Last post on Mar 28, 2010 at 8:08 AM
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#12 of 16 Re: What conveniences do customers want while buying a new car or truck? [fezo]
Feb 17, 2010 (6:49 pm)
I still get cards from him. If he had what i wanted when I was looking I'd go to him again. Nice guy with a funny act.
And that is why he has all those sales awards.
Following up after 20 plus years is amazing discipline and why he sells a ton of cars.
#13 of 16 Re: What conveniences do customers want while buying a new car or truck? [british_rover]
Feb 17, 2010 (7:35 pm)
Yes indeed. Last year he sold his 10,00th car. I got a nice little newsletter he put out at the time which included family news and such.
In all the time he's been doing this he's only ever had two employers. That Chevy dealership started slipping (they eventually folded) and when they cut his health insurance he walked next door to the Ford dealer where he's been ever since.
He sold me the Windstall but I don't hold that against him.
Feb 18, 2010 (1:16 am)
I requested, and got, a framed poster (ok, basic frame) right off my salesman's wall.
It showed a big ol' American flag, a few pickups, and right up front a yellow Corvette.
Only had to buy a yellow Corvette to get this.
#15 of 16 update on green pea and his sales office
Mar 19, 2010 (8:10 pm)
So! An update on the decor issue:
Put three pieces of paper/drawing art from the kids up on the wall, and that is it. No one else at the dealership (including sales managers) is comfortable putting _anything_ up on walls of their offices. The owner "just had it painted." I mean, nothing, nada, not a clock, not a poster, not a framed picture, _nothing_. And the walls are painted a pale green like you'd have seen in metro city hospitals 80 years ago.
I'm going to put on my desk (!) a small, flowering plant. Maybe 12 inches tall. What do you think?
#16 of 16 Re: What conveniences do customers want while buying a new car or truck? [british_rover]
Mar 28, 2010 (8:08 am)
Regarding "I still get cards from him,"
are those postcards, and if so, what does he have printed on the postcard? Does he have a photo of a tree or a car or his family? would an email system like Constant Contact be of any comparable to a customer who made a purchase?