>>>>>>>>>>>> yet another band-aid.....let's try to change out something else in the engine......and Miss, we are SURE this will fix the problem!!! (I have heard this now for about two of my three years of ownership now and have had about enough!). In addition to the engine problem (and the transmission that had to be fixed four months ago) they also had to replace my Alternator this time too!!!!!!!!!!!!!!! I CANNOT believe this vehicle even passed an initial inspection personally!!!!!
I did in fact finally contact GM customer service, start a case number, but at this point I see it as having little to no effect on them. I have not heard back from them and was told to go ahead and pick my vehicle back up, which I did. Honestly, I am so upset as my husband, with GM, that having to drive the vehicle at this point is upsetting. My husband is a United States Soldier and has been overseas numerous times already. Prior to this vehicle "I" have had, in order, a Mitsubishi, Isuzu, Honda, Huyndai, and before this we had a Nissan Quest. I LOVED all of them, and had no problems at all!!!
Now, my husband decided to buy us the GMC with the intention to put me in what we thought would be a SAFE RELIABLE vehicle!!!! When he is gone he does not want me to have to contend with any major vehicle issues, knowing I have plenty of other things to handle. He also liked the idea of the GMC because he felt his wife and daughters would be safe if we are driving across the US to see family!!! Well, GMC has failed us at every turn so far. We have gotten ANYTHING BUT since our purchase of THIS PARTICULAR vehicle! Now, if they would BACK their vehicle and do a recall, I would back their company, but so far, all I see them doing it patching the problems until my warranty runs out (which is now less than a year left).
I am just really having a hard time digesting that I purchased a 2007 GMC Yukon XL 1500 Flex Fuel vehicle for over 47000 which now has about 47000 miles and it has had:
FOUR major engine repairs
ONE repair to the transmission
REPLACEMENT of Alternator (Prior to that two battery replacements)
YET THERE IS NO RECALL?????????????????????????????????????????
#113 of 242 Re: Fed up with GM for not addressing the Oil/Engine Issue as a RECALL [unsettledowner]
Aug 10, 2011 (8:10 am)
I've driven Suburbans since 1972 (9 of them), but I will NEVER buy another GM vehicle again! Only FORD had enough sense to tell the OBamians to take their bailout and shove it! That's where I'm headed...