Last post on Dec 03, 2013 at 10:06 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#37 of 59 Re: No start on 2011 equinox [stirfry1]
Jan 09, 2012 (6:22 am)
Unfortunately the no start happened again this a.m. when my wife went out to go to a medical appointment. No lights were left on and she didn't drive it over the weekend, used our chevy impala, which has never had a no start issue.
It happened in November when we were out of state, the dealer loooked at it and couldn't find any thing wrong.
GM is monitoring, still this is definately when I wished we had bought a different vehcile.........
They had put a new battery in it after the second no start, saying it was the battery . Maybe time to trade in and go with a honda or toyota.....
Bummer city as now if have to have gm roadside tow it into the dealer and without car for how long............ bummer......
#38 of 59 Re: No start on 2011 equinox [stirfry1]
Jan 11, 2012 (2:01 am)
THE PROBLEM IS WITH YOUR BCM - BODY CONTROL MODULE COMPUTER. IT WILL NEED TO BE REPROGRAMMED BY YOUR DEALERSHIP. THE BCM IS NOT GOING FULLY INTO A "SLEEP" MODE WHEN YOU TURN OF/LOCK THE VEHICLE. IT IS MAKING CALLS FOR THINGS LIKE ROLL UP THE BACK WINDOW, UNLOCK THE DOORS, ETC WHICH IS CAUSING A DRAIN ON THE BATTERY. YOUR DEALERSHIP SHOULD BE AWARE OF THIS ISSUE. IT WILL TAKE APPROXIMATELY 3 HOURS TO REPROGRAM & RECHARGE YOUR BATTERY.
THE SAME THING HAPPENED TO MY 2011 EQUINOX 2 TIMES AND AFTER A BIT OF WEB RESEARCH, I FIGURED THIS TO BE THE ISSUE. MY DEALERSHIP CONCURRED, DID THE REPROGRAM/CHARGE & LIFE HAS BEEN GOOD EVER SINCE!!
#39 of 59 Re: No start on 2011 equinox [caskab]
Jan 11, 2012 (6:34 am)
I told the dealer this information, and they insisted the problem was another, read that second, bad battery! So they replaced the battery.
We are letting the car sit for a week or so and if you are correct that there is a battery drain, then it won't start, then we will go to a different chevy dealer for service. This dealership, won't consider this information.
#40 of 59 Re: No start on 2011 equinox [stirfry1]
Jan 11, 2012 (7:17 am)
There is a TSB applicable to some 11's that deals with cabin lighting not turning off and causing drain. There is always some drain when not in use, long times without starting vehicle can cause troubles also.
#41 of 59 Re: No start on 2011 equinox [ray80]
Jan 11, 2012 (4:25 pm)
Thank you for your post.
I took the car to another dealer's service department and they seem more open to possibilities other than another "bad battery" as cause of no starts.
The G.M. customer service department have been very nice, monitoring the situation and communicating with me and the dealer service departments.
PS How long of car not in use, sitting, is considered a drain where the car wont' start? Out of the 4 no starts we have had with the vehicle, two were where the car sat for a couple of days.
#42 of 59 Re: No start on 2011 equinox [stirfry1]
Jan 12, 2012 (4:12 am)
I believe somewhere along the line I saw something that was meant for dealers and suggested they should start the vehicles on the lot at least once every 2 weeks. Of course as batteries age that time might get shorter, but a couple days and no start indicates a problem somewhere.
#43 of 59 Re: No start on 2011 equinox [ray80]
Jan 12, 2012 (5:49 pm)
The second dealerships service department has determined that the the BCM (body control Computer Module) needs to be replaced. This makes total sense to me and I am hopeful that this will stop the drain which was causing the car's batteries to "go Bad".
#44 of 59 Re: 2011 Chevy Equinox Won't Start (Security System?) [dan235]
Dec 10, 2012 (8:19 am)
I have a problem with my 2012 Equinox with only 4k on it. It wouldn't start after leaving it over the weekend. Should this BCM be replaced??
#45 of 59 Re: No start on 2011 equinox [stirfry1]
Dec 10, 2012 (8:08 am)
Since the BCM was changed I have had no problem with our 2011 equinox, we have over 30,000 miles and very reliable.
#46 of 59 Re: 2011 Chevy Equinox Won't Start (Security System?) [equinox2012]
Dec 10, 2012 (10:13 am)
Our apologies that you had trouble starting your new Equinox over the weekend. As you're under warranty, are you planning on working with your dealership to get this addressed? Please keep us informed of your progress on this, and if you would like for us to check into anything further for you we can be reached at socialmediagm.com (include your name and contact information and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service