Last post on Apr 20, 2013 at 12:45 AM
You are in the Infiniti G37
What is this discussion about?
Infiniti G37, Sedan
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#199 of 219 Re: THEY FIXED IT! New TSB: May 15 2012 ITB12-027. [almatti]
Jul 22, 2012 (10:17 am)
OMGosh, you guys (yankee speak for male and female) have given me HOPE! My hubby is watching Formula One race and he mentioned that Infiniti makes Formula 1 engines, and I said "I hope they make better racing engines than they do 7-speed transmissions" and he said to go take my car and get rid of it or quit complaining (not his exact word) about it." LOL. So I thought I hadn't been to this forum for several months and I would check it out, not expecting a thing after all the earlier unfulfilled promises! I can hardly wait to call my dealer tomorrow morning and make an appointment (unfortunately first date I'm in town and have free time probably won't be until 2nd week of August). But I"ll report back after I have it done. I have 2011 G37 coupe with less than 10,000 miles on it, purchased 5/30/11. Fortunate that the hesitation when accelerating from 22 mph hasn't gotten me killed yet.
#200 of 219 ITB 12-027
Jul 22, 2012 (4:27 pm)
Got the update on my '10 G37x about two weeks ago. Transmission really smoothed out, but not as nice as the '12 G37x loaner I drove however. The '12 was a smooth as glass. Still experiencing damn flaring from time to time. Quite frustrating. Maybe my expectations were too high.
#201 of 219 Transmission TSB installed
Aug 23, 2012 (6:40 pm)
i've been griping and griping and this forum has really been wonderful. I finally had the ITB-12-027 fix installed about two weeks ago and it has made a HUGE difference in the transmission in my 2011 G35. BUT I am still angry and disappointed with Infiniti and their dealerships. I have had my car in to two different dealerships specifically with the transmission complaint, and each time I have taken it for oil change, I make them note the transmission complaint on the service order, I have called Infiniti customer service, but NO ONE reached out to me about this TSB. So I am not at all sure that my next car will be an Infiniti, sadly. And I have driven Infiniti since 2001. It must be nice to be so successful that you don't care about customer retention.
Rita in Atlanta
#203 of 219 I finally gave up & traded in my G37X :(
Jan 05, 2013 (10:43 am)
Another disgruntled Infinity owner's story: I bought my 2009 infiniti with 19,000 miles in March of 2011 from an Infiniti dealer as a "certified pre-owned" vehicle. Luckily, I purchased the additional warranty (100K Miles). I had the car in the shop 7-8 times in the 18 months I owned it, most of the visits related to the transmission. There was clearly something wrong with it, but the delaership refused to acknowledge it. They would tell me "it is supposed to ride rough, it is a sports car" or that they could not duplicate the problem. I almost slammed my face into the wind shield a number of times becuase it would abruptly shift down 3-4 gears at once after coasting along on the highway, then hitting the gas. When accelerating, it would sometimes just not shift for a while, then shift up a few gears at once, snapping my neck backwards. I kept insisting that THIS CAR IS DANGEROUS AND SHOULD NOT BE ON THE ROADS! Nobody at the dealership would listen, so at 86K miles I finally traded it in at the Toyota dealership across the street and will never even consider owning another Infiniti. I lost my shirt on this car, but I need to keep my family safe and I am sick of being told I don't know what I am talking about. Good riddance! I am telling everyone I know to please stay away from these dangerous cars and the dealerships that defend their horrible product.
Finn in Nashua, NH
#204 of 219 Re: I finally gave up & traded in my G37X :( [fmarkman]
Jan 05, 2013 (6:35 pm)
Infiniti is definitely in denial about this entire issue. The software/firmware upgrade did pretty much fix my transmission issues, but I will not buy another Infiniti (we currently have two and I have driven an Infiniti since 2001). It is very angering to have them make customers feel like they are wrong or don't know what they are talking about. And then when the fix is available, they do not reach out proactively. Bad, bad, bad business model.
#205 of 219 Notorious transmission issues
Feb 02, 2013 (2:30 pm)
I have a 2012 G37 and have had problems with the transmission. It has been behaving erratically ever since I purchased the car new 1 year ago. Numerous trips to the dealership got me nothing. The service department knows about this and refuses to take a proactive approach to the issue. They do indeed make many excuses about this problem in an attempt undermine you into feeling/believing you are wrong. If they cannot address this issue properly, I would advise to stay away from the Infiniti brand.
#206 of 219 Re: Notorious transmission issues [jpacs60r]
Feb 05, 2013 (8:00 am)
I am so saddened that this continues to be the modus operandi of Infinit. It is very disheartening. I do not know what car to buy next. I thought Lexus, but I prefer the sportier drive/ride of the Infinit. I don't like BMWs because parts are hard to get and car is in shop for extended periods of time (even tho they give you a loaner, I want MY ar not a loaner)...any suggestions out there?
#207 of 219 Re: Notorious transmission issues [margaritamix]
Feb 05, 2013 (8:22 am)
I happily and relievedly turned in my POS 37xS and leased a 2013 Audi A6 with the small engine. Not a rocket, but it gets me where I'm going fast enough with much more style and much less agita. An incredibly better drive and much more sophisticated bells and whistles. Mine came in pretty loaded in the upper 40s. Higher than the G, but you get what you pay for. A much better value than the BMWs, and much less stodgy than Lexus. Do you really like the style and drive of the Infiniti (and I'm including all models) to put up with that crappy transmission and all their corporate/service nonsense? For me, that was a no-brainer. Good luck!
#208 of 219 Re: Notorious transmission issues [margaritamix]
Feb 05, 2013 (10:59 pm)
If you still have transmission problems and your dealership is not fixing it free, you should get Infiniti Consumer Affairs involved. Their contact phone is on the "Contact Us" page of the Infiniti web site - at the bottom. First, call your dealership and tell them you want the software fix for the transmission hesitation that Infiniti has released around a year ago. If they say they don't have it, then call Consumer Affairs. They'll take your VIN and verify there is a fix. Tell them your dealership says they don't have the fix and ask them to make the arrangements with the dealership to get the fix done for you. They will do this for you - they did it for me. Since the software fix, my car is totally different - the way I expected it to be when I drove it off the lot. For the record, I have a 2011 G37S sedan. For anyone having this problem, follow through with Consumer Affairs and it will be fixed.