Last post on Jan 08, 2011 at 7:53 AM
You are in the Volkswagen Jetta
What is this discussion about?
Volkswagen Jetta, Engine
#7 of 8 Re: Jetta transmission/electrical problem [bpeebles]
Jan 08, 2011 (4:03 am)
what happened to the days when service was so good, that the service department just offers you a loaner car and she does not have to "negotiate" to get one?? If a customer needs a new transmission when a car is this new, the company should be doing everything to make her comfortable for all of the trouble that she had to go through. and yes there IS something wrong when a transmission goes out that quickly, whether under warranty or not. I am sure that she will be very worried that her car could be a lemon and then what happens when the warranty wears out? it will most likely be stressful for her to worry about this car. Anyone that has a transmission replaced that quickly on a car, will certainly have some stress and concerns about the vehicle .
#8 of 8 Re: Jetta transmission/electrical problem [vwbeauty]
Jan 08, 2011 (7:53 am)
My understanding is VW pays for a loaner/rental car if the dealer will need to have the car for more than a day for a warranty repair. So there should be no need to "negotiate" anything in that regard. I never had a problem getting a "loaner" from my dealer, why would they not want to give me a car when VW is going to pay them their rental charges?
In fact, when one time I didn't take a loaner because we had an extra car that needed to get some use, they kept asking me every couple days if I wanted a car.