Last post on Sep 19, 2013 at 12:12 PM
You are in the Ford Expedition
What is this discussion about?
Ford Expedition, Auto Repair, Fuel System, Legislation, SUV
#92 of 101 Re: expedition fuel pump [donm12]
Aug 24, 2013 (3:50 am)
I just googled "missouri attorney general" and clicked on the website. Then I clicked on customer complaint or something like that. Just follow the links once you get to the website.
I did receive a letter from the atttorney general's office which stated that they had received my complaint and they are checking into it. Ford did contact me concerning this complaint - asked the vin and dealer that my vehicle is at. They did contact the dealership and told them that it would be sometime in sept. before the part would be available.
I do feel that everyone who is without a vehicle because of this fuel pump should file a complaint with the attorney general office so that they see how many people are being affected by this and realize that ford is not doing anything about it.
#93 of 101 Re: 2007 ford expedition EL fuel pump [michdon]
Aug 26, 2013 (7:37 am)
Just an update on my expedition. I received a call this morning from ford motor company. They stated that they will NOT provide me with a vehicle to drive until mine is fixed, nor will they buy me out on my expedition so I can go get a different vehicle and I was told that the fuel pump has an estimated delivery of September 30th. This is five weeks from today and I have already been without my vehicle for seven weeks today, for a total of three months. And, there is no guarantee that the pump will be delivered that week.
As I stated before I do not want to file a class action, however, ford motor company is giving it's customers no other option. I just really can not believe they are not willing to provide customer service. All I receive is "I am sorry that this is an inconvenience for you". If I lived in a large city where I could ride the bus or walk or something it maybe wouldn't be such an inconvenience, but I live seven miles from the nearest town and I work 45 miles away. I have been driving our dually farm truck and my parent's vehicle for the past 7 weeks and now I am suppose to be okay with this for another 5 weeks minimum - I don't think so.
I have been keeping all of the correspondence to and from ford over this issue and this morning I contacted the channel 9 news in Kansas city - problem solvers to see if they will put this problem on the air.
If you have not sent in a complaint to your state's attorney general office, you need to do so. Also, constantly call and email for customer service. Last week (Friday) I asked to speak with a supervisor over this issue, which is the person who contacted me this morning. No, I'm, not getting anywhere with them but maybe if we inundate them with emails and phone calls - I called them four times last week - they will start to do something about this.
We can not just sit around and wait for them (ford) to finally ship the pump. I understand that if there is a problem with this pump then it should not be shipped out, however, ford motor company should provide another means of transportation to those whose vehicle is down because of this pump.
Please, please, please if you are having this same problem with your expedition then start complaining because no one knows and nothing will get done if you don't start calling and emailing.
Ford motor company had called the dealership where my expedition is located and told them to just put the part on and quit delaying. The dealership indicated that they would be more than happy to if they had the part. The person at ford motor company then stated that she could get the part and that she would be in contact with them so the part's man at the dealership gave her the part #. That was 1 1/2 weeks ago and she has not contacted the dealership back yet. That's because the part is not available.
#94 of 101 Re: 2007 ford expedition el fuel pump [kbarr1]
Aug 27, 2013 (10:00 am)
My service was performed at Jim Tidwell Ford in Kennesaw, GA. Not only did they install the standard length Expedition fuel pump in my '07 EL, but they also paid for my rental car from Enterprise (on-site agency) for two days while it was repaired, at no cost to me. Granted, my total bill was over $925, but at least it was fixed within a week.
#95 of 101 Re: 2007 ford expedition el fuel pump [finance_guy1]
Aug 29, 2013 (7:34 am)
I can't seem to get anyone to put the smaller pump in my expedition. Even my ford dealer. They just won't do it. Nor will the give me a rental. Glad that you your ford dealer cares, wish that they all did.
#96 of 101 Expedition EL fuel pump
Aug 29, 2013 (7:39 am)
My 2007 EL died on July 1. Was told, August 1, then August 19. Now I'm told they are shipping in7-10 days. I'm paying for my own rental, I'm paying a car loan, and insurance on a car that I believe is never going to get fixed.
#98 of 101 Re: expedition fuel pump [michdon]
Aug 29, 2013 (2:35 pm)
My fuel pump just went out too and I can't find it any where. I've been down about a week now.
#99 of 101 Re: expedition fuel pump [chefak918]
by Stever@Edmunds HOST
Aug 29, 2013 (3:13 pm)
Are you Expy owners looking for a Ford OEM pump? I see some aftermarket ones over at RockAuto.com (and presumably other online auto parts stores).
#100 of 101 Re: Expedition Fuel Pump [michdon]
Sep 06, 2013 (11:57 am)
After a 4 month wait i finally got the call from the dealer today that the fuel pump for my 2007 Expedition EL Limited arrived. I dropped everything i was doing and went straight to the dealer to get it before it disappeared. Good luck to everyone that is still waiting. Hopefully you will get yours soon.
Sep 19, 2013 (12:12 pm)
My 07 EL died again yesterday after having the 119"WB pump installed about a month ago. New ETA is October 28th for the OEM replacement. Long story short.....the standand length Expedition pump failed. Anyone having any luck with aftermarket pumps?