Last post on May 21, 2013 at 11:20 PM
You are in the GMC Yukon
What is this discussion about?
GMC Yukon, Chevrolet Suburban, Chevrolet Tahoe, Oil, SUV
#228 of 237 Need Engine Replacement for Yukon 2008
Jan 21, 2013 (6:02 pm)
I am posting on every website and will post to all my facebook friends soon. I am trying to understand how GM rep can say that they will not continue to try to fix my Yukon 2008 that I brought into a dealership while covered under the extended warranty that I paid extra money for. They put in the modified value cover and did the cleaning process on my Yukon to resovle the 1 quart of oil per 1000 miles from burning. This did not work. They said that they will do the pistons and rings but will not continue with fixes if this doesn't work. How can this be? I brought it in under warranty when this problem started and the problem has not improved at all. They say they will replace my engine if I pay $3000 for it. Does this sound right to anyone?? My husband had a Nissan once with the extended warranty and they didn't even hesistate on replacing that engine when it had a problem. I had Toyotas prior to this and have never had this type of very serious issue. Buring 1qt per 1000 miles is crazy. Why won't they stand behind their product??? I thought this was the best vehicle that I owned prior to these issues. I'm very concerned and very disapointed especially since I'd like to stay with American made.
#229 of 237 Re: overfilled [suek2008]
Jan 22, 2013 (7:49 am)
Are you already in contact with Customer Assistance, suek2008? Let us know if we can check into anything further by contacting us at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far).
Sarah, GM Customer Service
#230 of 237 Re: overfilled [gmcustsvc]
Jan 22, 2013 (10:40 am)
What difference will it make? Your customer service center tells us customers "I am so sorry for the inconvience" then you ask us to take it to a Certified GM dealership and have it diagnosed at anywhere from $104 - $200 out of our pocket so you can have "confirmation" that your products suck. This is more than an inconvience for us customers... This is a problem you are well aware of and it BS that GM hasnt taken the steps to resolve the issue and to take care of your customers (some who spent $60,000 on a heap of metal and plastic that wont even make it to 150,000 miles!)
#231 of 237 similar to message 192
Mar 16, 2013 (11:26 pm)
My 2008 Yukon had similar systems as message #192. The difference was the outcome. My engine blew! There has got to be a remedy here from GM. I changed the oil regularly and kept it in good condition. 114,000 miles on it but cared for it. DAM!
#232 of 237 Re: similar to message 192 [jgoogle]
Mar 19, 2013 (7:58 am)
We can check into any available options if you wanted to contact us via email at socialmediagm.com with more information (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation). We cannot guarantee the outcome of the inquiry, but we will look into this thoroughly.
Sarah, GM Customer Service
#233 of 237 Re: Need Engine Replacement for Yukon 2008 [suek2008]
May 08, 2013 (1:03 am)
I see the growing number of complaints on this site alone. I also see a lot of people talking Toyota and Nissan. I have always did my best, without knowing all the facts about the origin of "American" cars, to support my fellow citizens in my purchasing of American cars. I didn't know all the facts then, and I just assume not. But this is not the American way. GM, we need you to bail us out, bail out being the key words here. We bought your product and it failed. And the money you are wasting on training your Service Advisors on how to give us, the American consumers, the run a round, could be better spent on training your engineers who created this problem to come up with a better product in the future. But right now, you need to stand up and back up the people who backed you throughout the highs and lows of the economy.
#234 of 237 I also have this problem
May 21, 2013 (7:13 am)
What is the GM recommended process for proceeding, gaining info/repairs, or dealing with this problem?
I purchased my 2007 used Yukon XL in late May 2011 with approximately 52,000 miles on it. I have had a 1997 Suburban (got to over 190,000 miles on it and then it was totaled after the engine started on fire) and a 2001 Yukon XL. I still have the 01 and it has over 160K miles. I never needed to put oil in these vehicles in between oil changes. I now need to carry a case of oil with me at all times. I had the car just over a month and saw the Low Oil message. I checked the oil and it didn't register any oil. I filled and then saw these concerns online. I then checked my oil at every fill up of gas. I have to replace one to two quarts every few thousand miles. It is always dirty brown except just after an oil change. I have gotten regular oil changes since then (every 3000-4000 miles). I now have over 88,000 miles on the car. I love this car except for this problem. I have addressed this concern with the dealership at almost all of my other repair visits. They have told me they are not aware of any issues with these engines. I would just like to know what GM recommends for action on my part to make sure I do whatever is needed to make sure this vehicle lasts at least another 100k miles. I am a dedicated Yukon XL owner and would like to continue to be but I am now wary of buying another one, especially if GM maintains their position that nothing is wrong with EVERYONE'S 07 Yukon XL engines.........
#235 of 237 Re: I also have this problem [kwoerfel]
May 21, 2013 (12:02 pm)
Your dealer is not being honest with you.. and if they are I would find a different dealership. Any dealer service dept I have spoke to about my 2007 Yukon XL knows about the excessive oil consumption but have never seen the degree of usage mine has. They need to do an oil consumption test but good luck getting GM to do anything at all about the issue. They just pass the buck and make excuses.. like "it's completely normal to use over 2qts of oil in less than 2k miles" which is absolute BS!! Hopefully you get futher than I have in the last 2 years.
#236 of 237 Re: I also have this problem [kwoerfel]
May 21, 2013 (1:43 pm)
I would also suggest visiting another dealership if you are unsatisfied with the service. If you need any further assistance with this issue please email me at socialmediagm.com ATTN Amber. We'd be happy to help you as best we can.
GM Customer Care
#237 of 237 Re: I also have this problem [gmcustsvc]
May 21, 2013 (11:20 pm)
Well, I got to tell you, I never thought, in a million years that GM, an American company would turn their back on the consumer who bailed them out and kept them alive all this time. But they did, and you may want to prepare for a long wait. Because ol Amber here is the first of many who will be giving you a buffet of B.S. So I hope you are hungry.
I don't know what the laws are for fraud there in your state, but if you don't want to waste your time, don't consult another dealership. Consult a law firm! How did Toyota and Honda pass GM by in volume? I think that compassion and honor have a lot to do with it. GM, You should be ashamed of yourselves!