Last post on Feb 08, 2013 at 11:11 PM
You are in the Pontiac Torrent
What is this discussion about?
Pontiac Torrent, SUV
#19 of 61 Re: Lurching [steelers6pak]
Jul 14, 2011 (7:22 am)
I have a '07 Torrent with the same problems. Bought in November 2007, little over 14,000 miles. Started having trouble the following year and then the year after that. At that point I called GM/Pontiac asking why was this problem occuring in a new vehicle; was told "that was something that just happens". I kept calling and told them that if this was going to continue I would return the car and start back driving my '92 Saturn with no air condition. I explained to them that's usually why people purchase new vehicles, so they won't have worry about any repairs. Everything got quite, no calls from GM. And then around November/December 2010 I received a letter from Pontiac. During that time I had lost my dad and that was the last thing on my mind, I put the letter up. So around January/February I started getting myself back together and come across the letter. My husband thought it was future repairs, so again I put the letter away. Well I took it upon myself to give them a call and to my surprise, it was for all previous repairs and all future repairs; if it should happen again. After sending in receipts for previous repairs, I received a check for the repairs.
#20 of 61 Re: Lurching [dvonte93]
Jul 14, 2011 (8:17 am)
I went the same route, provided receipts, vehicle information, etc. First set of reviewers at Pontiac sent me a list of qualifications to be eligible, and my vehicle met every one. Second set of reviewers seemed far more interested in why I didn't use a GM repair shop (the dealer I bought from was exclusively Pontiac so they are gone, and I had no clue this might be a recall/warrant issue so I used a local mechanic). In the end they claim my VIN is not part of the recall; makes no sense given that only one engine option existed on these cars. Unfortunately it's similar to the response I got when the Electronic Power Steering failed during the 3rd year, but that is another story.
#21 of 61 Re: Lurching [dvonte93]
Jul 14, 2011 (9:00 am)
I am happy to hear that you are happy with the resolution for your claim. Please continue to provide your feedback to GM. Feel free to email me with any questions, comments, or concerns. We appreciate you as our customer. I hope you have a great weekend!
GM Customer Service
#22 of 61 Re: Lurching [gmcustsvc]
Jul 14, 2011 (9:46 am)
Care to go for 100% satisfied customers and win back a GM owner? I'd like to know why only some 2007 Torrents get the coverage.
#23 of 61 Re: Lurching [steelers6pak]
Jul 14, 2011 (9:50 am)
Have you spoke with Customer Assistance? Can you please email me your VIN so I can personally look into this for you? I look forward to your response.
GM Customer Service
#24 of 61 Re: Lurching [gmcustsvc]
Jul 14, 2011 (11:07 am)
I sent you an e-mail with the requested information. For the purpose here, I have spoken with a number of GM reps, including Caron from this site. All of which eventually just say my vehicle is not eligible based on VIN, despite the orginal Pontiac Service representative stating otherwise.
#25 of 61 Re: Lurching [steelers6pak]
Jul 15, 2011 (11:04 am)
I would like to explain why only some vehicles are included in certain recalls. These are only examples and not specific to this situation. I am just trying to explain understand the types of reasons. One example is say we get a bad order of parts from the supplier we can pin point what vehicles by VINís that part went into, yes other vehicles may experience similar problems but itís not due to the part. Sometimes there may have been a problem that occurred on a specific shift in the plant, we are able to track the VINís that were involved in this problem on that shift. I hope this helps explain a little more why there are sometimes VIN specific recalls.
GM Customer Service
#26 of 61 Re: Lurching [gmcustsvc]
Jul 15, 2011 (11:50 am)
The VIN was e-mailed, I did not post it to this site. It is not on the list, so you can save some time. Rest assured my car was affected though, plugs and wires thrashed at 66K.
#27 of 61 Re: Lurching [steelers6pak]
Jul 18, 2011 (5:41 pm)
Here are the orginal list of "qualifiers" per Pontiac sent to me in the copied e-mail (minus my name):
Good Morning! Thank you for sending us an email at Pontiac regarding your request for information about the Special Coverage Bulletin 10250 Spark Plug Wire Warranty Extension.
We certainly understand your request and we will be glad to assist you properly on this matter. In response to your request, the Special Coverage Bulletin 10250 Spark Plug Wire Warranty Extension is issued to the following vehicle models:
2007-2009 Chevrolet Equinox
2007-2009 Pontiac Torrent
Equipped with a 3.4L Engine (LNJ)
2008 Chevrolet Express, Silverado
2008 GMC Savana, Sierra
Equipped with 4.3L Engine (LU3)
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Please reply to this message with the Vehicle Identification Number (VIN) of your 2007 Torrent, along with your phone number, and the best time that we may reach you to assist you further on this matter.
You can also reach us at the Pontiac Customer Assistance Center at 1- 800-762-2737. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.
Make: Pontiac (check)
Model: Torrent (check)
Year: 2007 (check)
Engine: 3.4L code LNJ (check)
Less than 10 years old: 4 (check)
Less than 120,000 miles: 66,000 (check)
Pontiac honoring the above? Nope.
Jul 18, 2011 (8:44 pm)
We are currently on vacation over 500 miles from home and our 2007 Torrent has started missing again. We had the same problem 2 times before as recently as returning from our last trip about a month ago. The previous times the car fouled (actually cracked) the #1 plug. I guess this is the same problem so I have to get under the car in the morning and try to change the plug before we leave the motel. When I get home this car is going to be traded or fixed.....