Last post on Sep 16, 2013 at 10:27 AM
You are in the Kia Optima
What is this discussion about?
Kia Optima, Future Vehicle, Sedan
#854 of 882 Kia Service Department Experience...
Nov 08, 2012 (9:03 am)
Fairfax Kia has a nice little service department. Art-Deco red tall stools & tables. Free Keurig Coffee right where the cars come in and where the service writers sit. The semi-outside part. Then, there are outdoor chairs outside so folks can sit and enjoy the short wait for an oil change and smoke a stogie.
My 74 yr old mother and I both have Kia's. She has a Forte' EX and I the Optima EX. No problems AT ALL with the car's or the service. She has 21,500 on her 2010 and I have 11,260 on my 2012.
There is also a very nice separate waiting room with cable, A/C and matching red Art-Deco gigantic couch and coffee table. Plenty of magazines, water, etc. It also helps out that the oil change and rotation only took 30 mins.
#855 of 882 Re: Kia Service Department Experience... [cski]
Nov 08, 2012 (12:04 pm)
Congrats, yours is the first nice one I've heard of.
Mine (relatively new dealership) has a waiting room in the back hallway smelling of stale smoke, dirty with 1970's-type chairs and an old discarded CRT television on an old dresser-drawer piece of furniture, strictly low rent. Oh, and there's food available from an old worn-out looking vending machine which looks like a culture medium.
Can't judge the service as all I've had is an oil change,
Nice huh ?
#857 of 882 Re: Kia Service Department Experience... [kirstie_h]
Nov 09, 2012 (3:41 pm)
If you haven't already written one, I'm sure the dealership would appreciate your review of their service dept:
Actually, I'm sure they wouldn't .
#858 of 882 Re: Kia Service Department Experience... [carnaught]
by Kirstie@Edmunds HOST
Nov 12, 2012 (9:12 am)
#859 of 882 Re: Kia Service Department Experience... [kirstie_h]
Nov 20, 2012 (1:24 pm)
I just did. There were no service reviews at all. I copied and pasted my review verbatim.
I added (at the end of a glowing review) my only small gripe was about attempts at charging me for additional services that were unnecessary as part of a tire replacement warranty. All I do is tell them that I do not want to participate in that program and they are fine with it. The extra services would have been $160, with no parts or labor chargeable. I wasn't born yesterday.
#860 of 882 Re: Smelly Kia's [sylus]
Nov 20, 2012 (1:34 pm)
You need to go read the December 'Car and Driver' long term review of the same engine in a Sonata with the same problem.
The PCV valve needs to be replaced in CONJUNCTION with a new cabin air filter. The spray just covers the smell for a week or so....it doesn't fix the problem.
It's a simple fix, but I am also SO GLAD that I stuck with the 2.4. ALL the problems I am hearing about are with the turbo drivetrain.
#861 of 882 Re: Test Drive [dski]
Jan 17, 2013 (10:42 am)
I too have a neck injury and also extreme chronic lower back pain. The back pain means that I have to drive with the seat back between full upright to three notches back depending on the car model. Most demos lately I've driven has to be about one- two notches back. This basically means that the seat is still very upright, and those who complain of these (incredibly intrusive) new type head restraints, are probably normal height or shorter and also drive with seat back fairly upright. Anyone who is tall and leans the seat back back a bit for head room, just doesn't get the problem with these new dang head restraints. I personally HATE them. EVERY SINGLE LAST ONE OF 'EM I HAVE TRIED SO FAR. They are so dang intrusive that I now question what is the newest car I can buy before they started making them so intrusive. 09? or maybe 10?? And INTRUSIVE is the word for them. Also read CHEAP. Saab and Volvo managed the SAME level of whiplash protection with that technology years ago, but guess what??? They didn't cheap out. Those head restraints where not nearly canted forward as much as the new ones are now. I am sick of manufacturers always messing with things, with the message of safety, but doing it on the cheap. I would gladly pay a little more for my new car and not have stuff like this be a literal deal-breaker..
The new restraints nod my head down, because there isn't any room for it be upright in order to be an observant driver!
Balance. Finding that all elusive balance to all things common sense seems to be lost on so many these days. "Oh..you want safer head restraints? We can do that". But..........
Safety...speaking of safety, I overheard a conversation that cinched a deal the other day. A customer was in a showroom and you could tell that they had basically made up their mind but was having a very real issue with these dang head restraints. The salesman took one out and turned it around backwards. "There, try that". That cinched the deal..never mind that the entire design of the restraints required that they NOT be turned around backwards!! And you don't think this goes on? I've already seen it in parking lots. I think more people are annoyed with this being jammed down their neck than some might think. And anyone with a backwards head restraint, is not NEARLY as safe to resist whiplash as their OLD head restraints were placed properly.
Progress...insert a major :eye roll: here..
And no, I can't afford a new Volvo, nor want the new ones. My guess, their design now is also probably more intrusive because of $. They all think we are stupid or something. And I guess the vast majority of us are, cuz they seem to be getting away with it..
#862 of 882 Re: Test Drive [dski]
Jan 17, 2013 (10:44 am)
When shopping for a new car I found them in most of the cars I looked at.
#863 of 882 Re: Test Drive [lakerfan24]
Jan 17, 2013 (10:48 am)
Thanks for that info! I will make sure I check this out on every model I test. I already have but salesman leaning over says "they don't move" but then lately I have been only sitting in subs and micros. (cheaper cars with fewer niceties)