Last post on Oct 27, 2013 at 7:08 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#38 of 44 Re: horrible 2010 Equinox [plankton22]
Aug 16, 2012 (6:42 pm)
We're truly very sorry to read about transmission concerns you've had with your Equinox. Has everything gone well with the dealership (aside from the repeat visit)? If you would like for us to look into this further, please contact us at socialmediagm.com with the following information so we can get a Service Request going: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
#39 of 44 Transmission issues, again Equinox 2010
Mar 15, 2013 (5:40 pm)
I ordered my Equinox in May of 2010, the car has 55k on it now, and has had 3 major repairs including a major drive train repair. The car would have a deep drone sound when moving through lower gears, and the transmission was found to be faulty, and it was recalled. It took a week for the repairs, but then when fixed they put the oil pan on incorrectly and I was loosing oil and had to take it back within two days. They fixed an incorrectly placed bolt, and then it seemed OK for 6 months.
I had another issue when the engine light came on. I called OnStar and they ran a diagnosis that determined it was the upper fuel pump, so that was recently replaced, this time from another dealer.
Now the low drone sound is back again when shifting up and down in those lower speeds. I am concerned as I am a woman and work about 60 hours a week, so I do not have a ton of time, yet I am worried about the longevity of this vehicle. I had OnStar run the diagnostic and nothing came up.
Has anyone had this low drone sound on their Equinox? It is a 4 cyle AWD.
#40 of 44 Re: Transmission issues, again Equinox 2010 [marketingvirgo]
Mar 16, 2013 (10:16 am)
We're sorry to hear that you have encountered these different concerns with your Equinox. Have you already contacted customer assistance regarding your situation? If we can look into anything for you, please don't hesitate to contact us at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#41 of 44 Re: Transmission issues, again Equinox 2010 [gmcustsvc]
May 31, 2013 (7:16 pm)
Hey Sarah, can yuo help with GM Canada? I"ve been having these problems and the GM dealership in sarnia just takes my cash and tells me sorry no idea. I'm at $1000 and no further beyond this.
#42 of 44 2010 Chevy Equionox Transmission Issues
Oct 07, 2013 (9:02 am)
I was driving home from a long trip with my 2010 Equinox with 65K. I was going up a grade when all of a sudden the transmission slipped into a really low gear and the RPM's went to 5000 before shifting into N and then back into 5th. I dropped it into M5 and it was OK in M5 and M4. When getting off of the freeway to get gas the car would not go into 1st or 2nd and I coasted into the gas station in 3rd. Before I could get to a pump the car wouldn't go at all in ANY gear, not even R or Manual. After turning the car off and then on again, it would go for a minute before slipping again. I coasted into the dealership by turning the car on and off again to get it in 1st gear. They are looking at it now. I sure hope it's covered under the 100K powertrain!!
#43 of 44 Re: 2010 Chevy Equionox Transmission Issues [hoffmanmom]
Oct 08, 2013 (3:09 pm)
I understand your concern, and I can only imagine the stress that you are under with regards to this vehicle. ---- In 2010 I almost purchased a Equinox. It did not offer a power front seat on the passenger side, so I purchased a 2010 LTZ four cylinder Malibu.----- The Malibu four cylinder engine IS NOT A DIRECT INJECTION ENGINE, and there in lies the problem. ---- The Equinox has a direct fuel injection engine, and is has a problem fuel pump that causes fuel to enter the engine oil which destroys the engine. ---- This then causes operational problems with the vehicle. I could have been an owner of the Equinox if GM had offered a power seat on the driver's side. ---- What concerns me is that GM is not taking a pro-active approach to dealing with this problem. They should be on this issue 24 / 7 / 365! ----- While I am VERY happy with the quality of my four cylinder Malibu, I am going to think REAL HARD before I purchase another Chevrolet. ---- As a customer, I DO NOT like to be ignored when a problem arises. I expect professional service both from the manufacturer and the dealer. ---- All the public relations skills are worthless if there is no "follow up service" by the dealer network. ----- I have been following this issue, and I think both the manufacturer and the dealers have dropped the ball BIG TIME! ---- I am going to remember this experience when it comes time to purchase my next vehicle. ----The choice of vehicles is very extensive to be stuck with a problem! ----- All the best! ---- Dwayne
#44 of 44 Re: Transmission issues, again Equinox 2010 [marketingvirgo]
Oct 27, 2013 (7:08 pm)
Guess what, the issue with the drive train is back AGAIN - for the fourth time. This time they said the tensioner needs to be replaced (thought I had that done twice before) and a new upper fuel pump (had that done once before as well.) I am burning oil and was down two quarts, but the Onstar diagnostics did not pick that up.
OK, I tried, but I really am starting not to feel safe in this car and want something more dependable.