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You are in the Chevrolet Colorado and GMC Canyon
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Chevrolet Colorado, GMC Canyon, Electrical, Truck
#208 of 380 2006 Chevy Colorado ABS Problems
Oct 13, 2011 (8:11 am)
I did hear from someone from GM and she wanted me to bring my truck to the dealership to have it diagnosed. (I was to pay for diagnostics) Well, because it happens so sporadically how can I just make an appt and bring it in if the warning lights for the ABS are not on there is nothing they can do. Went through that in May and the dealership charged me 36.00 to tell me they couldn't diagnose the problem without the lights on the dash being on.
I read someone else's post that they also have problems with the ABS and no lights coming on and that happens to me as well. So far I have not had any problems with the ABS on the highway it has only been at low speeds, thank goodness!
I have to wonder why, if my lights suddenly go on and I pull over to shut my vehicle off why does it reset and then I have no problems for another month or so?? If it truly were faulty brakes wouldn't the warning lights stay on whether you kept the vehicle running or restarted it? This doesn't make any sense and it's sad that GM won't look into this safety matter more for us.
#209 of 380 Colorado Brakes: Any Recall / Bulletins?
Oct 15, 2011 (1:36 pm)
I see a common theme of ongoing issues in these posts on brake and ABS issue with the Colorado / Canyon. My 2008 Colorado 2WD started having ABS issues at 18k miles just before the 36 month warranty was up, I took it to the Chevy dealer thinking it would be covered under warranty. However, they told me "it wouldn't be covered because there was rust on the brakes" and "rusty brakes are not covered under warranty". I fail to see how a vehicle with 18k miles and still under warranty should have any issue with rusty brakes that would not be a warranty-related design or manufacturing flaw, but I digress.
Now a few weeks after the warranty has elapsed, the ABS light and weird peddle shudder is becoming more frequent, and I can't help but think I was scammed by the dealer so he didn't have to deal with a warranty fix that he makes no money on (he offered to work on it if I paid). Does the GM customer service person still monitor this forum? If so, I'd like their advice ... I've never had luck with the GM customer service 800# ... they always seem to defer things back to the dealer. Bottom-line, if this problem is so common, why no tech service bulletin or recall?
#210 of 380 Colorado Brakes: Any Recall / Bulletins?
Oct 15, 2011 (10:58 pm)
From a 22 year GM mechanic, a few things about working at a dealership.
1. Warranty work pays the technician at a lower hourly lower rate than customer paid work.
2. The technician is seldom paid for diagnostic time on warranty work unless "the book" specifically lists the amount diagnostic time.
3. The tech is paid for all non-warranty work diagnostic time which is billed to the customer.
4. All warranty work and most customer paid for work is paid by "the book" hours. If "the book" says it takes 1 hour to replace the brake pads then that is what the tech gets paid no matter how little or long it takes.
5. On warranty work, multiple part replacements are only approved in special circumstances.
6. On a customer paid for job if the tech finds and adds additional items to the work, then the tech gets paid additional "book" time to replace those items. On a customer paid for repairs there is no one watching how many parts you replace.
7. On a return repair the tech does NOT get paid for fixing your car with the same time problem a second time.
7. Most younger techs only know how to read the Tech2 scanner and replace parts based on the error codes read. If there is no error code then you will be charged for his time and sent on your way.
Under the above work rules guess where the service adviser and technician wants to steer you when you show up.
There are some specialties like diesels, or transmissions, or engine swaps that get directed to specific techs. Other other than that, all work goes into "the pool" of techs and is usually called drivability issues. A tech in "the pool" who has never worked on a specific low volume model vehicle like the Colorado may well be assigned to work your Colorado.
In the end, all of this encourages people to stay away from a dealership for non-warranty work and causes them to be afraid to bring in potential warranty work because they might be billed $100 or so for diagnostic time. If you bring in a low volume vehicle that requires some diagnostic time, it is a crap shoot on whether the problem will actually be found and repaired. The tech makes more money by spending 15 minutes running a scan and charging you a 1 hour minimum time for a no trouble found repair ticket.
The only way to get these unusual or intermittent items repaired is to keep complaining to the customer service number or the zone office until you get satisfaction. Keep all repair receipts and when your problem finally does get repaired, ask GM, not the dealer, for a refund of all items that you should not have been billed for. It works some of the time.
#211 of 380 Another Chevrolet Colorado ABS Brake Failure
Oct 16, 2011 (5:54 am)
I have always done all of my own work to my vehicles including engine swaps and building motors. I'm not a certified mechanic but know what I'm doing and have all the tools to do it. My 2004 2WD Z71 Chevy Colorado has just 55k miles on it and was just about due for new pads and rotors(before winter). I saw the issues people were having with their ABS sensors after their brake job. I thought, well they probably weren't careful during the removal/installation process. How sensitive can it really be?!? Let me tell you, I did everything perfect, to the "T"! I get the truck back on the road and no sooner the ABS engages and ding ding ding, my ABS light comes on. It's like the ABS sensors are designed to fail when you remove the rotors conveniently after the warrenty is up! Now I'm looking at a $300-$400 repair in replacement hubs w/ ABS sensor. Why would I bring it down to GM after the comments I've read? Or deal with the customer service people? It's out of warrenty, done deal! Thanks GM, should've stuck with my gut and got a Toyota!
#212 of 380 Re: Colorado Brakes: Any Recall / Bulletins? [kooltruck500]
Oct 17, 2011 (11:21 am)
I apologize for your frustrations. Can you email me your VIN? Have you discussed this with GM Customer Assistance? If so, please include your case number in your email. I look forward to your response.
GM Customer Service
#213 of 380 Re: 2006 Chevy Colorado ABS Problems [lynnie63]
Oct 17, 2011 (11:51 am)
I would recommend asking the dealer about installing a recorder. Give them a call. Let me know of any updates!
GM Customer Service
#214 of 380 Re: Another Chevrolet Colorado ABS Brake Failure [apiotrowski]
Oct 20, 2011 (11:14 am)
I am sorry to hear about your concern. I would recommend contacting your local dealer for more assistance. We can also look into this for you on our end. Please feel free to contact Christina by email for more assistance. Thank you in advance and we look forward to hearing from you.
Tricia, GM Customer Service.
#215 of 380 Re: Colorado Brakes: Any Recall / Bulletins? [gmcustsvc]
Oct 24, 2011 (1:48 pm)
Thank you for your offer of assistance. I have since e-mailed to you my truck's VIN and GM Customer Assistance case #.
My original phone conversation with the GM customer assistance was a bit disappointing ... they were leaning on the fact that I live in NY State as the problem (road salt in winter) so it would not be covered under warranty per their reasoning. I explained to them that the ABS fault was my primary concern, the tendency for the rotors to rust is secondary. They apologized that even though my mileage at 19k is low, I'm a month out of warranty and they "couldn't help me". I reminded them that the vehicle was looked at by the dealer before the end of warranty, and they reluctantly agreed to pass the case onto a district guy for follow-up ... hopefully that will lead to a better outcome than I've had so far. I'll keep you posted.
#216 of 380 Re: Colorado Brakes: Any Recall / Bulletins? [kooltruck500]
Oct 24, 2011 (3:15 pm)
Remind the zone tech that when you bought your truck no one said the warranty would be voided if you lived in the northeast where the use of salt on roads is comonplace! It is definitely just an ignorant response in an attempt to get out of fixing your truck. It is ridiculus, please keep us posted of your results
#217 of 380 Re: Colorado Brakes: Any Recall / Bulletins? [kmartic]
Oct 25, 2011 (2:06 pm)
I spoke with GM customer service again, but with the dealer insisting that my brakes were rusty, they are now sticking to a scripted response that rust is the issue and rust is not covered under warranty and won't let go of this angle. I asked them how an ABS issue was related to rust, but they didn't know. They told me that my "lack of maintenance" caused the rust, so I asked them for the page number in my owner's manual that listed special brake maintenance or service intervals required for this condition, but they couldn't provide that. I asked why the dealer had no diagnostic info to support the ABS brake system was working properly, they couldn't answer. I asked if they could go back and obtain the ABS error code now if they would cover it under warranty? They said "no, because my vehicle is now out of warranty." I reminded them that it was into the dealer before the end of warranty for brake problems, and they paused for a long while, then said, "rust is not covered under warranty." ... this is like a bad comedy routine, but I'm not laughing