Last post on Sep 17, 2013 at 7:48 AM
You are in the Infiniti G37
What is this discussion about?
Infiniti G37, Sedan
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#203 of 231 I finally gave up & traded in my G37X :(
Jan 05, 2013 (9:43 am)
Another disgruntled Infinity owner's story: I bought my 2009 infiniti with 19,000 miles in March of 2011 from an Infiniti dealer as a "certified pre-owned" vehicle. Luckily, I purchased the additional warranty (100K Miles). I had the car in the shop 7-8 times in the 18 months I owned it, most of the visits related to the transmission. There was clearly something wrong with it, but the delaership refused to acknowledge it. They would tell me "it is supposed to ride rough, it is a sports car" or that they could not duplicate the problem. I almost slammed my face into the wind shield a number of times becuase it would abruptly shift down 3-4 gears at once after coasting along on the highway, then hitting the gas. When accelerating, it would sometimes just not shift for a while, then shift up a few gears at once, snapping my neck backwards. I kept insisting that THIS CAR IS DANGEROUS AND SHOULD NOT BE ON THE ROADS! Nobody at the dealership would listen, so at 86K miles I finally traded it in at the Toyota dealership across the street and will never even consider owning another Infiniti. I lost my shirt on this car, but I need to keep my family safe and I am sick of being told I don't know what I am talking about. Good riddance! I am telling everyone I know to please stay away from these dangerous cars and the dealerships that defend their horrible product.
Finn in Nashua, NH
#204 of 231 Re: I finally gave up & traded in my G37X :( [fmarkman]
Jan 05, 2013 (5:35 pm)
Infiniti is definitely in denial about this entire issue. The software/firmware upgrade did pretty much fix my transmission issues, but I will not buy another Infiniti (we currently have two and I have driven an Infiniti since 2001). It is very angering to have them make customers feel like they are wrong or don't know what they are talking about. And then when the fix is available, they do not reach out proactively. Bad, bad, bad business model.
#205 of 231 Notorious transmission issues
Feb 02, 2013 (1:30 pm)
I have a 2012 G37 and have had problems with the transmission. It has been behaving erratically ever since I purchased the car new 1 year ago. Numerous trips to the dealership got me nothing. The service department knows about this and refuses to take a proactive approach to the issue. They do indeed make many excuses about this problem in an attempt undermine you into feeling/believing you are wrong. If they cannot address this issue properly, I would advise to stay away from the Infiniti brand.
#206 of 231 Re: Notorious transmission issues [jpacs60r]
Feb 05, 2013 (7:00 am)
I am so saddened that this continues to be the modus operandi of Infinit. It is very disheartening. I do not know what car to buy next. I thought Lexus, but I prefer the sportier drive/ride of the Infinit. I don't like BMWs because parts are hard to get and car is in shop for extended periods of time (even tho they give you a loaner, I want MY ar not a loaner)...any suggestions out there?
#207 of 231 Re: Notorious transmission issues [margaritamix]
Feb 05, 2013 (7:22 am)
I happily and relievedly turned in my POS 37xS and leased a 2013 Audi A6 with the small engine. Not a rocket, but it gets me where I'm going fast enough with much more style and much less agita. An incredibly better drive and much more sophisticated bells and whistles. Mine came in pretty loaded in the upper 40s. Higher than the G, but you get what you pay for. A much better value than the BMWs, and much less stodgy than Lexus. Do you really like the style and drive of the Infiniti (and I'm including all models) to put up with that crappy transmission and all their corporate/service nonsense? For me, that was a no-brainer. Good luck!
#208 of 231 Re: Notorious transmission issues [margaritamix]
Feb 05, 2013 (9:59 pm)
If you still have transmission problems and your dealership is not fixing it free, you should get Infiniti Consumer Affairs involved. Their contact phone is on the "Contact Us" page of the Infiniti web site - at the bottom. First, call your dealership and tell them you want the software fix for the transmission hesitation that Infiniti has released around a year ago. If they say they don't have it, then call Consumer Affairs. They'll take your VIN and verify there is a fix. Tell them your dealership says they don't have the fix and ask them to make the arrangements with the dealership to get the fix done for you. They will do this for you - they did it for me. Since the software fix, my car is totally different - the way I expected it to be when I drove it off the lot. For the record, I have a 2011 G37S sedan. For anyone having this problem, follow through with Consumer Affairs and it will be fixed.
#209 of 231 Re: Notorious transmission issues [mouseclick]
Apr 16, 2013 (2:19 pm)
i have been reading all the posts here re: the transmission shifting issue and it seems to be just that; an issue with finding the correct gears because there are so many and the car hunts for a gear (like auto focus cameras hunt for an object or line to focus on!) BUT i have not read anywhere in these posts where the tranny actually failed or had to be replaced. Thats why the dealers keep saying nothing is wrong. It was designed that way, a poor design, but nonetheless it works as intended. I think in time, all those issues will be improved and the mileage will be achieved, and the shifts smooth with little or no hesitation. We have to remember that whenever a "new" concept or "breakthrough" comes out it takes a few years to get it working properly, same with cameras and other tech items that use PC heavily. I am looking to buy an 09-10 g37X and hopefully all will be well, as i know about the tranny and dont consider it a real problem. My 08 charger thunks when you drive it at a pace that hasnt been done in a few hundred miles. Same problem, the tranny is getting the driving pattern, although its only a 4 or 5 speed the same thing occurs. And other mfgs. have multi speed trannys and i bet the same thing happens (how do you say Chrysler 300 8 speed tranny with 34MPG!) So lets take the tranny issue with a grain of salt, and hope things improve.
#210 of 231 Re: Notorious transmission issues [pictureperf]
Apr 16, 2013 (5:21 pm)
I hope that many who have experienced this issue respond to this writer who is OBVIOUSLY a dealer or an Infiniti employee. When you fear that you are going to get hit because the car hesitates when, say, making a left turn during a sufficient gap in oncoming traffic, then there is a problem. Furthermore the firmware or software fix did seem to fix the problem. NO car, whether a $15,000 car or a $40,000 car should have this issue and have it totally ignored by the manufacturer. It is more than likely my last Infiniti (having owned Infinitis since 2001). To have a problem and face up to it is one thing, but to have a problem and stick your head in the sand is another.
#211 of 231 Re: Notorious transmission issues [margaritamix]
Apr 17, 2013 (6:45 pm)
Please excuse me, i am not an Infiniti employee or a dealer, i don't have that kind of money!! i don't mean to belittle the problem or the owners that have experienced the problems. Believe me, i experienced problems with my (albeit less expensive but none the less annoying) 08 dodge charger and those problems either cost me $$ or dealer time to fix. All i am saying is that the inherent problem, as far as i have read here and other blogs (and i plan to read more) has not resulted in failure or replacement as of now. Because of these blogs i know what to expect. You bought new and didnt expect this condition. I know a former co-employee that had a pre 09 5 speed tranny that had to be replaced but i don't know the circumstances. i hope to get a good 09-10 and i will check as much as possible to see if the update has been done and it if bucks and lags i will get the update and used the techniques prescribed here to re-learn the tranny. I have owned 3 Pathfinders and one Sentra and put over 100K on each. I think the reliability is good. In spite of this problem i still think it is one of the best values around, and it should make a great used car! Good luck all!
#212 of 231 Re: Notorious transmission issues [pictureperf]
Apr 18, 2013 (3:28 am)
I wish you luck, but buying a vehicle with a known defect, particularly in vehicle years where the problem was most acute, does not seem sensible. Are there no other vehicles you could consider? As for the software fix, my experience, and from reading the experience of others, is that this was not a universal fix. I happily returned by 2009 G37 at the end of the lease, after two years of ducking and weaving and BS from Infiniti on this issue. It was so frustrating! I will NEVER buy another Infiniti. I mention all this to suggest that you consider your other options, and not get locked into a choice where there is a reasonable likelihood of driving quality and safety issues. Again, good luck!